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Jennifer Hess
110 Reviews
My name is Jennifer Hess, I’m a Service Advisor here at Germain Honda of Dublin. I’m happy to have joined the Germain team in May of 2015. Prior to working in the automotive industry I supervised over dietary aides and dealt with family members directly. This helped me develop skills that I need to better assist our guest to help provide a quality experience. As long as our guest are happy, I’m happy. Born and raised in Columbus, OH I find that there are many things to do here and places to visit. We are lucky to have the Columbus Zoo not to mention several malls. After graduating from Westerville South HS I graduated from Fortis College. My two-year-old son is my world! My favorite thing is being a mommy! If I am not at work, I'm usually at the nearest park or ice cream spot with my son, Brennan. I love the ocean and warm weather. Making people happy is what I love to do! Putting my customer's needs first is a top priority to me. Come see me! I love meeting new people!
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110 Reviews of Jennifer Hess
October 09, 2018
Very efficient and friendly When I arrived my wait was short. A service representative explained to me what was going to be included in the inspection of my vehicle. The only s When I arrived my wait was short. A service representative explained to me what was going to be included in the inspection of my vehicle. The only surprise was the cost of the service but she probably could not have told me what it was going to be not knowing what was going to be found. Jennifer gave me a time frame for how long service would take and it was actually a bit shorter which was appreciated. All in all I am satisfied with the process. More
by BETSY1296
October 08, 2018
Consistently excellent! I have been coming to Germain Honda for service for the past 5 years and have never had anything less than an excellent experience. I have never felt I have been coming to Germain Honda for service for the past 5 years and have never had anything less than an excellent experience. I have never felt rushed or pressured and always get service with a smile. Jenn, Troy, and Gina take care of me every single time and make me feel appreciated for being there. Won't go anywhere else for service! More
by G3RA1D
Other Employees Tagged: Troy Almanson, Gina Lewis
August 24, 2018
Great service Jenn and Eddie made it a point to make sure I was taken care of in the most timely manner. I was greeted upon arrival and departure. Jenn and Eddie made it a point to make sure I was taken care of in the most timely manner. I was greeted upon arrival and departure. More
by Outfield41
Other Employees Tagged: Eddie Sorrell
August 17, 2018
Best service advisor hands down Jenn was very professional and nice. Very easy to talk too. She understood what I needed done and got it done for me it was a pleasure working with yo Jenn was very professional and nice. Very easy to talk too. She understood what I needed done and got it done for me it was a pleasure working with you. It's my first time coming to the dealer and she just wow'd me. she answered all my questions and got me in and out. Appreciate you Jenn Keep up the hard work Moe More
by Black TL
July 17, 2018
Vehicle Inspection We just purchase a 2012 Pilot out of state, and wanted to have the vehicle inspected. Jenn took care of wishes, and even though I thought I knew what We just purchase a 2012 Pilot out of state, and wanted to have the vehicle inspected. Jenn took care of wishes, and even though I thought I knew what was wrong, she didn't sell me anything that wasn't needed. She was very reasonable, polite, and knowledgeable. More
by Zackboy723
July 10, 2018
Will no longer be a customer of Germain Honda I have been getting service done at Germain Honda for many years. I have had a somewhat good experience up until my last visit. I went in for an oil c I have been getting service done at Germain Honda for many years. I have had a somewhat good experience up until my last visit. I went in for an oil change and was then quoted 2k+ worth of work. I was told all four of my tires needed replaced, my filters needed replaced, and my rear brakes and roters needed replaced. Luckily, my brother is a mechanic and when I reviewed this with him he informed me my tires were fine. He went ahead and changed my rear brakes and roters. I was told there were worn down to the minimum thickness. My brother informed me my brakes were still 4-5 millimeters and he never recommeds getting them replaced until 3 millimeters. This was the bulk of the work they made it seem like NEEDED to be done, and it didn't. I will no longer be coming here. More
by mellenes
March 29, 2018
Very good Service very quick. Jen looked for any discounts or specials for me. Very much appreciated that. She explained everything . Very nice lady. Car was d Service very quick. Jen looked for any discounts or specials for me. Very much appreciated that. She explained everything . Very nice lady. Car was done as promised. More
by bonnie
Verified CustomerMarch 28, 2018
Key replacement And hour and 40 minutes with an appointment is too long to wait to have a key replaced. I also had to track down my car and progress after an hour a And hour and 40 minutes with an appointment is too long to wait to have a key replaced. I also had to track down my car and progress after an hour and 30 minutes of waiting. Tons of workers around, felt ignored after check-in. More
by JANEDIGRANDI
March 27, 2018
Great service. Jen was very friendly and helpful. My service was fast and quite efficient. I would recommend Germain Honda service to everyone. Jen is a valuable emp Jen was very friendly and helpful. My service was fast and quite efficient. I would recommend Germain Honda service to everyone. Jen is a valuable employee to Germain Honda. More
by JRBUCKEYE
March 27, 2018
customer service Jen was so professional and extraordinary and so friendly. My first time there and she made such a great impression on me . Hope she gets rewarded for Jen was so professional and extraordinary and so friendly. My first time there and she made such a great impression on me . Hope she gets rewarded for her great customer service Thank you so much Mitra Fugate More
by MITRARF
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