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Jennifer Hess
119 Reviews
My name is Jennifer Hess, I’m a Service Advisor here at Germain Honda of Dublin. I’m happy to have joined the Germain team in May of 2015. Prior to working in the automotive industry I supervised over dietary aides and dealt with family members directly. This helped me develop skills that I need to better assist our guest to help provide a quality experience. As long as our guest are happy, I’m happy. Born and raised in Columbus, OH I find that there are many things to do here and places to visit. We are lucky to have the Columbus Zoo not to mention several malls. After graduating from Westerville South HS I graduated from Fortis College. My two-year-old son is my world! My favorite thing is being a mommy! If I am not at work, I'm usually at the nearest park or ice cream spot with my son, Brennan. I love the ocean and warm weather. Making people happy is what I love to do! Putting my customer's needs first is a top priority to me. Come see me! I love meeting new people!
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119 Reviews of Jennifer Hess
August 10, 2023
Jenn was great. Service was great. Technician was the best I’ve ever seen. Love this place Service was great. Technician was the best I’ve ever seen. Love this place More
by Jeffmaysefaith79
Other Employees Tagged: Kevin Withers, Deborah Mayse, Ryan Kennedy, Amy Pickens , Tyler Chaney
August 08, 2023
Jenn Hess, Service Advisor, was extremely helpful and professional. Answered all my questions and was very courteous. professional. Answered all my questions and was very courteous. More
by nmc
Other Employees Tagged: Kirti Vansadia
August 08, 2023
Big thanks to the team at Germain Honda, including Cole Smith, my service representative. Very good at communicating and letting me know how the car repair was progressing. Cole smith also let me know some Smith, my service representative. Very good at communicating and letting me know how the car repair was progressing. Cole smith also let me know some issues that needed addressed and I agreed on a small repair as well. All in all a good, quick experience. More
by Luke
Other Employees Tagged: Amy Pickens , Ryley Enfinger, Mary Jeffrey, Caitlin Weber
July 24, 2023
I want to thank Jenn Hess and the entire service team at Germain Honda for the wonderful work they’ve put into the best car I’ve ever owned - a 2005 Honda Accord V6 with over 263,000 miles. I trust everyone Germain Honda for the wonderful work they’ve put into the best car I’ve ever owned - a 2005 Honda Accord V6 with over 263,000 miles. I trust everyone at Germain with any advice they give me because regular maintenance on this great automobile proves itself. Jenn is honest, straight-forward and takes great interest in my desire to keep my car running so well for the entire time I’ve owned it. I will never hesitate to recommend the service team at Germain Honda to anyone who is in search of capable and experienced automobile technicians. Here’s to many more years and miles of happy ownership of my prized four-wheel possession! Thank you, Germain Honda! More
by Mario
May 24, 2023
Jenn Hess was the person that assisted me…she stayed in contact during the service of my vehicle and made the process stress free and comfortable.. it was done in a timely manner and explained to me thorou contact during the service of my vehicle and made the process stress free and comfortable.. it was done in a timely manner and explained to me thoroughly.. I appreciate the way I was treated and the care that was given to my car More
by Martha
May 21, 2023
I am very happy with my service at Germain. Jen Hess has been especially helpful. Jen Hess has been especially helpful. More
by scd798
Other Employees Tagged: Bob Tschappat , Greg Warren, Ryan Laymon
May 13, 2023
I took my Honda in for service and they didn't fix the problem as it continues to stall out. They had my car for three days because my Service Advisor never contacted me by text as arranged. Finally, I wa problem as it continues to stall out. They had my car for three days because my Service Advisor never contacted me by text as arranged. Finally, I was able to reach her by phone on the third day. I had a great deal of difficulty reaching her as she didn't seem to return texts or phone messages. The service invoice I received when I checked out had misinformation in it for unknown reasons and the way it was written, the technician may have thought he was to find or fix a different problem. The problem I took it in for was not fixed. It seemed they neither let the car idle nor did any test drive, as the problem is is obvious! More
by riversidebuckeye614
