Jeff Rosen | Page 6

Great experience! Cole and Dirito Bros were kind, transparent with pricing and our purchase options, willing to work with us to get to a price we were comfortable with Cole and Dirito Bros were kind, transparent with pricing and our purchase options, willing to work with us to get to a price we were comfortable with, and highly knowledgeable on EVs. Only improvement I'd recommend is that Jeff mistook tax refund with tax liability when offering opinions on if we'd qualify for a federal EV tax credit, which would have led us down the wrong path with the best financial purchase. Other than that, great overall experience and very pleased with the purchase More

by Troy Hodges Verified Customer Verified Customer

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Mike Raff was amazing! Jeff (sales manager) amazing!! Just a great buying experience all around! Jeff (sales manager) amazing!! Just a great buying experience all around! More

by KEVINB Verified Customer Verified Customer

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Buying my VW from them went smoothly. However, customer service has not been the best besides Nanika she was a pleasure to work with. I have two problems with this dealership. 1. I reques However, customer service has not been the best besides Nanika she was a pleasure to work with. I have two problems with this dealership. 1. I requested a refund within 3 days of buying my VW for a service plan I was given false information about. I was told it was done and would take 6 weeks. Within this time I have called a emailethe finance person who helped me Eddie Miller and get a different response on timeframe everytime. I have no problem waiting but I do have a problem with the nonspecific information. I did not want to write this review this way I rather have wrote about how smoothly things went dealing with everyone I worked with but that is not the case. 2. I have called and emailed sales manager Jeff Rosen multiple times during the 6 weeks with no response at all very frustrating and disappointing. I will not recommend this place to anyone just from the customer service standpoint. Now I will have to go down to the dealership to handle this in person because at this point it feels like I need verify if I need to take the legal route. And I already called my bank they said they see nothing and all I wanted to ask is some simple questions. More

by LICIAH2014 Verified Customer Verified Customer

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Sean was amazing there was a mix up and my appointment was scheduled for and he told me don’t worry at all about it we will get you taken care of and he did! I was able to immediately get a loaner vehicle was scheduled for and he told me don’t worry at all about it we will get you taken care of and he did! I was able to immediately get a loaner vehicle so that I could get to work and pick up kids and bonus my car was done earlier then originally quoted! Sean was amazing to work with I appreciate his excellence in Customer Service & Support! More

by KRISTINFREVELE Verified Customer Verified Customer

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Nice people and easy process. Nanika and Eddie were great to work with. Great VW dealership. Nanika and Eddie were great to work with. Great VW dealership. More

by JL Verified Customer Verified Customer

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Thanks for taking care of my car Excellent service , surprised that all work was under warranty. Vw is the best surprised that all work was under warranty. Vw is the best More

by 2AAUTOBODY2015 Verified Customer Verified Customer

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I was able to schedule a oil change online On a Saturday for Monday morning! That’s Awesome! for Monday morning! That’s Awesome! More

by JFBOTTARO Verified Customer Verified Customer

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Jim was very nice and found me a vehicle I am very happy with at a great price. with at a great price. More

by Syoungs4 Verified Customer Verified Customer

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Dirito Brothers is by far the best dealership I've ever worked with. This is my third lease with them and the sales and fulfillment process couldn't have been better or easier. Kudos to Jeff, Gus and Erin worked with. This is my third lease with them and the sales and fulfillment process couldn't have been better or easier. Kudos to Jeff, Gus and Erin for making it seamless and wonderful as always! Highest recommendation! More

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Great service from Nanika. I would definitely purchase again from this dealership. The purchase process was super smooth. I love my new car! I would definitely purchase again from this dealership. The purchase process was super smooth. I love my new car! More

by AFIA.OWUSU Verified Customer Verified Customer

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