Jehison Villa

I had one truly awful experience when I bought my car at this dealership and wrote a review that wasn't favorable to the dealer and sent me their response thanking me for the feedback and said We apologize this dealership and wrote a review that wasn't favorable to the dealer and sent me their response thanking me for the feedback and said We apologize for your negative experience. Please reach out to our General Manager, George.". So I did send George an email asking him to call or email me back and when he didn't do either, I called the dealership and asked to speak to him. Their response was that he was running late and would contact me back later that morning. Well that was a week ago and I'm not sure where to go from here, but it looks like now that I have already bought the car, they don't think I'm worthy of another response. Unfortunately, I have another issue with my car not having a remote start on the Dodge App that they said I would have, but this car does not. I spoke with Guardian XM whose app this is and they said the dealership never installed the remote start kit and I don't want to bring it back to them to fix it. I think I would rather pay another dealership to make this right, than give them the satisfaction of getting more of my business after being treated like a second hand object that isn't worth fixing. I don't like being this guy, but everyone who reads reviews before they buy should know what this dealership does and thinks about their customers. Read my first review and then you'll see what I'm talking about More

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Started with an appointment to see a specific car with Daijon Davis at 9:30 am Friday June 27th. When I arrived, Daijon was not there and neither was the car I came to see, test drive and buy! They tried Daijon Davis at 9:30 am Friday June 27th. When I arrived, Daijon was not there and neither was the car I came to see, test drive and buy! They tried to get me to take the other one from their lot, but it wasn't anything like the one I wanted. I was told that it was taken from the lot the evening prior and was about 20 minutes away and they would go and get it for me. So I agreed to look at the other car and test drive it, but when I got inside the car with the keys, the salesman came over and told me they had to use this exact car to drive out and get the one I wanted, leaving me without any vehicle to look at or test drive. With that said, it took them 2 hours to get that car back and if it wasn't for the fact that this car was the one I wanted, I would have never sat there for hours all by myself waiting on a car I might buy or not buy. I would have told them to get me my trade in back and I would have left them without a sale. They also tried to get me to work out the financing before the car arrived and even the credit manager said that he couldn't do that until I saw the car, test drove it and agreed to purchase it. The car finally showed up and it was what I hoped it would be except that the car wasn't brand new, it had over 500 miles on her, but like I said, it was what I wanted and agreed to get it. They said they would clean it up and put it on the rapid charger so I could drive away with a sparkling new car and a fully charged battery. The financing went OK, it wasn't exactly what I wanted and not with Stellantis financing that I already have an account with that was offering loyal customers incentives , employee pricing and only 1.9% financing, but it will do. Now it's time to get the car and they still hadn't finished cleaning her and they never put her on the charger, so all I was given was a half full battery, and charger that I had to get a professional electrician to install and no help in finding places I could go to charge her while I waited on getting the charger installed. When I got home, there was only 40 miles left on the battery and I had to look up charging stations myself and did find one and I've been paying to charge my car ever since. The charger was installed yesterday and like everything else I experienced, I was never shown how to set up the charger or use the charger with the car app or the app I could put on my phone, but again I found that out myself. I'm sending you this now because it's been two weeks since I purchased this car and not a single person from the dealership has contacted me to see how I'm enjoying the car or if they could help in any way with questions about this new all electric Dodge Charger or even some sort of apology about how screwed up this sale went down with nobody knowing who I was that morning or that I had an appointment to buy car that they let leave the lot the night before my scheduled appointment. This is a warning too anyone thinking of dealing with Ray, you better double check every aspect of the process and make sure you're willing to go through a rough time trying to shop for a car or suv. Look what happened to me and I wasn't shopping, I was there to BUY! More

by HL07GT Verified Customer Verified Customer

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Jehison Villa was easy to work with. I think that the car protective coating should be included in the sale of a vehicle. I think that the car protective coating should be included in the sale of a vehicle. More

by HAYDENZ4 Verified Customer Verified Customer

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Ray Dodge has a nice selection of vehicles that are priced very competively, and I appreciated that our sales person (and the sales manager), were really pleasant to work with. Once we came to an agree priced very competively, and I appreciated that our sales person (and the sales manager), were really pleasant to work with. Once we came to an agreement on the value of our trade-in, the purchasing process was seamless. More

by griffindeanm Verified Customer Verified Customer

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The entire process was painless and quick. The gentleman who was with me on my test drive was very knowledgeable. The gentleman who was with me on my test drive was very knowledgeable. More

by markamazur Verified Customer Verified Customer

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Very professional helpful and kind. All the work was done promptly. They kept us up to date on the work status. Thank you! All the work was done promptly. They kept us up to date on the work status. Thank you! More

by GLHNDRX Verified Customer Verified Customer

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I when to pick up my new 2024 Ram 3500 truck and it had a huge dent on the rear quarter panel. Apparently the porter hit another car while taking it out from the wash bay. Completely ruined my new car experi huge dent on the rear quarter panel. Apparently the porter hit another car while taking it out from the wash bay. Completely ruined my new car experience. More

by rjandfamily279 Verified Customer Verified Customer

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by bnkplumbing Verified Customer Verified Customer

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Simple oil and tire rotation. Had some other items to take care of from inspection but quote was not clear from what was sent. Had to go in and have it explained guess I’m no the Had some other items to take care of from inspection but quote was not clear from what was sent. Had to go in and have it explained guess I’m no the only one and they are getting a “new computer system”. Also scheduled warranty work but couldn’t verify if I would be getting the same size loaner vehicle(needed) as requested for a 3 week job. More

by johnbryowsky Verified Customer Verified Customer

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This dealership is true excellence! I take my vehicle here for service and they are always so helpful. The service is quick and thorough, and they always go above and beyond for their c I take my vehicle here for service and they are always so helpful. The service is quick and thorough, and they always go above and beyond for their customers. My boyfriend is also in the process of purchasing a vehicle with the sales team, and they have been very diligent in helping him find the perfect truck for his needs. 100% recommend doing business here at this amazing dealership!!! More

by NICOLETSELIKIS Verified Customer Verified Customer

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