Jennifer Hess
Jennifer Hess at Germain Honda of Dublin

Jennifer Hess | Page 4

Service Advisor

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.8
133 Reviews

My name is Jennifer Hess, I’m a Service Advisor here at Germain Honda of Dublin. I’m happy to have joined the Germain team in May of 2015. Prior to working in the automotive industry I supervised over dietary aides and dealt with family members directly. This helped me develop skills that I need to better assist our guest to help provide a quality experience. As long as our guest are happy, I’m happy. Born and raised in Columbus, OH I find that there are many things to do here and places to visit. We are lucky to have the Columbus Zoo not to mention several malls. After graduating from Westerville South HS I graduated from Fortis College. My two-year-old son is my world! My favorite thing is being a mommy! If I am not at work, I'm usually at the nearest park or ice cream spot with my son, Brennan. I love the ocean and warm weather. Making people happy is what I love to do! Putting my customer's needs first is a top priority to me. Come see me! I love meeting new people!

4.8

133 Reviews

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133 Reviews of Jennifer Hess

January 09, 2024

Dealership Rating
Employee Rating

Jenn Hess has been such a big help every time I have needed anything done. We really appreciate her. More

by d77rito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2024

Germain Honda of Dublin responded

d77rito, thank you for recognizing Jenn's excellence by sharing your 5-star review! We're sure she'll be honored by your kind words, and we hope you won't hesitate to call the next time Jenn and the Germain Honda team may serve you. Regards, Rich Newsome - General Manager

December 26, 2023

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Employee Rating

Communication was helpful and prompt when discussing my car for repairs. I got updates and time frames and they worked very hard to get my car to me as soon as possible. My car was handled with care and I More

by Molly.marr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2023

Germain Honda of Dublin responded

Molly, thanks for stopping by to share your 5-star review! We're glad our service team addressed your vehicle's repair process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure! Regards, Rich Newsome - General Manager

December 22, 2023

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The dealership is conveniently located for me. The wait room was great.service was quick. But mostly, I enjoyed interacting with Jenn Hess, my service consultant. More

by Athan
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Recommend Dealer
Yes
Dec 22, 2023

Germain Honda of Dublin responded

Athan, Thank you for sharing your positive experience with us! Offering quality and efficient service is so important to us, and we are glad that Jenn provided you with nothing less. We hope to see you again the next time you are in need of automotive service! Regards, Rich Newsome - General Manager

December 07, 2023

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Jen and Diane and service department all are great at Germain, always courteous and helpful More

by Kv
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kirti Vansadia , Marcello Frustaci, Rich Newsome

Dec 07, 2023

Germain Honda of Dublin responded

Thank you for your 5-star rating! We are glad that Jenn, Diane, and the team are consistently kind and helpful throughout your visits. Our guests' satisfaction is our utmost priority. We hope that you continue to choose us for all of your future automotive needs! Regards, Rich Newsome – General Manager

December 01, 2023

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Great service was in and out on time and lovely staff to work with. Process was made easy by Jenn Hess More

by John Kingston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Withers, Deborah Mayse, Ryan Kennedy , Ryley Enfinger, Melissa Lucas, Glen Storey

Dec 01, 2023

Germain Honda of Dublin responded

We are happy to hear that Jenn could provide you with a quick and efficient experience, John! It is our pleasure to serve you, and we hope that you continue to choose us for all of your future automotive needs. Thank you! Regards, Rich Newsome - General Manager

November 22, 2023

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Jen is always professional and very knowledgeable, I am very grateful to know I can call her in she can get me in and take care of everything that’s needed. I highly recommend her and her help. Thanks for More

by Knd385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 22, 2023

Germain Honda of Dublin responded

Thank you for your kind review! We truly appreciate your continued business, and we're glad Jenn has always taken such great care of you and your vehicle. Thank you for making Germain Honda your #1 choice for service! Regards, Rich Newsome - General Manager

October 25, 2023

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Employee Rating

Service was great. Thank you Jenn Hess for the quick and professional service provided to me. More

by LFox004
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 25, 2023

Germain Honda of Dublin responded

Thanks for letting us know how satisfied you were with Jenn's assistance! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as outstanding! Regards, Rich Newsome - General Manager

October 21, 2023

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Service was great. Thank you Jenn Hess for the quick and professional service provided to me. More

by Reynoldsburg22@gmail.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 24, 2023

Germain Honda of Dublin responded

Thank you for reviewing your service visit! We're pleased you had another great experience with us, and that Jenn made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Rich Newsome - General Manager

October 11, 2023

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Jenn Hess is amazing and provides the best costumer service you could ask for!!!! Thank you!!!!! More

by DaMan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2023

Germain Honda of Dublin responded

We're so happy to hear that! Thank you for letting us know how pleased you were with Jenn's amazing assistance. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may serve you again! Regards, Rich Newsome - General Manager

October 01, 2023

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Employee Rating

Germain Honda of Dublin was excellent. They had me in and out with no haggling. The vehicles are ready to test drive and clean. My family and I have purchased 4 vehicles from there. You ca More

by B Mitchell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joel Wafer, Rod Smith

Oct 04, 2023

Germain Honda of Dublin responded

Thank you for your wonderful review! We are honored by your continued business, and we are glad that our team could provide you and your family with a smooth, 5-star experience. Our guests' satisfaction is our utmost priority. Wishing you the safest of travels until we meet again! Regards, Rich Newsome - General Manager

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