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Jennifer Hess
110 Reviews
My name is Jennifer Hess, I’m a Service Advisor here at Germain Honda of Dublin. I’m happy to have joined the Germain team in May of 2015. Prior to working in the automotive industry I supervised over dietary aides and dealt with family members directly. This helped me develop skills that I need to better assist our guest to help provide a quality experience. As long as our guest are happy, I’m happy. Born and raised in Columbus, OH I find that there are many things to do here and places to visit. We are lucky to have the Columbus Zoo not to mention several malls. After graduating from Westerville South HS I graduated from Fortis College. My two-year-old son is my world! My favorite thing is being a mommy! If I am not at work, I'm usually at the nearest park or ice cream spot with my son, Brennan. I love the ocean and warm weather. Making people happy is what I love to do! Putting my customer's needs first is a top priority to me. Come see me! I love meeting new people!
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110 Reviews of Jennifer Hess
May 13, 2023
I took my Honda in for service and they didn't fix the problem as it continues to stall out. They had my car for three days because my Service Advisor never contacted me by text as arranged. Finally, I wa problem as it continues to stall out. They had my car for three days because my Service Advisor never contacted me by text as arranged. Finally, I was able to reach her by phone on the third day. I had a great deal of difficulty reaching her as she didn't seem to return texts or phone messages. The service invoice I received when I checked out had misinformation in it for unknown reasons and the way it was written, the technician may have thought he was to find or fix a different problem. The problem I took it in for was not fixed. It seemed they neither let the car idle nor did any test drive, as the problem is is obvious! More
by riversidebuckeye614
May 03, 2023
I have dealt with Germain since purchasing my civic. Their service department has always treated me fairly and honestly. My service advisor. Jenn Hess was very helpful and truly knew the meaning of cust Their service department has always treated me fairly and honestly. My service advisor. Jenn Hess was very helpful and truly knew the meaning of customer service. More
by gardnerb1
May 02, 2023
Jen Hess was my service coordinator. She was very attentive and stayed in touch to keep me aware of the progress. Every step was handled professionally. ?Larry She was very attentive and stayed in touch to keep me aware of the progress. Every step was handled professionally. ?Larry More
by lahenderson
April 01, 2023
Awesome service with great advisors, would definitely be taking my cars there again. So happy with them! taking my cars there again. So happy with them! More
by Aaron
Other Employees Tagged: Kevin Withers, Ryan Kennedy, Amy Pickens , Tyler Chaney, Melissa Lucas, Glen Storey
March 27, 2023
We will only come to this location. Reason being is for Dan our salesmen and Jennifer Hess our maintenance person. These two people are the cream of the crop. Reason being is for Dan our salesmen and Jennifer Hess our maintenance person. These two people are the cream of the crop. More
by Koltonk78
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