Jeff Rosen | Page 7

Great experience! My husband and I were greeted by Gus immediately upon walking in and he did everything he could to help make our purchase a smooth process. His manag My husband and I were greeted by Gus immediately upon walking in and he did everything he could to help make our purchase a smooth process. His manager Jeff was also very helpful during our purchasing experience. When it came to signing the documents, Erin was very accommodating and made sure to explain everything in great detail and was able to answer any questions regarding the documents. Thank you for making it a great experience! More

by dmjleo885 Verified Customer Verified Customer

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Very welcoming and friendly. Gus was able to answer all our questions, which helped make our lease buy out a smooth transition. My husband and I will continue to do our business Gus was able to answer all our questions, which helped make our lease buy out a smooth transition. My husband and I will continue to do our business with Dirito Brothers Volkswagen of Walnut Creek. More

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My wife and I always enjoy shopping for a car at Dirito Brothers! No pressure sales with our complete satisfactory in mind. Jeff and Gus are the best! Brothers! No pressure sales with our complete satisfactory in mind. Jeff and Gus are the best! More

by JFBOTTARO Verified Customer Verified Customer

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Employees are personable and considerate. Nice that the dealership is family owned. Kevin Did a good job getting my Jetta repaired. Nice that the dealership is family owned. Kevin Did a good job getting my Jetta repaired. More

by RPALTENGHI Verified Customer Verified Customer

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Would have been five stars if the car was fully updated on the service like they purported it to be . I thought they said it was a CPO. on the service like they purported it to be . I thought they said it was a CPO. More

by ORTEZCAT Verified Customer Verified Customer

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Very nice people to deal with. All three interactions with your staff were pleasant and professional. I wish all my car buying experiences were as good All three interactions with your staff were pleasant and professional. I wish all my car buying experiences were as good More

by mdbws Verified Customer Verified Customer

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Made deal in 10 minutes over the phone with John. Very gracious and unbelievable offer. Less than an hour in show room to sign papers and leave with new car. Very gracious and unbelievable offer. Less than an hour in show room to sign papers and leave with new car. More

by DBERTHEAU Verified Customer Verified Customer

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Gus was a great help to us when we traded in our old VW and selected a pre-owned vehicle. Very patient as we drove many cars, several times each, and he worked to help us get a great value on our trade in. and selected a pre-owned vehicle. Very patient as we drove many cars, several times each, and he worked to help us get a great value on our trade in. Thanks Gus! More

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would not recommend this VW dealership. After purchasing, one vehicle a few days ago, I was left with a fairly good experience which lead me to go back and refer a family member to purchase After purchasing, one vehicle a few days ago, I was left with a fairly good experience which lead me to go back and refer a family member to purchase their future car there as well. I regret doing that very much. After viewing a few cars, nothing really caught our eye as we had our mind set on an EV vehicle. I told the sales rep Anika if you get any in stock, I will buy it. Shortly after leaving the dealership, the sales rep called me back and said we got one cancellation for EV car is available WITHOUT ANY MARKUP. I was on my way to an important client meeting that I ended up cancelling to come back to the dealership. Upon arriving back to the dealership, I was greeted by the sales manager. The manager Jeff Ross told me that the vehicle I came back for is available but for a $5000 markup after the sales rep specifically told me that there would be no markup. He proceeded with also telling me that if I didn’t want to buy it now with the mark, that he had someone ready to purchase it for the markup price now as well. This way of handling business left me with a very bitter taste in my mouth and the way the sales manager Jeff engaged with me as if I was a child was incredibly unprofessional.He also treated Anika very poorly as well,When you propose something, keep your word otherwise trust will be lost. I have lost all trust in this sales manager and his team. Please be very careful in dealing with this dealership. More

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Had to call in 4 times for this appointment. .Never did speak to my advisor. I don't even know what was done to my car. I mean at this point I have to assume someone actually looked at my car and .Never did speak to my advisor. I don't even know what was done to my car. I mean at this point I have to assume someone actually looked at my car and made sure everything was OK. I wouldn't know because no one ever spoke to me. So not a lot of trust with this place. Is it too much to ask for some respect, basic customer service, and for my questions to be answered? More

by Allychayes Verified Customer Verified Customer

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