"Excellent service as always. Kathleen went above and..."
Excellent service as always. Kathleen went above and beyond to provide timely updates and help us find the right SUV. We couldn't be happier with our new GLS.
"We visited 2 other Mercedes dealers before we went to..."
We visited 2 other Mercedes dealers before we went to Bayside . It was a ast minute decision to drive to Helms .
I was SO frustrated with my experience and ready to go home.
Although we looked around..the sales people never presented the option to BUILD a car.
Thankfully We met Kathleen at Helms..
She gave us the option/control to pick the car we wanted in our price range.
She's great. Highly recommended her to friends and family in mind to buy a Benz.
"Good dealer to stay away from. I called them to tow my..."
Good dealer to stay away from. I called them to tow my car in because of a low battery warning. They sent an unlicensed ( as I later found out) tow truck company which took my car to their own place overnight, went through a toll with an EZ pass which had no money on it, and since my license plate was picked up by the camera, I got a violation for going through a toll without paying. Neither Helms nor their corporate division will do anything about getting me a letter from the MTA that it was an error and that I was not responsible. They "supposedly" paid the fine but my name is still listed as a scofflaw. Helms passes the buck to corporate and corporate will do nothing. Helms is the one who ordered the tow truck, and they should be willing to fix this. Since other Mercedes places in my area will pick up and deliver your car when service is required and Helms does not, this gives me one more reason to never use Helms again.
"Fifth trade with Helms. No gifts, No rewards..."
Fifth trade with Helms. No gifts, No rewards nothing.2004, when I purchased my first new Mercedes. I received lots of gifts. Such as two bottles of wine, with full name on them including an umbrella. 2008, almost the same. Today nothing.
"Dealer didn’t include my trade in paperwork email to know..."
Dealer didn’t include my trade in paperwork email to know why no response so it seems like I didn’t do a trade in wish I did trade in my ML350 2003. Dealer deliver car on 31miles gave me paperwork saying 8miles. Very disappointed. I won’t recommend anyone to Helms Mercedes Benz. I need my Money for my trade in. Thanks
"They make buying a car a very pleasant experience. Even..."
They make buying a car a very pleasant experience. Even after buying they want to make sure everything is fine. Everyone goes out of there way to make sure you are happy.
"Though due to COVID 19 issues, where we must be very..."
Though due to COVID 19 issues, where we must be very careful I found that the Helms dealership location was well prepared and very organized in that everyone kept their distance and sanitizers were in place. Besides all that Kathelen
is a wonderful fantastic lady. She made me at ease and the sale of my new 2017 GLC300 was completed
"Great service, very professional and excellent..."
Great service, very professional and excellent location
Willing to help and attended to your needs
Highly recommend Kathleen Baade as the Sales Consultant
We will be back again!!
"I just want to say thank you to Kathleen. She’s an..."
I just want to say thank you to Kathleen. She’s an amazing saleswoman and she made my experience quick and easy for my first car
"Bought a used GLS 450, had a problem they took care of it..."
Bought a used GLS 450, had a problem they took care of it same day service. They pick it up in the morning and got in the afternoon delivery to my house.