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Jennifer Perez
Jennifer Perez at Elder Ford of Tampa

Jennifer Perez | Page 35

Service Advisor

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

Contact Me
4.8
393 Reviews

Dealership Experience

6 yrs

Industry Experience

5 yrs, 7 mos

Languages Spoken

English English

4.8

393 Reviews

Write a Review

393 Reviews of Jennifer Perez

February 23, 2023

Dealership Rating
Employee Rating

Customer service rep make recommendations needed for current vehicle services as well as upcoming services. Customer service rep are always professional. More

by barkzee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Daniel Alicea , Brandon Rodriguez

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Feb 26, 2023

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

February 22, 2023

Dealership Rating
Employee Rating

The issue with my truck making the rattling noise has still not been fixed after all of this time. More

by Hakeem1.campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 26, 2023

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

February 19, 2023

Dealership Rating
Employee Rating

The service department is excellent. They always take care of you on a timely manner and keep your informed every step of the way. More

by tony0418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Daniel Alicea , Brandon Rodriguez

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Feb 22, 2023

Elder Ford of Tampa responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2023

Dealership Rating
Employee Rating

Excellent service, great atmosphere and knowledgeable advisors always make my trip to the dealership a pleasant one. More

by Irishntattooed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 22, 2023

Elder Ford of Tampa responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

February 15, 2023

Dealership Rating
Employee Rating

Droped off the car for 2 days. Took a rental. Problem not fixed, diagnostic was not done correctly. After I mention that, I was told that sooner or later this part needs to be repl More

by Dmitry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: No name

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Feb 18, 2023

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

February 15, 2023

Dealership Rating
Employee Rating

The wait is a little long, because they are very busy which is understandable because they do excellent work. Peter Nieves a service consultant goes above and beyond and he is an asset to this company. More

by BGERVAIS123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Daniel Alicea, Peter Nieves , Brandon Rodriguez

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Feb 18, 2023

Elder Ford of Tampa responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

February 04, 2023

Dealership Rating
Employee Rating

The entire staff at Elder Ford are very helpful, cordial, and always answer any questions I have. More

by ChristineD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea, Dan Beavers, Nicole Dobbs, Andrew Gentile, Tyler Scott, Peter Nieves, James Decaro , Brandon Rodriguez, Jake Rubin

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Feb 06, 2023

Elder Ford of Tampa responded

Hi Christined, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

January 30, 2023

Dealership Rating
Employee Rating

Always very helpful, want to help. Polite, knowledgeable people. Honest, quick service. Appreciate their attention to detail. More

by jhebruiz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Daniel Alicea

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Feb 01, 2023

Elder Ford of Tampa responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

January 29, 2023

Dealership Rating
Employee Rating

Stole property from my truck. Told me front, rear and transfer case were all broken and voided warranty when only the rearend was broken and truck is fine minus a couple thousand More

by OSPREYLIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mitchell Pavelko, Andrew Gentile

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Jan 31, 2023

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Dan Sills General Manager Elder Ford of Tampa Thank you,

January 14, 2023

Dealership Rating
Employee Rating

Great dealership who always goes the extra mile to make things right if something goes wrong More

by PAULINEGIBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Daniel Alicea , BJ Llanos, Brandon Rodriguez

Report | Print
Jan 18, 2023

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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