Jennifer Lang | Page 25

Amazing buying Experience My experience with Helms Bro in Bayside, Queens and particularly with salesman Marlon Matamoros was very positive. I highly recommend this dealership My experience with Helms Bro in Bayside, Queens and particularly with salesman Marlon Matamoros was very positive. I highly recommend this dealership because of the professionalism that everyone whom I deal with demonstrated. I had been looking to lease a sedan for the last three months and narrowed my search to a BMW 328i, Audi A4 or a Mercedes Benz C300 4Matic. I dealt with others dealerships and different tricks from some sleazy car sales people. When I came to Helms Bro I met Marlon. He quickly made me feel at ease since his demeanor was lay back, not using high pressure sales techniques and was very friendly and transparent in the negotiation aspect. The next morning, after thinking about the deal more carefully, I returned to the dealership. Marlon was off that day but I had the pleasure of speaking with the General Sales Manager Jennifer Lang. And again, the level of professionalism was commendable. She took the time to carefully answering all my questions and also asked a young Sales Consultant named Wilhem Frank to assist me in looking at others lease options. He too was awesome and it became very evident that this level of professionalism is the culture of this particular dealership. More

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Outstanding purchase experience Peter Fearon was great to work with. He was friendly, knowledgeable and worked with us to get a good price on our new GL450. He Wwrked diligently to Peter Fearon was great to work with. He was friendly, knowledgeable and worked with us to get a good price on our new GL450. He Wwrked diligently to arrange to get the vehicle we wanted by 'swapping' with another dealership. We did not get to meet Jennifer, but communicated via Email. She was very helpful in arranging for us to obtain some options at a fair price. More

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Awesome customer experience Maurice has a "can do" attitude and was able to find me the specific car with the specific features I was looking for. I was told by multiple dealers Maurice has a "can do" attitude and was able to find me the specific car with the specific features I was looking for. I was told by multiple dealers that the car/features I was looking for was not available. Maurice went beyond my expectations to find me the perfect car for my daughter. I have purchased two cars from Helms Bros. and each time they exceeded my expectations. I highly recommend Maurice and Helms Bros. More

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A Delightfully Amazing Experience I started this purchase in April 2014. I got my GL 550 in April 2015. I made a prayer before I went to this dealership and Helms Bros. was an answer I started this purchase in April 2014. I got my GL 550 in April 2015. I made a prayer before I went to this dealership and Helms Bros. was an answer to my prayers. Audley, Adam, Maurice Daniel and Jennifer, were very patience. I felt comfortable and they explained all about the SUV. When everything on my end was right, I received the SUV. I highly recommend the staff at Helms. Bros. because they know how to treat people and they know their products. Kind Regards Peter M. Lloyd More

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"The best or nothing" holds true for Mercedes-Benz AND Helms Helms Bros. in Bayside has become a home away from home. Since my last review, I have purchased and leased three vehicles. A GLK 350 for my father, a Helms Bros. in Bayside has become a home away from home. Since my last review, I have purchased and leased three vehicles. A GLK 350 for my father, a E350 for myself were purchased and a GLK350 was just leased for my wife. So I believe that this brings my total number of vehicles rolled out of their doors at 5 or 6, so you can believe me when I say that I am a repeat customer! The vehicles are just that, vehicles... safe, dependable and above all, Mercedes-Benz! You know your family is safe on the road when all the distracted drivers out there are lurking, or when you are driving alone, tempting the speed limit on a clean stretch of freshly paved highway asphalt! Now, the dealership... the dealership is what counts when you make a purchase AND when you service your vehicle. I can whole heartedly say, without a doubt, that if it were not for the people that are there for me, I would not be taking the time to write this review. You hear it again and again; They treat you like family... blah, blah, blah... but I'm telling you.. they treat you like family!! From the minute you walk in, to the minute you drive off, to the minute you service your vehicle(s), to the minute you do it all over again! I have never, in my life, been treated so well. If you are in the market for a vehicle, do yourself a favor and go to Helms! I did it years ago and haven't given it a second thought since! Go see Mikey for sales, Carmine for service and tell them Pete the Greek sent you! See you down the road... More

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MAURICE is the BEST!!! Just picked up our new car. MAURICE helped us and was VERY patient. He went over the whole car with us and kept asking if we had any questions. Very Just picked up our new car. MAURICE helped us and was VERY patient. He went over the whole car with us and kept asking if we had any questions. Very kind and respectful of our time. Had everything ready when we got there for pickup. Also met the manager Jennifer Lang who gave us a great deal and was just as courteous. My family has been buying and servicing cars from Helms for years. Great company with a great staff. THANK YOU again for another wonderful car buying experience. More

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Simply Outstanding! This will be the fourth vehicle I purchase, and the first one from Mercedes Benz. I have had experiences dealing with sales representatives and manag This will be the fourth vehicle I purchase, and the first one from Mercedes Benz. I have had experiences dealing with sales representatives and managers from many different dealerships, but never have I seen such exceptional service! My sales representative Kelvin Nunez has been astonishingly accommodating and understanding. From the moment I walked in, I was greeted with the most impressionable and professional way. I was immediately taken to the vehicle I was interested in and given a full and detailed explanation on every little detail. Although it took him a while to locate a test vehicle, the test drive was memorable and comfortable. Unlike some other dealerships where sales representatives exaggerate the vehicle's advantages, Kelvin was always honest and never at one point did I feel as I was being pushed. He was truly concerned about me getting the vehicle I truly desired! Even during negotiations, he was kind, courteous, and never pushy. But most importantly, he was never dishonest about the transaction, always being truthful and honest making the entire transaction very transparent! John Kunz appraised my vehicle. Although I did not have much interactions with him, he was always kind and very perceptive. Although I could not come to agreement initially with John, he nevertheless has left a truly positive impression. Finally, Suzanne Cochrane was/is the general manager of Helms Bros. There is so much that can be said about her, but I believe I can summarize by stating that "Suzanne redefines the standard for a dealership!". Under her leadership, it was immediately apparent that she had raised the service quality at this dealership to levels unheard of before! She was very apologetic about the delayed test drive, and even took her time to personally greet me and thank me during the negotiations the next day! Overall I was very impressed with this dealership and I definitely look forward to dealing with them in the future again! UPDATE 03/02/2015 My experiences over the past few days really solidifies my opinion with regards to this dealership. I just cannot express how satisfied I am with their level of service. After the negotiations and during the process of picking up the vehicle, I ran into issues with registering the vehicle. As a result I was unable to purchase the vehicle I was interested in. I tried to rectify this issue, visiting the dealership multiple times over a span of three days. At this point, Suzanne Cochrane, the General Manager; recognized me invited me into the office of Jennifer Lang, the Sales Manager. There, they revealed that I wasn't just another statistics on their system. They were actively discussing my case and trying to work around the issue. Eventually, Jennifer Lang and Suzanne Cochrane called every person involved into the office and figured out a solution to the problem! I have never seen such amazing service from a dealership before! I would like to thank Suzanne for continuously looking into this issue. I would not have been able to obtain this level of service anywhere and I would definitely not be purchasing a Mercedes Benz vehicle if it weren't for you. You have saved me countless hours and made what would normally be a frustrating experience a really exciting one. Furthermore, I would like to thank Kelvin Nunez who not only had the dedication to providing excellent service, but also the patience to deal with my constant inquiries into the situation. More

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outstanding This is the third Mercedes Benz I have purchased. My brother introduced to the Helmesbrother dealership. Since they have become family to me also. I This is the third Mercedes Benz I have purchased. My brother introduced to the Helmesbrother dealership. Since they have become family to me also. I will continue to purchase by vehicles from them. The customer service is unquestionably. More

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People Make the difference I recently purchased my second ML 350 Blue TEC from Helms Bros. Unlike my previous purchase this one had a couple of delivery issues. I have to say in I recently purchased my second ML 350 Blue TEC from Helms Bros. Unlike my previous purchase this one had a couple of delivery issues. I have to say in hind sight I am glade that this happened for it gave me a chance to see just how well this team managed by Jennifer Lang came together correcting these issues way beyond my expectations. Michael Nekava is one of the most knowledgeable no BS sales associates I have had the pleasure of working with. Michael as in my first purchase made the process a pleasure keeping me informed throughout from date of building to date of delivery. When issues arise it is the truly exceptional companies the stand out. I highly recommend Helms Bros and Michael Nekava. More

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I have bought 8 new mercedes' in the last 13 years, 6 of them from Helms Brothers and the last 4 from Michael Nekava. Michael is probably the best car salesman I have EVER done business with. He has be of them from Helms Brothers and the last 4 from Michael Nekava. Michael is probably the best car salesman I have EVER done business with. He has bent over backwards to make me happy. He takes all the time you need. He expains anything and everything to need to know about the car you want to buy. When all is said and done, you wind up with the car you want at the price you want. AND......after delivery, Helms has by far the best service center I have ever been to. As a 30 year member of the Mercedes Benz Club of America, I highly recomend Helm Brothers as the dealership to go to. More

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