Jeffrey Purnell | Page 5

I paid $25. 00 to have tires rotated with the service of my car. They were NOT rotated. Disappointing service. Will schedule service with another KIA dealer going 00 to have tires rotated with the service of my car. They were NOT rotated. Disappointing service. Will schedule service with another KIA dealer going forward. My phone call to schedule service with my other KIA was not returned after the service advisor stated they would contact me. Not fun, simple or easy. More

by Kim Verified Customer Verified Customer

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My service experience with the dealership was excellent. JP was my advisor and his communication was outstanding from start to finish. Check in was easy, everything went smoothly, and the online updates and JP was my advisor and his communication was outstanding from start to finish. Check in was easy, everything went smoothly, and the online updates and video were the cherry on top. The whole process felt simple and stress free. More

by ATAPERATA Verified Customer Verified Customer

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We are pleased with the work that was completed an it was completed in a very timely manner completed in a very timely manner More

by george-cain5802 Verified Customer Verified Customer

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I appreciate complimentary oil change but I don't have confidence in customer first treatment when they don't complete services promised. They didn't rotate tires with excuse the tire tread ware was equal confidence in customer first treatment when they don't complete services promised. They didn't rotate tires with excuse the tire tread ware was equal. More

by jbhenn86 Verified Customer Verified Customer

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All good things Here are twelve more words about how much I enjoyed my service I enjoyed my service More

by cowell902 Verified Customer Verified Customer

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Very customer friendly Thank you JP for your professionalism Service was done on time. Thank you professionalism Service was done on time. Thank you More

by Gehlot_Neelesh Verified Customer Verified Customer

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I’ve been very satisfied with the service at Kia of Everett. I gave my 2018 optima to my grandson but before had $1500 service work done plus $800 for a new valve cover gasket they had diagnosed for a Everett. I gave my 2018 optima to my grandson but before had $1500 service work done plus $800 for a new valve cover gasket they had diagnosed for a total of $2300, to assure he had a reliable car. After that was done the check engine light kept coming on. They diagnosed it was because when flushing the engine particles were stuck in parts of the engine and exhaust. The engine light persisted to come on and my grandson took it back a couple weeks later. They found that the leaking valve cover they replaced had already leaked oil into the turbo and catalytic converter and would need another $5000 of work to make it right. It’s a 2018 vehicle and didn’t want to put anymore money in it. My complaint would be that during the initial service work they said they did a full inspection and found nothing else wrong except the valve cover. My issue is if this was such severe issues why weren’t they caught during the pre inspection the first time. I would have never spent $2300 on the service work. The only thing they found outside the normal service inspection was the leaking valve cover which added $800 to the bill. We were assured that the car was solid other than these repairs. So I put $2300 into a car that was done for already. Granted I’ve never had any issues with this car so it was a huge surprise that they found that much wrong with it. More

by bobo1954 Verified Customer Verified Customer

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JP did everything possible to solve my car issues. Never charged for the problem that couldn’t be solved Never charged for the problem that couldn’t be solved More

by ws.ford Verified Customer Verified Customer

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No problem at all 💯percent great work and a wonderful team to work with thank you team to work with thank you More

by roberttdonhue375 Verified Customer Verified Customer

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I got a nail in tire on my KIA Sportage and called service department to see if I could replace that tire as my new Sportage only had 1550 miles on it so tires were new also. I spoke with JP in servi service department to see if I could replace that tire as my new Sportage only had 1550 miles on it so tires were new also. I spoke with JP in service and he ordered me a new tire and set up an appointment for Saturday. Greeted me when I got there and kept me informed on the progress of my service. Got me all fixed and saved me from having to buy 4 new tires as others were telling me. More

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