Jeremy Bliss | Page 2

They couldn't find out why my truck wouldn't start, it appears all they did was check the battery. Their warranty doesn't cover brakes past 12,ooo miles. Not good for a 2021 truck with 20,ooo miles to h appears all they did was check the battery. Their warranty doesn't cover brakes past 12,ooo miles. Not good for a 2021 truck with 20,ooo miles to have brake problems. More

by mark.hartman Verified Customer Verified Customer

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Had an issue with brakes and the brake lines broke during the test drive. The team at MyAuto took care of it quickly and worked with me on the cost. the test drive. The team at MyAuto took care of it quickly and worked with me on the cost. More

by pstolarski Verified Customer Verified Customer

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Great service and very friendly staff. Sales people offered to answer any questions. Job done in a timely manner Sales people offered to answer any questions. Job done in a timely manner More

by dickt Verified Customer Verified Customer

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It is always such a wonderful experience with this great team! They always make sure my car is top notch, while making the wait comfortable! team! They always make sure my car is top notch, while making the wait comfortable! More

by Savannah Verified Customer Verified Customer

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Management and ownership do not take accountability or care about the customer and the service department is seriously incompetent. I bought a new Camry in April 2021. At my 15k service, they told me I ne care about the customer and the service department is seriously incompetent. I bought a new Camry in April 2021. At my 15k service, they told me I needed new tires. Around my 20k service, my tire pressure was reading low and I could not get the caps off so I brought it in a few hundred miles sooner. They tell me again, that my tires need to be replaced. I then noticed that they had not put air in the tires as my pressure had not changed. When I questioned this, they told me they couldn't get the caps off. They were just going to let me leave and not address it. And I did in fact leave with it not addressed. But the service manager, Javid, assured me that he would take care of this. Well, he did nothing. A few weeks later, I got in my car for work and one of my tires was at 15 psi.. I could not put air in it because I still could not get the caps off. I had it towed to the dealership. I had a small puncture in the tire. I do not know how it happened but I know that that is not the fault of the dealership. The service manager made me a deal that they would cover 2 of the tires and I would have to pay for the other 2. I was okay with that even though having to replace all of the tires at 20k was not making sense to me. The punctured tire needed to be replaced anyway. I had to have all new stems put on all of the tires and I was thankful for the extra $40/month I spend on the tire warranty because the dealership would have done nothing for me had I not had it. New tires on the car and it shakes. I have taken it back 6 times ... SIX! On October 6th at after having it back four times because of the shake since the new tires were put on, I called the owner, Scott Campbell. I left him a lengthy message explaining to him what was going on. I never heard back from him and to this day have not gotten a response. My sales guy told me of how the owner was a christian man who was a doctor and only wanted people to have a good dealership to help with their vehicle needs. I bought it hook, line and sinker. I'm the idiot. This guy doesn't care about his customers. He cannot even be bothered to return a call. I have been driving the car now for 2 months with the shake. I decided to get it appraised to see what my options were. The service manager argued with me that he just couldn't make me happy and asked what is it that I wanted. I told him that all I have ever wanted was my car to be fixed any one of the six times I brought it back. I was understanding and patient throughout. I didn't deserve this treatment. I am not a person with a lot of time and all the back and forth to the dealership was wearing on me. I broke out in tears because he was so confrontational repeating how they paid for 2 of my tires and how unheard of that is in the Toyota world. They have never paid for tires before and I should be nothing other than grateful. Then the sales manager got involved so I thought I was finally going to get some resolve. He then brought me to a guy that sells Nissan. They appraised my car that is in excellent condition (aside from the shake), at 21,500. Kelly blue book trade-in value was over $24k. I owe $20k. I have $1200 that I put down and paid another $1200 for heated seats. I have paid over $2k EXTRA in car payments along with $10k in payments. This was not a fair trade in. I explained to him that I have over $15k into this vehicle and that I was going to lose pretty badly. His snarky comment was that I have used the car this entire time. Yes, I have, but I did not sign up for a lease. AND a lease would have been MUCH cheaper. He told me that we were at a disconnect and walked me to the door. So here I sit with a car that shakes and because of that it is not in excellent condition to take and get a fair trade-in elsewhere. I assure you that I am a fair person. I am not a complainer and I do not have poor communication skills. I gave them several opportunities and was nice about it every time. I am reporting this dealership to the Better Business Bureau and to Toyota Corporation. More

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Great service and easy to get taken care of. Vehicle was fixed quickly. The waiting area was great. Vehicle was fixed quickly. The waiting area was great. More

by jason@insuremuskegon.com Verified Customer Verified Customer

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I was happy how fast it went. Employees were very pleasant and helpful. Nice experience. Employees were very pleasant and helpful. Nice experience. More

by KARENSCHMITT Verified Customer Verified Customer

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I was in the dealership 4 hours, I never received updates. I had to constantly inquire as to the progress on my repair. Poor customer service. updates. I had to constantly inquire as to the progress on my repair. Poor customer service. More

by UWALKERCYN Verified Customer Verified Customer

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A good experience. Amanda kept me informed and had the parience to see me thru the needs of my vehicle. Jeff too got me thru a tire change on my Tacoma. People frien Amanda kept me informed and had the parience to see me thru the needs of my vehicle. Jeff too got me thru a tire change on my Tacoma. People friendly and an overall fell of Positive Vibes. Good Job "MY". More

by THOMAS.TOSA Verified Customer Verified Customer

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They actually provide customer service. I thought it was extinct. They actually look at the car versus just do what the computer says. They are propmpt, communicate well, and honest. I was I thought it was extinct. They actually look at the car versus just do what the computer says. They are propmpt, communicate well, and honest. I was sure I needed shocks, maybe more. They fixed a plate that was hanging down, cleaned mud out of wheels, rotated and balanced. Problem solved way cheaper. I think most places would have taken advantage and done more costly work. Thanks Jeremy and team! More

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