Jeremy Durbin
Jeremy Durbin at The BMW Store

Jeremy Durbin | Page 3

Service Advisor

The BMW Store

6131 Stewart Road
Cincinnati, OH 45227

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4.7
23 Reviews
4.7

23 Reviews

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23 Reviews of Jeremy Durbin

December 27, 2022

Dealership Rating
Employee Rating

BMW Store and Paul Kolleck are always outstanding! Excellent communication and customer service. Knowledgeable about the vehicles and a smooth signing process. Will continue to return customer! Thanks More

by nickrecker
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

April 16, 2022

Dealership Rating
Employee Rating

I took my car for a Dinan tune and was quoted as it being 5 business days tops. It took them a month to get my car back to me. The entire process they kept blamed Dinan for everything and took no responsibil More

by 513mds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 18, 2022

The BMW Store responded

Hello Mr Geyman, Thank you for taking the time to review your service experience. I apologize that we did not meet your expectations, this is not how we want our customers service experience to go. We are always striving to improve our experience and feedback like yours gives us tangible issues to address and coach our staff on. Should you have any further questions or concerns, please reach out to Nick Walsh, BMW Service Manager, at nwalsh@bmwstore.com or via phone at (513) 271-8700.

June 26, 2021

Dealership Rating
Employee Rating

Excellent service. Car arrived when promised. Paul was a great salesman and kept me appraised of the progress of the car build and delivery. Would definitely buy a car from him again. More

by thomas.leonard
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck , Rebecca Bugos

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