Jennifer Hess
Jennifer Hess at Germain Honda of Dublin

Jennifer Hess | Page 3

Service Advisor

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.8
133 Reviews

My name is Jennifer Hess, I’m a Service Advisor here at Germain Honda of Dublin. I’m happy to have joined the Germain team in May of 2015. Prior to working in the automotive industry I supervised over dietary aides and dealt with family members directly. This helped me develop skills that I need to better assist our guest to help provide a quality experience. As long as our guest are happy, I’m happy. Born and raised in Columbus, OH I find that there are many things to do here and places to visit. We are lucky to have the Columbus Zoo not to mention several malls. After graduating from Westerville South HS I graduated from Fortis College. My two-year-old son is my world! My favorite thing is being a mommy! If I am not at work, I'm usually at the nearest park or ice cream spot with my son, Brennan. I love the ocean and warm weather. Making people happy is what I love to do! Putting my customer's needs first is a top priority to me. Come see me! I love meeting new people!

4.8

133 Reviews

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133 Reviews of Jennifer Hess

April 29, 2026

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Employee Rating

The personnel, especially the service advisor (Jenn) were very courteous and friendly. My issue was identified quickly and dealt with promptly. More

by 123jpierce
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Recommend Dealer
Yes
Apr 29, 2026

Germain Honda of Dublin responded

We’re delighted to hear our service staff, especially Jennifer, made a positive impression with their friendliness and efficiency. It’s rewarding to know we resolved your CR-V issue quickly and to your satisfaction. Thank you for the five-star rating and for trusting us with your vehicle. Best Regards, Larry Scott (General Manager)

April 29, 2026

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They were very cuterous and kind. Took time to explain things. I would buy another car More

by MR210033
Service Price Transparency
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Recommend Dealer
Yes
Apr 29, 2026

Germain Honda of Dublin responded

It’s wonderful to know you felt our team was courteous and took the time to explain every detail during your CR-V service. We appreciate your trust and look forward to helping you find your next Honda. Best Regards, Larry Scott (General Manager)

April 28, 2026

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Germain Honda of Dublin has the best team of people who provide the best customer experience of buying a new car. I have bought a few new cars from them . Great experience every time. Stephanie Hausherr w More

by Linda A
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Recommend Dealer
Yes
Apr 29, 2026

Germain Honda of Dublin responded

We’re thrilled our sales and service teams could make each visit smooth and enjoyable. Thank you for trusting us with your Honda purchases and care. We look forward to assisting you again soon. Best Regards, Larry Scott (General Manager)

September 04, 2024

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Jenn Hess was more than helpful in getting our Honda Accord serviced. She was patient in explaining the options available to us from beginning to end. More

by lisabueche
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Recommend Dealer
Yes
Sep 05, 2024

Germain Honda of Dublin responded

Thanks so much, Lisa! We're delighted the value of Jenn's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment! Regards, Rich Newsome - General Manager

August 08, 2024

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Jenn Hess, AKA #J10 is the best advisor hands down at this location! Go to her for all your service needs! More

by Stacey
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Recommend Dealer
Yes
Aug 09, 2024

Germain Honda of Dublin responded

Stacey, thank you for recognizing Jenn's excellence by sharing your 5-star review! We're certain she'll be honored by your kind words, and we hope you won't hesitate to call the next time Jenn and the Germain Honda team may serve you. Regards, Rich Newsome - General Manager

July 29, 2024

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They have always been helpful and responsive to my car service needs. I can always get my car serviced on short notice. I trust the work that is completed. Amy Pickens has taken care of me. More

by lynnmaria234
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Recommend Dealer
Yes

Other Employees Tagged: Amy Pickens

Jul 30, 2024

Germain Honda of Dublin responded

We're glad Amy and our service team have been proactive and responsive to your needs. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us! Regards, Rich Newsome - General Manager

July 27, 2024

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Jenn Hess is very pleasant service reps. She is reliable person and very knowledgeable about automobile services. More

by HR-V Driver
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Recommend Dealer
Yes
Jul 30, 2024

Germain Honda of Dublin responded

Thank you for sharing positive feedback on Jenn! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Jenn has provided for you. We look forward to your next visit! Regards, Rich Newsome - General Manager

April 08, 2024

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I have always had a good customer service at the Germain dealership of Dublin with Jenn Hess. She is very professional and always advises me of the needs of service for my car to keep my vehicle safe for dr More

by Sherry.Albery
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Recommend Dealer
Yes
Apr 09, 2024

Germain Honda of Dublin responded

Sharon, thank you for recognizing Jenn's excellence by sharing your 5-star review! We're certain she'll be honored by your thoughtful words, and we hope you won't hesitate to call the next time she and the Germain Honda team may serve you. Regards, Rich Newsome - General Manager

March 24, 2024

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I've worked with Jenn Hess for several years visiting this location to have my car serviced and she has always shown great customer service and professionalism. I like the communication via text too to g More

by RosettaC
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2024

Germain Honda of Dublin responded

Thank you for your lovely feedback, Rosetta! We're pleased you continue to receive the best care and guidance from Jenn and our awesome service team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Rich Newsome - General Manager

January 09, 2024

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I had a very pleasant experience. Jen Hess was great and service was done quicker than stated it would take. I would definitely recommend Jen and the service department to my friend More

by Ruth Limes
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Recommend Dealer
Yes
Jan 10, 2024

Germain Honda of Dublin responded

Ruth, thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Jenn handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment. Regards, Rich Newsome - General Manager

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