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Jennifer Hess
Jennifer Hess at Germain Honda of Dublin

Jennifer Hess | Page 5

Service Advisor

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.7
119 Reviews

My name is Jennifer Hess, I’m a Service Advisor here at Germain Honda of Dublin. I’m happy to have joined the Germain team in May of 2015. Prior to working in the automotive industry I supervised over dietary aides and dealt with family members directly. This helped me develop skills that I need to better assist our guest to help provide a quality experience. As long as our guest are happy, I’m happy. Born and raised in Columbus, OH I find that there are many things to do here and places to visit. We are lucky to have the Columbus Zoo not to mention several malls. After graduating from Westerville South HS I graduated from Fortis College. My two-year-old son is my world! My favorite thing is being a mommy! If I am not at work, I'm usually at the nearest park or ice cream spot with my son, Brennan. I love the ocean and warm weather. Making people happy is what I love to do! Putting my customer's needs first is a top priority to me. Come see me! I love meeting new people!

4.7

119 Reviews

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119 Reviews of Jennifer Hess

May 12, 2023

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Jen Hess is very professional and a pleasure to work with. Thanks for the service. More

by telles43221
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Yes
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May 15, 2023

Germain Honda of Dublin responded

Thank you for your lovely review of Jenn! She's a true asset to the Germain Honda team, and we appreciate knowing how much you enjoyed working with her for your vehicle's services. We'll see you at your next appointment! Regards, Rich Newsome - General Manager

May 12, 2023

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Completed my service in a timely fashion. Great customer service with Jen Hess. Thank you! More

by bmmiller1969
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Yes
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May 15, 2023

Germain Honda of Dublin responded

Thanks for the kind review of Jenn! We're so happy she handled your vehicle's services with great care and a sense of urgency, so you could be safely returned to the road in a timely manner. Looking forward to ensuring the same circumstances at your next appointment! Regards, Rich Newsome - General Manager

May 12, 2023

bmmiller1969 responded

Thanks

May 03, 2023

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They have always steered me in the relight direction and have great communication with their clients More

by michael.belcher277
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Yes
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May 04, 2023

Germain Honda of Dublin responded

Michael, thanks so much for the positive feedback! We're glad our team continues to provide you with excellent advice and insight into your vehicle's needs. Please don't hesitate to call when Jenn and the Germain Honda team may help you with any concerns or questions. It's always our pleasure! Regards, Rich Newsome - General Manager

May 03, 2023

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I have dealt with Germain since purchasing my civic. Their service department has always treated me fairly and honestly. My service advisor. Jenn Hess was very helpful and truly knew the meaning of cust More

by gardnerb1
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Yes
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May 03, 2023

Germain Honda of Dublin responded

Thanks so much for your awesome review of Jenn! She's an integral part of our service team here and we're delighted you have always enjoyed working with her. Please don't hesitate to call when Jenn and the Germain Honda team may help you with anything. It's our pleasure! Regards, Rich Newsome - General Manager

May 02, 2023

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Jen Hess was my service coordinator. She was very attentive and stayed in touch to keep me aware of the progress. Every step was handled professionally. ?Larry More

by lahenderson
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Yes
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May 02, 2023

Germain Honda of Dublin responded

We're so glad to hear that, Larry. Thanks for the 5-star review of Jen's support and communication throughout your Honda's service visit. We look forward to ensuring the same at your next appointment. See you then! Regards, Rich Newsome - General Manager

April 18, 2023

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Thanks Again For all Your Help Jen. Always Nice To See A Happy Person At 6:45am On A Saturday Morning. More

by demankins
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Yes
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Apr 18, 2023

Germain Honda of Dublin responded

Thanks for giving credit to Jenn for her excellence during your early morning service visit! Nothing means more to us than your complete satisfaction, so we're pleased Jenn provided you with a pleasant experience. We sincerely appreciate your business and hope to make your next appointment just as exceptional! Regards, Rich Newsome - General Manager

April 01, 2023

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Awesome service with great advisors, would definitely be taking my cars there again. So happy with them! More

by Aaron
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Withers, Ryan Kennedy, Amy Pickens , Tyler Chaney, Melissa Lucas, Glen Storey

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Apr 03, 2023

Germain Honda of Dublin responded

Thank you for the positive feedback, Aaron! We would love to have you back. We're glad our service team made sure your Chevy was well taken care of. See you at your next appointment! Regards, Rich Newsome - General Manager

March 27, 2023

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Making the appointment was nearly impossible; both online and by phone. The actual service was fine! More

by Jcarrolldarling
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Yes
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Mar 28, 2023

Germain Honda of Dublin responded

We appreciate your service business as well as your feedback regarding your concerns with scheduling with us here at Germain Honda of Dublin. Our Service Manager, Ryan Kennedy, has attempted to contact you regarding this matter. At your convenience, please give Ryan a call at 614-789-0165 so he may gather further information to investigate this concern further to help us better serve all our guest going forward. Regards, Rich Newsome - General Manager

March 27, 2023

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We will only come to this location. Reason being is for Dan our salesmen and Jennifer Hess our maintenance person. These two people are the cream of the crop. More

by Koltonk78
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Yes
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Mar 28, 2023

Germain Honda of Dublin responded

Thank you for taking the time to give credit to Daniel and Jenn for their excellence over the years! We truly appreciate your loyalty. Please don't hesitate to get in touch if we may assist you in any way. It's always our pleasure! Regards, Rich Newsome - General Manager

March 14, 2023

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This dealership is amazing, been going here for years! Jenn Hess the service advisor I always go through has always been nothing short of amazing! She handles any questions or concerns I have promptly! More

by Stacey
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Yes
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Mar 15, 2023

Germain Honda of Dublin responded

Stacey, thanks so much! We sincerely appreciate our continued business and your lovely feedback on Jenn. Your complete satisfaction is why we do what we do, so we look forward to making your next appointment just as outstanding. Thanks for always choosing Germain Honda! Regards, Rich Newsome - General Manager

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