Jeremiah Bivens | Page 8

This dealership admittedly damaged the car on all sides during the buying process. The excuse given by management is “these young salesman aren’t careful sometimes” and “That’s why you should have bought i during the buying process. The excuse given by management is “these young salesman aren’t careful sometimes” and “That’s why you should have bought it on my first visit”. The dealership obviously had a problem with me comparing offers and not buying until I was able to secure insurance which is normal shopping practices. As a solution, salesman manager also offered me to pay for it myself out of pocket and said they would make no adjustment on the price or deal. In any other industry, if the product is damaged, the price would not remain the same and the dealership would use better customer service rather than rolling the cost to me. This was a purposeful shady hateful retaliatory gesture. This dealership expected me to make a 5+ year financial commitment over the weekend, which is unreasonable. To top it off, they ran several duplicate credit inquiries on the day of purchase, after I had already gone through the approval process. This seemed like an intentional move to hurt my credit profile and future creditworthiness. Lastly, I received the car after what they called a “full detail,” but it still had sticky marks from no-smoking stickers on the center console from when it was used as a rental car, which hadn’t been cleaned. For a $40k purchase, I expected much better. More

by Road86 Verified Customer Verified Customer

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I requested that the car documents be sent to me by email, and the finance department agreed. Since then, I’ve called the salesman several times and emailed the finance person, but I’ve received no res email, and the finance department agreed. Since then, I’ve called the salesman several times and emailed the finance person, but I’ve received no response. The only reply I got was from the salesman, who said, “Sure, I will handle it,” but nothing has happened since. More

by eng.george1 Verified Customer Verified Customer

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They are fast honest very information and will help u keep up the repairs for your car keep up the repairs for your car More

by BURKSTREON Verified Customer Verified Customer

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Absolutely Amazing experience. They get me right every time, and take excellent care of my car. They get me right every time, and take excellent care of my car. More

by CHRISTOSPERRY1 Verified Customer Verified Customer

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Highly disappointed, was not given inspection report even though I asked Jeremiah Bivens for one. Car not detailed as promised and poor communication. Jeremiah knew I was shipping the car to Puerto Rico so i though I asked Jeremiah Bivens for one. Car not detailed as promised and poor communication. Jeremiah knew I was shipping the car to Puerto Rico so it needed to be inspected and cleaned properly before shipping. He called me the day the transport company arrived to tell me he needed more time to get it detailed (cleaned). I texted him for him to email me the inspection report and he never answered my text. I did a survey for Navy Federal Credit Union and informed them of my displeasure. Jeremiah Bivens told me he was going to price a new set of keys for me as the Ford Expedition came with only one and never did. Unacceptable and unprofessional. My son is looking to buy a car in the next year (he lives in Jonesboro) but it will not be at ALM Kia South. More

by laborsoldier59 Verified Customer Verified Customer

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I highly recommend ] for anyone in need of an oil change. They truly provide top-notch service with a friendly touch. I’ll definitely be returning for my next oil change!" change. They truly provide top-notch service with a friendly touch. I’ll definitely be returning for my next oil change!" More

by HABEEBMOHAMMED20 Verified Customer Verified Customer

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Good customer service and quality work and keeping me informed on what is going on with my car while getting fixed informed on what is going on with my car while getting fixed More

by CEECEE2001US Verified Customer Verified Customer

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The experience I had at this dealership was not good. I’ve had plenty problems and still having problems with this dealership. I would not recommend. I’ve had plenty problems and still having problems with this dealership. I would not recommend. More

by ki Verified Customer Verified Customer

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I have bought many cars, I can honestly say this has been best experience in buying a car from the dealership. if you’re looking for honest and fair car dealers, this is the place to shop. best experience in buying a car from the dealership. if you’re looking for honest and fair car dealers, this is the place to shop. More

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Great communication, always explains everything to me before doing the work. Clean environment and not too long of a wait before doing the work. Clean environment and not too long of a wait More

by AMARA.PADILLA Verified Customer Verified Customer

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