Jeremy Hopkins | Page 4

Got a great truck, but working with initial salesperson was hit and miss - once I got there, they assigned me to another sales rep, Niko, who was awesome and efficient. Truck was clean and ready to go, an was hit and miss - once I got there, they assigned me to another sales rep, Niko, who was awesome and efficient. Truck was clean and ready to go, and the finance department, Jeremy, did a great job getting me a great rate! Only real issue at departure was that I noted they'd only given me about a half to 3/4 tank of gas, instead of a full tank (??) - guess the price of gas was too high to fill it up for a $57K purchase. If it had had a full tank, I'd probably have given 5-stars - but it's the little things that count. More

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Just purchased a new Ford Maverick Hybrid truck from Fair Oaks Ford. These trucks are hard to find and the sales team member, Xavier Crump reached out to us immediately when it was available. Xavier worke Oaks Ford. These trucks are hard to find and the sales team member, Xavier Crump reached out to us immediately when it was available. Xavier worked quicker than any auto sales person I have ever worked with before and had incredible communication throughout to make sure the process went as smooth as possible. Buying a new car can be stressful and frustrating, but this was easily the best experience I’ve had. I would highly recommend Xavier Crump and hope to work with him again in the future. More

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Thank you very much for the wonderful service, fast processing and qualified advice on all issues! Special thanks to José, it was a pleasure doing business with him. I am sure the F350 will please me processing and qualified advice on all issues! Special thanks to José, it was a pleasure doing business with him. I am sure the F350 will please me and help me achieve my goals! More

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Jose S. was great and made sure I was very happy with my first car purchase! was great and made sure I was very happy with my first car purchase! More

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Not a bad experience had a great quick in and out session flawless transaction thanks y’all flawless transaction thanks y’all More

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The dealership is all the employees and the ones we worked with were very professional. Our sales representative was outstanding, very knowledgeable and also listened to any of our questions or concern worked with were very professional. Our sales representative was outstanding, very knowledgeable and also listened to any of our questions or concerns and tried to follow through on everything. More

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I just bought a 2013 Lincoln mkz the sales man was helpful and my needs I recommend SERAFIN it’s a nice guy helpful and my needs I recommend SERAFIN it’s a nice guy More

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What a fantastic experience buying a new car! My first car out of college was a '95 Escort, so it had been awhile since I had bought a Ford, and so far I am blown away by how far Ford has come i My first car out of college was a '95 Escort, so it had been awhile since I had bought a Ford, and so far I am blown away by how far Ford has come in terms of the technology and workmanship that goes into their cars! Erik Padilla was my salesman, and he was absolutely the BEST in helping me put in a custom order for my Ford Escape PHEV, which was backordered for months. However, Erik was great about always following up on the status of my vehicle, and when it finally came in he and Sam, our sales manager, worked their magic to lock in customer price protection from the increases in pricing that has happened in the last 6 months due to inflation, as well as getting me the old customer rebate promotion. In a time when many dealerships are marking up way above MSRP, it was refreshing to find a dealer that wasn't trying to just gouge its customers, and instead make an honest buck by providing outstanding service and value to its customer base! The experience of picking up my vehicle was great also, and Erik really took his time to walk me through all of the features of the new car, from how to charge it up, to trying out the different drive modes in a test drive, to setting up the FordPass app on my phone and getting it connected to my new car! I also enjoyed working with the rest of the staff in the financing department, and look forward to bringing in my car for service and doing future business with Fair Oaks Ford! Would definitely recommend to any family and friends looking for a good car at a fair price! More

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Jose was incredible. He really helped me through the process of buying my first car and I will remember it forever! I am going to go visit Jose in the future when I get m He really helped me through the process of buying my first car and I will remember it forever! I am going to go visit Jose in the future when I get my car serviced just to see him and the staff. I had a truly incredible experience. More

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Will and Mr. Santiago were very professional, respectful and helpful. They Kept me updated regarding the delivery of my vehicle. They were very knowledgeable an Santiago were very professional, respectful and helpful. They Kept me updated regarding the delivery of my vehicle. They were very knowledgeable and they made me feel very comfortable with the purchasing experience. I appreciate Moe's assistance in the finance process. More

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