Jeffrey Purnell

I’ve been very satisfied with the service at Kia of Everett. I gave my 2018 optima to my grandson but before had $1500 service work done plus $800 for a new valve cover gasket they had diagnosed for a Everett. I gave my 2018 optima to my grandson but before had $1500 service work done plus $800 for a new valve cover gasket they had diagnosed for a total of $2300, to assure he had a reliable car. After that was done the check engine light kept coming on. They diagnosed it was because when flushing the engine particles were stuck in parts of the engine and exhaust. The engine light persisted to come on and my grandson took it back a couple weeks later. They found that the leaking valve cover they replaced had already leaked oil into the turbo and catalytic converter and would need another $5000 of work to make it right. It’s a 2018 vehicle and didn’t want to put anymore money in it. My complaint would be that during the initial service work they said they did a full inspection and found nothing else wrong except the valve cover. My issue is if this was such severe issues why weren’t they caught during the pre inspection the first time. I would have never spent $2300 on the service work. The only thing they found outside the normal service inspection was the leaking valve cover which added $800 to the bill. We were assured that the car was solid other than these repairs. So I put $2300 into a car that was done for already. Granted I’ve never had any issues with this car so it was a huge surprise that they found that much wrong with it. More

by bobo1954 Verified Customer Verified Customer

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JP did everything possible to solve my car issues. Never charged for the problem that couldn’t be solved Never charged for the problem that couldn’t be solved More

by ws.ford Verified Customer Verified Customer

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No problem at all 💯percent great work and a wonderful team to work with thank you team to work with thank you More

by roberttdonhue375 Verified Customer Verified Customer

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I got a nail in tire on my KIA Sportage and called service department to see if I could replace that tire as my new Sportage only had 1550 miles on it so tires were new also. I spoke with JP in servi service department to see if I could replace that tire as my new Sportage only had 1550 miles on it so tires were new also. I spoke with JP in service and he ordered me a new tire and set up an appointment for Saturday. Greeted me when I got there and kept me informed on the progress of my service. Got me all fixed and saved me from having to buy 4 new tires as others were telling me. More

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Accommodating, supportive, and informative Service department is understanding of issues when cars are not behaving and supportive of getting back safely into your car department is understanding of issues when cars are not behaving and supportive of getting back safely into your car More

by susegordon Verified Customer Verified Customer

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A++ service, knowledgeable friendly personnel, with a clean facilty Takes care of their customers all of the time clean facilty Takes care of their customers all of the time More

by fmleaman Verified Customer Verified Customer

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The staff is unfailingly supportive and informative, and the technicians do great work. They have never tried to push me to do work that isn't needed just to increase their fees, which I appreciate. I also the technicians do great work. They have never tried to push me to do work that isn't needed just to increase their fees, which I appreciate. I also appreciate that they keep the history of work done in their database so I don't have to bring my repair records with me. More

by debra_sanderson Verified Customer Verified Customer

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Excellent service! You guys were absolutely wonderful. I got my car in a few days. You guys were absolutely wonderful. I got my car in a few days. More

by bdavis116 Verified Customer Verified Customer

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The team was prompt, polite and efficient. They explained everything that was going on and the options. They explained everything that was going on and the options. More

by Milissaj Verified Customer Verified Customer

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The workers were very nice, I greatly appreciated the complimentary car wash and that they cleaned out the inside as well. They were fast and efficient! My only complaint is that it was slightly confusin complimentary car wash and that they cleaned out the inside as well. They were fast and efficient! My only complaint is that it was slightly confusing where I was supposed to go when I first arrived and there is no parking so going inside to ask for clarification isn’t really an option. More

by Brecklynn Verified Customer Verified Customer

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