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Jeff Sustersic
Refer Me
173 Reviews
Meet Jeff, a seasoned Automotive professional with over three decades of experience in the automotive industry. With a career spanning such a significant period, Jeff has witnessed the evolution of the automotive landscape firsthand, adapting and thriving in an ever-changing market. But Jeff's story extends far beyond the showroom floor. Having weathered personal storms, including the loss of a beloved wife to cancer, Jeff has emerged not only as a resilient professional but also as a committed fundraiser for cancer research. Driven by a deep sense of purpose, Jeff channels personal tragedy into meaningful action, tirelessly advocating for advancements in cancer treatment and support for affected families. However, Jeff’s dedication doesn’t stop there. As an advocate for children, Jeff recognizes the importance of nurturing and empowering the next generation. Whether through mentorship programs or community initiatives, he works tirelessly to create opportunities for others.
Read moreDealership Experience
7 yrs, 1 mo
Industry Experience
30 yrs, 4 mos
173 Reviews
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173 Reviews of Jeff Sustersic
December 05, 2023
It was a pleasure dealing with Tori. She had great communication and responses throughout our process and a can-do attitude and determination to break through any hurdles with a sense of She had great communication and responses throughout our process and a can-do attitude and determination to break through any hurdles with a sense of humor. She made our buying experience at Metro Lexus a positive one! More
by canubarrett201
Other Employees Tagged: Tori Neiderer, Jannelle Giacomo
Helpful 
November 18, 2023
October 18, 2023
Great people. .Great service..Great cars This was my fourth purchase from Metro Lexus brookpark rd. Cleveland .Great service..Great cars This was my fourth purchase from Metro Lexus brookpark rd. Cleveland More
by Big truck
Other Employees Tagged: Michael Gleydura, David Weaver, Jeff Miller
September 27, 2023
I bought a new LX 600. It was beautiful. I have a tough schedule to work with, everyone was super kind and helping. Definitely recommend this dealer & Terry provided the ex It was beautiful. I have a tough schedule to work with, everyone was super kind and helping. Definitely recommend this dealer & Terry provided the experience that I was looking for. Grateful she was my representative! More
by CarlyF
Other Employees Tagged: Terry Ramey, David Weaver
August 30, 2023
I had an exceptional experience at the Metro Lexus with Ryan. He displayed an impressive knowledge of the vehicles, answering all my questions and helping me find the perfect model. His professionalism and Ryan. He displayed an impressive knowledge of the vehicles, answering all my questions and helping me find the perfect model. His professionalism and friendly demeanor made the entire purchase process smooth and enjoyable. I felt valued as a customer, and his attention to detail ensured that every aspect of the purchase was handled seamlessly. I'm thrilled with my new GX 460 and the outstanding service I received. A five-star rating is well-deserved for this skilled and attentive salesman! More
by Alex Zhang
Other Employees Tagged: Michael Gleydura, David Weaver, Ryan Yee
July 25, 2023
Lori Frank was quite helpful and detail oriented. She worked with us throughout an unanticipated hic-up, prior to the delivery of our car. She and the entire management staff, top to bottom, made s She worked with us throughout an unanticipated hic-up, prior to the delivery of our car. She and the entire management staff, top to bottom, made sure that we were ultimately pleased, during the entire process, which may have been quite trying for them, as I am meticulous by nature. Both my wife & I have never experienced, in any other car dealership being treated in such a positive manner, always feeling "special" and "appreciated" as a customer. Nothing but praise for all involved in our purchase of a Lexus! More
by Dan & Rosemary B.
Other Employees Tagged: Tom Brennan, David Weaver , Lori Frank
July 02, 2023
Just leased a 2023 IS 300 AWD. I have known and worked with the management, sales, and service team, not only as a customer but as part of this team in the past. Knowing what went I have known and worked with the management, sales, and service team, not only as a customer but as part of this team in the past. Knowing what went on behind the scenes truly showed the class, integrity, and above all honesty of this team. This is why I do not hesitate to contact them first when looking for a vehicle. Peter, Jeff, Dan, David and Terry, Thank you! More
by Michael R.
Other Employees Tagged: Terry Ramey, Peter Mapp, David Weaver
June 19, 2023
The salesperson, Ryan is excellent. The provided interest rate for the new car was significantly higher than the average for the auto industry, including other Lexus dealerships. The ma The provided interest rate for the new car was significantly higher than the average for the auto industry, including other Lexus dealerships. The manager was not willing to budge down, and his email response was not friendly, till I provided a quote from another dealership for the same type of car. Further, hybrid cars are charged higher interest rates than gas. It should be the opposite, to show social responsibility. More
by MTH
Other Employees Tagged: Ryan Yee
May 02, 2023
I wanted to write a review of Metro Lexus and their team. . it all started at the Cleveland Auto Show when we were browsing all of the nice, new cars and then we stumbled upon the newly redesigned lexus RX. W . it all started at the Cleveland Auto Show when we were browsing all of the nice, new cars and then we stumbled upon the newly redesigned lexus RX. Wow were we impressed! After seeing all of the new features we just knew that we had to have one. We reached out to Metro Lexus with hopes to find our dream car. Tori, our sales specialist, was absolutely incredible! At first, it was difficult to locate the vehicle model and colors that we wanted, but Tori and all of the staff at Metro Lexus went above and beyond to find it for us! We are so thankful for the stellar experience that we had. I also wanted to put in a special thanks to Pete Mapp!! A+++ experience and I would highly recommend Metro Lexus to everyone!! More
by Oh28urban7
Other Employees Tagged: Michael Gleydura, Peter Mapp, Pete Spacagna, Tori Neiderer , Dan Booth
April 06, 2023
This was my first time purchasing a Lexus and the dealership and Tori did an excellent job. Tori was great to work with and I would buy from Metro again. dealership and Tori did an excellent job. Tori was great to work with and I would buy from Metro again. More
by Laweb75
Other Employees Tagged: David Weaver, Tori Neiderer
