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Jennifer Rios

Overview Reviews (1268) Inventory (358)

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Jennifer Rios

Jennifer Rios | Page 110

Service Advisor

Napoli Kia

241 Boston Port Road
Milford, CT 06460

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4.7

1,268 Reviews

Overview Reviews (1268) Inventory (358)

4.7

1,268 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1268 Reviews of Jennifer Rios

October 01, 2021

Dealership Rating

Employee Rating

My experience at Napoli and the Niro I bought have been uniformly positive, A delightful experience from purchase to the 5K mark! uniformly positive, A delightful experience from purchase to the 5K mark! More

by Fobbio

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Curtis Smith Jr.

Oct 03, 2021 -

Napoli Kia responded

Here at Napoli Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Scott Haverl General Manager

September 28, 2021

Dealership Rating

Employee Rating

Excellent service. Service associate was knowledgeable and friendly. Car taken in for service before my scheduled time. and friendly. Car taken in for service before my scheduled time. More

by lcnewt207

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Sep 28, 2021 -

Napoli Kia responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We're looking forward to sharing this five-star review with Jennifer and our team. Scott Haverl General Manager

September 28, 2021

Dealership Rating

Employee Rating

Slow, unaccommodating, incompetent, unreliable. Hard to believe they are still open. They weasel their way into not helping you like they’re reading from a script. believe they are still open. They weasel their way into not helping you like they’re reading from a script. More

by Timothy.Liston

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Oct 15, 2021 -

Napoli Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Thank you for your time, Timothy. Scott Haverl, General Manager 203-877-5141 scotth@napolimotors.com

September 25, 2021

Dealership Rating

Employee Rating

Jen is the absolute best service representative in the area. So courteous and professional. I always am happy when I drop off and pick up my vehicle. area. So courteous and professional. I always am happy when I drop off and pick up my vehicle. More

by JMORG

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ashley Power

Sep 27, 2021 -

Napoli Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jen here at Napoli Kia. Scott Haverl General Manager

September 23, 2021

Dealership Rating

Employee Rating

Jennifer was very polite, professional, and friendly. Service was fast and efficient. Good job by all. Service was fast and efficient. Good job by all. More

by RLHUGH

Verified Customer

Customer Service

Friendliness

Recommend Dealer

Yes

Sep 24, 2021 -

Napoli Kia responded

Thank you for the kind words for Jennifer and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Haverl General Manager

September 23, 2021

Dealership Rating

Employee Rating

The service was EXCEPTIONAL! Jennifer was Awesome. The overall experience and care I received went above and beyond. overall experience and care I received went above and beyond. More

by CELENIA1974

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Haverl , Great repair!

Sep 24, 2021 -

Napoli Kia responded

Celenia, Thank you so much for your excellent review! We are so glad that Jennifer had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Napoli Kia. Please don't hesitate to reach out if you need anything else. Scott Haverl General Manager

September 21, 2021

Dealership Rating

Employee Rating

They literally bend over backwards to make sure we’re satisfied with their service. I can honestly say they are the best auto dealership I’ve ever dealt with. They make me feel like family. satisfied with their service. I can honestly say they are the best auto dealership I’ve ever dealt with. They make me feel like family. More

by JOEYURMAN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Scott Haverl, Ashley Power, Salvatore Liuzzo, Michael Haverl, Denis Fidalgo, Trevor Sabia, Curtis Smith Jr. , Alex Iribarren

Sep 22, 2021 -

Napoli Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you, Joey, for choosing Napoli Kia, we look forward to having you as one of our valued customers for many more years to come!

September 18, 2021

Dealership Rating

Employee Rating

Amazing service every time Mike Frank & Jennifer have always been a great help i’m always satisfied always been a great help i’m always satisfied More

by ALYSSA.GALARZA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dave Dimatteo, Michael Haverl

September 16, 2021

Dealership Rating

Employee Rating

I bought my car to Napoli Kia in Milford for an oil change yesterday. The service Department took me right on time and I received excellent service. My interactions with Jen, Frank and Jacob in the ser change yesterday. The service Department took me right on time and I received excellent service. My interactions with Jen, Frank and Jacob in the service dept. was great. It's always a pleasure doing business at Napoli Kia in Milford. More

by TRACYBROWN1229

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Frank & Jacob

September 16, 2021

Dealership Rating

Employee Rating

Service appointment was kept on time and the wait was not excessive. The staff was friendly and knowledgeable. excessive. The staff was friendly and knowledgeable. More

by NINA143

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Haverl

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