Jeffrey Purnell

Service was very good and Jefferey was helpful and directed me correctly and he was very helpful directed me correctly and he was very helpful More

by Shushuptiajmire Verified Customer Verified Customer

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It took over 6 weeks to get an appointment. The service took over 8 hours. The price was rather high in addition to a charge for using my credit card. However, JP was great and informed. The service took over 8 hours. The price was rather high in addition to a charge for using my credit card. However, JP was great and informed. More

by jovannacw Verified Customer Verified Customer

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JP was incredibly helpful and worked to get my warranty to cover some of the issue. He was responsive and kept me up to date on what was happening. to cover some of the issue. He was responsive and kept me up to date on what was happening. More

by None25 Verified Customer Verified Customer

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JP is friendly, knows Kia's, and was respectful of my questions and time. I appreciate his recommendations and felt valued as a customer. questions and time. I appreciate his recommendations and felt valued as a customer. More

by TRACYEKAY Verified Customer Verified Customer

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I was excited to come in, everyone was so friendly on the phone and in the past, however looking retrospectively I am extremely disappointed. I feel lied to and deceived as a customer and as though my inexpe phone and in the past, however looking retrospectively I am extremely disappointed. I feel lied to and deceived as a customer and as though my inexperience with auto maintenance/repairs was being preyed upon. I went in initially for a free recall related service and ended up leaving nearly $800 in the hole. They performed an oil change which I did not consent to and used fear mongering regarding "failures in my vehicles integrity and/or safety" to sell me new parts at over 3 times the cost that a normal automotive servicer might (I called my normal guy immediately after my poor experience at Kia of Everett). And the worst part is everyone at Kia was smiling so genuinely and I truly believed they had my best interests at heart when really I was just a foolish piggybank they could empty on their every whim. More

by AJohnson170 Verified Customer Verified Customer

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JP was friendly, thorough and helpful in getting the ignition install done. He offered a Lyft to a coffee shop while I waited. He went over each item on the mechanics list, making sure I understood with ignition install done. He offered a Lyft to a coffee shop while I waited. He went over each item on the mechanics list, making sure I understood without pressuring me to have the work done. He was informing me , not selling me. Thank you, JP. More

by None25 Verified Customer Verified Customer

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I expected that I'd have to come back, but it was fixed with the initial appointment. Mr. Purnell was very kind and accommodating. with the initial appointment. Mr. Purnell was very kind and accommodating. More

by charlottehoff Verified Customer Verified Customer

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Betty is a keeper! She went above and beyond on the day of my appointment! She went above and beyond on the day of my appointment! More

by alldice1 Verified Customer Verified Customer

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The team was kind and accommodating, allowing us to get into an open slot for our repair as quickly as possible! Everyone was friendly, and our car came back great! into an open slot for our repair as quickly as possible! Everyone was friendly, and our car came back great! More

by CJMENARD1 Verified Customer Verified Customer

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Relaxed, professional. Pleasant experience all around. Thank you. I will definitely consider more service, if needed, at Everett Kia. Pleasant experience all around. Thank you. I will definitely consider more service, if needed, at Everett Kia. More

by monique5 Verified Customer Verified Customer

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