"Great customer service! Everyone through the entire..."
Great customer service! Everyone through the entire process was helpful, professional and thorough. I didn’t feel rushed and they spent a lot of timing answering questions and explains features on the car.
"I happened to be in the area and car shopping and decided..."
I happened to be in the area and car shopping and decided to stop in. I am sure glad that I did. Starr Scarberry was an amazing car saleswoman!! She had exactly what I wanted and was extremely helpful!! She was very knowledgeable about the vehicles she was selling..
"Leasing my 3rd vehicle "
I could not be happier with the service and attention I received returning my leased vehicle and getting a new one. I feel I got a great deal and am pleased with all the help and knowledge of the sales staff that assisted me during this process.
Nicholas Nader was great to work with! He listened to what I was looking for and got me into a car that I love and could afford. He was very knowledgeable regarding the cars and was able to show me all the features and technology on the cars. I purchased a 2019 Nissan Altima.
I would like to say that I think that the car should have been more detailed. There was dirt in the grill and the mats in the drunk and net were in plastic. I have purchased (2) Saturns previously and both cars looked like I just drove them out of the show room. I did not have to take any mats out of the plastic or cargo net. I think that someone said this was standard but I think that you may want to ask the customer if they want all the mats unwrapped and the netting put in place. Some folks, such as myself, would like everything to be done and then I just drive home with my new car.
I called a couple days later and spoke with a John and he said that I could come in on Saturday at 9am and ask for him or Nick and that they would assist and get the car more detailed for me. I arrived early on Saturday July 27th and tried to down load the app so that I could link with the vehicle computer to do the voice activation options. However, I was not able to do that. Around 9am I walked in to the Ford Nissan center and Heather Golden greeted me and I explained that I just purchased my car the on Sunday - July 21st. I explained that I had called a couple days before and spoke with John. Heather was friendly and said she would assist me with the car computer and my phone. We worked on it for a while and ran into some issues and then she asked Jeremy Harr to assist. Both of them worked very hard on trying to get my phone to link to the car computer and we did get some things done but was not able to get everything linked. They suggested that I need to go to Boost to get my Android phone updated because my phone was a few years old. Heather then took me and my car through the car wash and she hand detailed my front grill and wiped the dirt off the trunk. Her professionalism is what I look for when I want excellent customer service. Great job!
Everyone I worked with Nick, Heather and Jeremy - they were wonderful! Great team work!!
"Excellent experience! Knowledgeable and helpful staff! "
My buying experience was fantastic! No pressure and the sales staff was excellent! Very friendly and helpful! I will definitely do business here again and recommend to friends!
"Heather, Jermey, Nick and more "
My husband and I went out searching for a new vehicle for our son. We found that the Nissan Altima was great but wanted to shop around for prices and found that’s Ricart was $5,000 less than the other dealerships we visited. We arrived and were immediately greeted by multiple salespersons. Our sales person Heather was AMAZING and willing to show additional vehicles that we became interested in due to the amount of inventory that’s Ricart had - she was super friendly and her sense of urgency to get the test drives set up was great!! We decided to move forward and all the personnel - sales, finance, customer service individuals were so great that it made us feel confident that we had made the right decision on the car and also we the dealership to do business!!! NEVER any pressure to buy anything, only pressure was to make sure we as a family were happy with the vehicle we wanted!!!
Other Employees Tagged:
Ive had terrible experiences with past dealerships and this is the first one where I felt that they were not out to take advantage of me. My fiancee and I are totally happy with the price of the vehicle we purchased, the service, THE SPEED OF SAID SERVICE, and total professionalism.
Other Employees Tagged:
"Exceptional Sales Experience"
We have nothing negative to say about Ricart Nissan and we're likely to go back to Ricart to purchase additional vehicles. All sales consultants that we dealt with were pleasant and helpful. We would particularly compliment Samatha Smith for going out of her way to make our purchase experience easy and efficient. She kept the process upbeat and low pressure.
"Great experience "
- Wilks 845
Austin did a wonderful job with getting me out of my vehicle for a new lease. He did a great job at listening to what I wanted and did not try and force me into a car I did not want. He has excellent customer service skill and helped with every question I had. I highly recommend Austin to be your sales guy.
Other Employees Tagged:
"Excellent car buying experience!"
I would like to thank Ricart for the honest and upfront way they handled my car buying transaction. Harley was in contact with me even before I reached the showroom, and he did an excellent job guiding me through the car buying experience. Everyone I dealt with was very personable and at no time did I feel pressured. In my past new car buying experiences, I was always haggling over price no matter what was advertised. The team at Ricart made me comfortable and I got exactly what was advertised. Great job and thank you Ricart!