- Shon Thompson
I took my Ford F350 to Rowe Ford in Auburn, ME on 12/22/2017. I told them I had recently paid another dealer to replace the fuel filters. The truck sat for a week before the dealer looked at it. The Ford dealer in Auburn charged me for batteries even though the truck was turning over. When I picked up the truck, it would not start until Rowe Ford put a booster on it. I broke down again with it, and found the fuel filters needed to be replaced. I spoke with Jen Robinson, but she would not warranty the parts from another dealer.
In the last couple of months I've spent with them in a Tiguan over $3,500. Each time the cost was way superior to the initial budget, but I was called, accepted and then paid.
This week I brought again the car because the sunroof shade headliner was unglued in one side, but working. We agreed that they would look at it and let me know if it could be repaired with no big investment.
I was called few hours later with an offer for repair of another $2,000 ($500 list price of materials, rest of labor). It is curious to me that always I end paying between $1,500 and $2,000.
I said I did not want to repair it and went to pick the car up. And the nightmare began....
The fabric was just not unglued. It was not only not working anymore. The fabric was broken, the mechanic system not working anymore and visible damaged. Someone had definitively broke it much more that it was. When I complained, I was told by the Service Manager, to have a little of patience, that she would try VW to pay for it (why VW would admit that??????) and she would talk with her people.
I was called and been said that VW didn't want to pay the repair (surprise????) and that her people told her that nobody had touched anything and that she would make me $300 off of the repair. Of course I said no and asked to talk with the GM.
Making a long story short, the GM repeated the script of needing some patience for talking with his guys and he would let me know, ending with an offer of $700 of of the repair, and not given any explanation of why the shade headliner had appeared so much damaged than when I left ( a bunch of junk according to his own words). No answer, just $700 off...
It was also very curios that the Service guy who saw together with me the car when I left it and when I came to pick it up was not consulted but put apart of the whole investigation (maybe because he was a notary of what has happened?)
Of course I did not repaired it, and of course they will not see me anymore, nor my money.
So, be careful, they may have spooks working in making them bigger repairs but they won't respond for them....just...maybe....they try to give you a discount in a very inflated offer.
"Sevice and State Inspections"
Every time we call Jen for some service or state inspections she gets us right in and takes great care of us. She is always very friendly to talk to on the phone and in person. The service is great and we have no complaints.
I have purchased 5 autos from Rowe and I recommend them to everyone I know thank you for standing by what you sell!! I will be back to buy again from Rowe!
" Very helpful"
Jen was very nice and helpful in taking care of my vehicle's service appointment. She listened to my concerns and quickly got the service write up done. She notified me when the vehicle was ready and informed me of a problem with a tire on vehicle. She knew it created a problem for me to get the tire replaced and offered to work at getting an appointment that would fit my schedule. Thanks for the genuine concern and help!
Other Employees Tagged:
"Rowe Auburn is an outstanding dealership!"
Our family has purchased many cars over the years with Tom and Scott. Yesterday we picked up our new 2016 Ford Escape and love it! From the time we started the process of trading our Kia Sportage in for the Ford Escape to end of deal everything was handled with the up most professionism. Rowe makes you feel like family and gives you the best deal out there. They are an amazing dealership :) Thank You The McLane Family
"DON'T TAKE YOUR CAR HERE!!!!!!"
I had two different places diagnose my problem as the brake master cylinder -- my own mechanic (who couldn't do the work) and the VW place in Waterville (who didn't get back to me). I took my car here and that was a huge mistake. They replaced the master cylinder and made my car unsafe to drive! My brakes no longer worked. They charged me $400 for that and said they weren't liable because they didn't actually diagnose the problem.
I tried to tell Jen Robinson, Chris Goulette, and Dean Swindler several times that they made my car unsafe to drive. All of them said it was not Rowe Auburn's fault. At one point Jen Robinson told me, "YOU made your car unsafe to drive. We just did what YOU asked us to." No kidding -- she actually said that!
After fighting with them for hours, they finally agreed to put the old master cylinder back on the car. Like magic, my car was suddenly safe to drive again. So obviously, they had a defective part, but they still tried to charge me over $400 for putting a defective part on my car and destroying my brakes!
They eventually refunded my money, but I would never go back here.
"Doing It Right"
- angry bird 2014
Charlie Burns and Bill Lovejoy worked extensively to provide me with the correct vehicle at the right price with excellent financing. Very professional respectful, and capable. These gentlemen both went above and beyond to meet my transportation needs. I highly recommend anyone contact Bill or Charlie for a fair no B.S. deal on their next vehicle. Great job gentlemen. Thank you. Patrick Moore.
Other Employees Tagged: