Jeff Sparks | Page 22

there were issues but they made it right To begin : I purchased a used landrover lr3 with amazing customer service. Wife decided about two years later she wanted something different so we wen To begin : I purchased a used landrover lr3 with amazing customer service. Wife decided about two years later she wanted something different so we went straight back to Bozard and purchased a new f150 crew cab 4x4. Again the dealership went above and beyond. I was actually impressed with a dealerships customer service. If you are from Florida you will understand but I hold everyone to the Publix standard so me being impressed takes a lot. here is where the relationship turned sour. I was in an accident and totaled my truck so I was forced to look before I really wanted to buy. I decided it was time to move to a diesel. My price point was low but there were good deals out there. After watching a few online pop up and sell faster than I could dial a phone. I asked what am I doing, I'll just let Bozard find it if they don't have one already. So I went down to st Augustine, and hour drive btw. I told my salesman buddy price what I was looking for and they just took one in on trade. After assessment and some haggling we got the deal hammered out. I asked specific questions about this truck I wanted to know if it had head studs installed and if the egr delete had been done. The head gasket would have been replaced as well if someone had done the studs. I was told yes and this created a lot of value in a higher mileage diesel. So I signed and took it home. About 4 days went by and something didn't seem right when I hooked up the trailer. I took it to a local diesel shop to have them go through it and see what all was not right. I got a list that consisted of expected oil leaks and a blown head gasket, no egr delete, no head studs, and an estimated bill around $10,000. I immediately drove to Bozard paper in hand. They gave me a few options. They offered to buy it back for what I paid no question. Tom Reinard went a step further and asked if I'd allow them to make the truck what I was told the truck was. At this point I think the salesman gave me some misinformation but not out of malice. But misinformation none the less. They assured me they would take care of it. From there forward I dealt with Russell wright and Jeff in service and Tom stayed on top of everything and kept me informed. It took two trips and I'm quite sure at this point they have taken a loss on this truck from the shear amount of money all this work has cost. However at this point I'm extremely happy. The truck was purchased "as is" so they had no legal obligation to do anything they did. It means a lot they would go to such lengths to stand by their name and provide this level of service when they didn't have to. So in the beginning I felt I may have been misled and would never buy there again. Now I will go out of my way to buy from them again. There is no substitute for that level of service, I would recommend them as a first choice even after my issues. It's still the best dealership I've visited. There's no doubt that they genuinely care about their customers and their reputation. Tom was especially helpful and took it upon himself to take on my issues as if they were his own. More

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Jeff Sparks did a great job giving me a price and an appt. Jeff had made an appointment. I drove almost 50 miles and when I arrived my truck was taken in at the appointed time. Work was completed as promised Jeff had made an appointment. I drove almost 50 miles and when I arrived my truck was taken in at the appointed time. Work was completed as promised. My truck was cleaned inside and out. Everyone I met was very nice. More

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Amazing! Marcia, Jeff, and Piper were wonderful and so helpful! Would recommend them to anyone. They were efficient, kind, and prioritized my service. I have n Marcia, Jeff, and Piper were wonderful and so helpful! Would recommend them to anyone. They were efficient, kind, and prioritized my service. I have never had above and beyond service before I visited the rockstar team at Bozard Ford! More

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Great Service I appreciate the service and attention to detail that Jeff Sparks provides when I take my Ford Fusion in for service. Jeff always follows up with me a I appreciate the service and attention to detail that Jeff Sparks provides when I take my Ford Fusion in for service. Jeff always follows up with me and advises if there are any new items that needs attention or if there will be a delay on completion of my requested service. More

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Great Service My sister and I travelled from zindiana to St. Augustine and on the way down, had car trouble. We went to Bozard Lincoln and they diagnosed it as a f My sister and I travelled from zindiana to St. Augustine and on the way down, had car trouble. We went to Bozard Lincoln and they diagnosed it as a faulty throttle body. We could have not been treated nicer and service could not have bern better! Not only was the repir done in a readonabe amount of time, but Jeff Sparks, our advisor, was very couprteous and helpful. He made sure we were comfortable during our wait and offered a rental car to us. Other employess we came in contact with were alo very friendly and helpful. This was the best treatment I have ever received at a car dealership, and if I lived in that area,I would certainly do business with Bozard. Like I said, we were two women travelling without spouses, and Jeff certainly took care of us. Thank-you and thank Jeff. More

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30,000 miles service I was as always very satisfied that I received from this dealership. My service advisor Jeff Sparks has always given me sound advice and guidance and I was as always very satisfied that I received from this dealership. My service advisor Jeff Sparks has always given me sound advice and guidance and I follow that advice as I know he is not going to misguide me. Thank you Jeff for all the help More

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Excellent service Every time I take my Escape to Bozard for service I am Completely satisfied. The service group, lead by Jeff, take care of my every need. They are cou Every time I take my Escape to Bozard for service I am Completely satisfied. The service group, lead by Jeff, take care of my every need. They are courteous and complete the work in a professional manner. I enjoy doing business with Bozard from the time I purchased my vehicle to today. More

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Best Dealership on the Planet!!!!!!!!!!!!!! Bozard Ford should be the standard for all the companies in this world... from front to back everyone there are the most amazing people and the best c Bozard Ford should be the standard for all the companies in this world... from front to back everyone there are the most amazing people and the best customer service people. They do not make you feel you are just another number or just a customer. They make you feel as if you are family... We have never enjoyed buying a car until we went to Bozard... no pressure just had a blast looking and test driving...Not only did we buy one car but went back 3 months later and bought another..To us there is no another company that even comes close to how everyone treats you there... Ford itself should know this that Bozard can survive without Ford but Ford could never survive without Bozard. BOZARD IS Ford.....All we have to say to all the companies out there you should all go to Bozard to find out how to deliver a great customer experience....We really do love everyone at Bozard and you have got customers for life with us.........Thankyou to everyone....Chris and Katherine More

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surprise This is Mrs. Medford.. I sent Mr.Medford in to get the 2011 F-150 serviced. He brought me home a gorgeous 2015 Escape! You guys are good! I only wish This is Mrs. Medford.. I sent Mr.Medford in to get the 2011 F-150 serviced. He brought me home a gorgeous 2015 Escape! You guys are good! I only wish you had consulted me on the financing. The interest rate is a bit high.But I love the car! More

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Needed service got what I wanted Short wait to get in the garage - From there all requests were met. Oil change tires rotated all fluids checked some topped off. In no time was ready Short wait to get in the garage - From there all requests were met. Oil change tires rotated all fluids checked some topped off. In no time was ready to roll again. It's nice to bring my vehicle in for service and know there won't be heroic efforts to sway my requests into more involved services I don't need at the time. follow up is always good and straight forward with full explanations of any concerns the tech may have. More

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