Jeremy Sullivan | Page 45

This is the third car that I have bought from Don Ayers, on 4740 Lima Road, Fort Wayne, Indiana , with the first and second car I had a great expierance and Don Ayers was the first place that I thought of w on 4740 Lima Road, Fort Wayne, Indiana , with the first and second car I had a great expierance and Don Ayers was the first place that I thought of when I needed another car. After buying this last car I am sure I will never buy another car from you again. This company has failed to provide good service to me since I bought my car 4 months ago. The first saleman that was helping me Darrin Bickel was not nice to me and my friend at all. He was rude, not very friendly and appeared to be upset when I wanted to test drive more than 2 cars, we left the lot to look at a different car and then came back to drive the car I bought one more time before making a decision. When we came back a different salesman Brian Bicknese helped us, he was much nicer than the first guy. After I bought the car I have been called 3 times to come back in to sign paperwork that had been forgotten. I also just got a letter from siriusxm satellite radio that I have 2 months left on my 3 month of free satellite radio that came with the car when I bought it. I was not told that I would get 3 months of free service, I called siriusxm asking about only having 2 months left and just getting notified now and was told that the dealership that I bought the car from was responsibe to giving me the information. Next failure was when I went for an oil change on 7/11/12, had an appointment at 5PM, my 2 kids and I waited in the waiting area the staff started to clean the coffee machines and the pop dispencer then someone asked me if I needed help, I said I was waiting for my car to be done and she stated, "we are closed", I told her that I was not told my car was done and that I had not even paid for it yet, she went to check and told me that when they called my name someone else came up and signed my paperwork, so they thought they were done with me. They made up new paper work for me and unlocked the window and I paid for the service. So who ever signed my paper work now has my name, address, phone number, make and model , lisence plate and vin number to my car with so much fraud and idenify thief going around this does not make me happy at all. Then when I went to get my car it was still dirty. I went back inside and asked about the car wash that they were suppost to do and was told that it was already done, I explained that my car was very dirty and was told, " well, what do you expect for a free car wash". They did offer to wash my car again but by this time I was so upset I just left. These are the reasons that I will never buy another car from Don Ayers again. I have had very poor customer service from the start and wish that I had never bought my third car from there. Sally Storey More

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Buying this new car was a great and wonderful experience for us. The salesman, Ty, explained everything, and, along with Rick, the sales manager, found us the exact car we wanted, and had it ready on time. for us. The salesman, Ty, explained everything, and, along with Rick, the sales manager, found us the exact car we wanted, and had it ready on time. The 'deal' we got is outstanding. I have great respect for the sales manager, Ty, the staff, business people and service staff as well as the check out ladies, and I have found all the personnel to be people of integrity, honesty, and friendliness. Once I purchase a car, I just bring it in for service and know that honesty, integrity, and concern for my personal safety while driving this new Pilot or our older Accord are parmount in the minds of all those with whom I do business. As the saying goes: "No one compares with Don Ayres." In 30 years, I have never even been in another dealer showroom. That is a blessing and a compliment to Don Ayres! And Honda vehicles are the best, in my opinion and experience. More

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Thank you for the quality service you provided for my wife and I today. We truly appreciate your expertise, low cost, and fast turn around time. The Fort Wayne area is certainly blessed to have a servi wife and I today. We truly appreciate your expertise, low cost, and fast turn around time. The Fort Wayne area is certainly blessed to have a service department like the One at Don Ayers Honda. Thank you again. More

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We have been dealing with Ayers and Mark Harrison for at least 5 weeks. We never felt pressured and was always treated great. when it came time to finally decide Mark was busy and set us up with Ben Maggert least 5 weeks. We never felt pressured and was always treated great. when it came time to finally decide Mark was busy and set us up with Ben Maggert. There was very little haggling before we both came to a aggreed price. These people are just plain nice to work with More

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Thanks a lot to Jeremy Sullivan for helping with my car. I will recommend him to my friends.He test drove with me and then called me that the problem was fixed. Very professional service. Also, thank you fo I will recommend him to my friends.He test drove with me and then called me that the problem was fixed. Very professional service. Also, thank you for washing my car. Sincerely, Marek & Ewa Forgalski Service on 02/2/12, Honda CR-Z 2011 INVOICE#351286 More

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I had to have my car towed into the dealership. I had a large puddle of fluid under the car in the garage and the car was heating up. I arrived first thing in the morning and was told they would have to wo large puddle of fluid under the car in the garage and the car was heating up. I arrived first thing in the morning and was told they would have to work me in so I was given no indication of if/when I would know if it could be fixed on that day or if I needed to rent a car so I could get to work and start my day. I also had work done on my car over a year ago regarding an oil leak and told them it was not fixed (still leaking)and on every occasion I have had it in since I have told them it still leaked. When Jeremy came out to tell what they had thought might be the problem, he also proceeded to tell me the oil leak could cost up to $750.00 after they got it apart and took a look at the gaskets. 1. He wouldn't look me in the eye when I was questioning him about "how much would it have been if they would have looked at it when I first stated the leak was still there?" 2. He just stopped talking about it like it wasn't important. I chose to not have that fixed at this time (I am planning on looking around and getting other estimates cuz I really want it fixed this time) I also told him I was in a month earlier because my engine came on and it was put on the computer and I was told it was a false alarm and it was reset. It was very frustrating to then a month later have to have my car towed in for a major problem. Was it misread? I feel like it was a warning sign that was ignored. All around frustrating experience........... More

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I have gone to Don Ayres for service ever since I purchased my vehicle from last year. They are always very accommodating even when I haven't scheduled an appointment. The people are friendly and alw purchased my vehicle from last year. They are always very accommodating even when I haven't scheduled an appointment. The people are friendly and always remember me from my last visit. The prices are also a reason I keep coming back, very fair. More

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always have an opening (oil change) whenever i call within a reasonalble amount of time. service is superb and they keep me updated on any upcoming repairs i will be needing. friendly and courteous. d within a reasonalble amount of time. service is superb and they keep me updated on any upcoming repairs i will be needing. friendly and courteous. did not pressure me to purchase from them. at one time (39000) i was going to have the 400000 mile service done and was told to hold off until i atleast reached the 40,000 mark. why spend the money now. the service was NOT about how much money they were going to make, it was how much i would save. great team. More

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I have had nothing but great customer service from Honda Service at this location. Jeremy and Doug have been very helpful with any issues I may have and never make me feel my concerns are not valid. They Service at this location. Jeremy and Doug have been very helpful with any issues I may have and never make me feel my concerns are not valid. They are a primary reason I am happy with my Honda:) More

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Always have a feeling of confidence that I am being well informed and treated fairly with regard to any service work. It is good to be able to rely on that. informed and treated fairly with regard to any service work. It is good to be able to rely on that. More

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