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Jeffrey Purnell
13 Reviews
13 Reviews
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13 Reviews of Jeffrey Purnell
July 11, 2025
I was excited to come in, everyone was so friendly on the phone and in the past, however looking retrospectively I am extremely disappointed. I feel lied to and deceived as a customer and as though my inexpe phone and in the past, however looking retrospectively I am extremely disappointed. I feel lied to and deceived as a customer and as though my inexperience with auto maintenance/repairs was being preyed upon. I went in initially for a free recall related service and ended up leaving nearly $800 in the hole. They performed an oil change which I did not consent to and used fear mongering regarding "failures in my vehicles integrity and/or safety" to sell me new parts at over 3 times the cost that a normal automotive servicer might (I called my normal guy immediately after my poor experience at Kia of Everett). And the worst part is everyone at Kia was smiling so genuinely and I truly believed they had my best interests at heart when really I was just a foolish piggybank they could empty on their every whim. More
by AJohnson170
Verified Customer
June 30, 2025
JP was friendly, thorough and helpful in getting the ignition install done. He offered a Lyft to a coffee shop while I waited. He went over each item on the mechanics list, making sure I understood with ignition install done. He offered a Lyft to a coffee shop while I waited. He went over each item on the mechanics list, making sure I understood without pressuring me to have the work done. He was informing me , not selling me. Thank you, JP. More
by None25
June 24, 2025
Betty is a keeper! She went above and beyond on the day of my appointment! She went above and beyond on the day of my appointment! More
by alldice1
Other Employees Tagged: Morgan Keeten, Erik Lett, Taylor Berry, Nadia Roth, Nicholas Howes, Daniel Lacker, Louis Rose, Betty Sidbeck
June 07, 2025
The team was kind and accommodating, allowing us to get into an open slot for our repair as quickly as possible! Everyone was friendly, and our car came back great! into an open slot for our repair as quickly as possible! Everyone was friendly, and our car came back great! More
by CJMENARD1
May 10, 2025
Relaxed, professional. Pleasant experience all around. Thank you. I will definitely consider more service, if needed, at Everett Kia. Pleasant experience all around. Thank you. I will definitely consider more service, if needed, at Everett Kia. More
by monique5
Other Employees Tagged: Jeffrey Purnell
May 05, 2025
I am sending this review to your company for the service department, namely JP Purnell was OUTSTANDING - AWESOME JOB, in taking care of us and our needs throughout the process. I highly recommend to use th department, namely JP Purnell was OUTSTANDING - AWESOME JOB, in taking care of us and our needs throughout the process. I highly recommend to use this service department for your vehicle needs. Thanks JP, the Wagner's. More
by winterhawknw
April 28, 2025
An amazing customer service experience where I felt so welcomed and supported. I am always anxious going into to get my vehicle serviced as a xxxxx person of color. All my questions were answered, and the welcomed and supported. I am always anxious going into to get my vehicle serviced as a xxxxx person of color. All my questions were answered, and the whole process was handled very well. More
by manuel.hernandez1988
Other Employees Tagged: Jeffrey Purnell
