Jeremy Ricks | Page 2

Beck Ford responded

Thank you! Jeremy will appreciate hearing that. We’re glad you’ve had consistently quick, helpful service and that our team has been able to take good care of you. We look forward to assisting you with the continued care of your vehicle for many years to come. — Carole M

Beck Ford responded

Thank you for taking the time to share such an honest review. It truly means a lot to us that you’ve trusted Beck Ford with your vehicles and have continued coming back to us over the years. We’re especially glad to hear how much you enjoy working with Jeremy. We agree—he’s one of a kind, and we love hearing that he has become more than just your service advisor, but a friend! At the same time, we sincerely apologize for the dirty footprints and grease marks left behind, especially after you had just taken the time to clean your car. We understand how frustrating that must have been. While we’re grateful you were able to clean it up, that’s not the experience we want you to have. We’ll make sure your feedback is shared with our service team so we can do a better job of taking care of your vehicle. Thank you for your many years of loyalty and for giving us the opportunity to make things right. We truly appreciate you being part of the Beck Ford family, and we look forward to seeing you again! I'm the Customer Experience Coordinator for Beck Auto Group. I'd like the opportunity to speak with you directly about your experience and make it right. Please call me at your earliest convenience. Carole Mahanes Customer Experience Coordinator (386) 328-0344, ext. 135

Beck Ford responded

Thanks for the great feedback! We’re glad we could make the recall process easy for you and save you the trouble of bringing your vehicle in. We’re also happy to hear the technician was on time, professional, and easy to work with. That’s exactly the kind of experience we want our customers to have. We appreciate you choosing Beck Ford and taking the time to let us know how it went! — Carole M

Beck Ford responded

Thank you so much for your kind review! It means a lot to know that our technician took good care of your truck and made sure everything you asked for was completed. We'll be sure to pass your compliments along to the team—they'll really appreciate hearing them. Thanks again for choosing Beck, and we look forward to seeing you the next time your truck needs us. Safe travels! — Carole M

Beck Ford responded

Thank you for taking the time to share this! We’re so glad to hear Jeremy has earned your trust and that he continues to provide the kind of service that keeps customers coming back. We’ll be sure to let Jeremy know you appreciate him. Thank you for recommending Beck Ford Quick Lane—we’re grateful for your business and look forward to taking care of you again! — Carole M

Beck Ford responded

Thank you for putting your trust in us—that's something we never take for granted. It means a lot to know that Jeremy and our team are the ones you rely on to keep your F-150 on the road. We'll make sure he sees your kind words. We truly appreciate your loyalty and look forward to being here whenever your truck needs us. Safe travels, and thanks again for being part of our Beck Ford family! — Carole M

Beck Ford responded

Thank you for the great review, Courtney! Joe will definitely appreciate this. We're happy to hear he made the process straightforward and took the time to work with you on a monthly payment that fit your budget. Congratulations on your Altima—we hope you're loving it so far! Thanks again for choosing us, and enjoy the ride! — Carole M

Beck Ford responded

Thank you for the great feedback! We’re glad to hear your experience was smooth from beginning to end and that our team provided the professional service you expected. Hearing that we were one of the best you’ve worked with truly means a lot. We appreciate your business and look forward to serving you again. — Carole M

Beck Ford responded

Thank you for the kind words, Scott! We’re happy to hear everything went smoothly and that our team made such a great impression. Providing a professional, easy, and positive experience is something we take great pride in, and we truly appreciate you taking the time to share your feedback. We look forward to helping you again in the future! — Carole M

Beck Ford responded

Thank you for such an awesome review! Knowing you've been with us since purchasing your Mustang three years ago makes this especially meaningful. We love hearing that your service visit was just as enjoyable as your buying experience—no waiting, great communication, and your Mustang receiving the attention it deserves. We'll be sure to pass your compliments along to your service advisor. We appreciate you being part of our Beck Ford family and we'll look forward to seeing you next time! — Carole M