Jerry Chavez
Jerry Chavez at Santa Cruz Toyota

Jerry Chavez | Page 3

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.7
76 Reviews
4.7

76 Reviews

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76 Reviews of Jerry Chavez

August 13, 2026

Dealership Rating
Employee Rating

Pablo and Jerry were awesome! Impeccable customer service, friendly and thorough communication, I couldn’t be happier! :) More

by nchettero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pablo Garcia, Mikell Johnson

Aug 14, 2026

Santa Cruz Toyota responded

Thank you so much for the 5-star review and kind words about Pablo and Jerry. See you next time.

August 13, 2026

Dealership Rating
Employee Rating

Efficient, expert services. Straightforward estimates and easy to make appointments. Knowledgeable staff who explain maintenance issues clearly and answer questions without cond More

by Penrose.denise
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Aug 13, 2026

Santa Cruz Toyota responded

Your mention of our straightforward estimates and simple appointment process highlights our team’s focus on transparency and convenience. Knowing our knowledgeable staff explained your Toyota Camry Hybrid’s maintenance clearly and our drivers made your visit more welcoming is truly rewarding. Your kind feedback and five-star rating mean a lot to our service team.

Aug 14, 2026

Santa Cruz Toyota responded

Your kind feedback and five-star rating mean a lot to our service team, thank you!

August 12, 2026

Dealership Rating
Employee Rating

Accommodating, rental staff made it easy to get rental vehicle, JP is patience, understanding willing to explain with clarity. Dealership staff- great customer service More

by lmercurio2003
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Aug 13, 2026

Santa Cruz Toyota responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Santa Cruz Toyota!

Aug 13, 2026

Santa Cruz Toyota responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Santa Cruz Toyota!

August 06, 2026

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Employee Rating

I had a nail in my tire and took in my vehicle. Jerry looked up my records and found the tire was under warranty. Tire was not in stock so he ordered one and had me driving off happy the next day. More

by judgedora
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Aug 06, 2026

Santa Cruz Toyota responded

Knowing that Jerry’s quick warranty verification and tire replacement the next day got you back on the road is rewarding. Our service team is pleased we could secure warranty coverage for your RAV4 tire.

August 01, 2026

Dealership Rating
Employee Rating

Toyota Of Santa Cruz treats their customers with respect. They are earnest, efficient and responsible in their dealings with their customers. I would recommend my friends and family to go to Toyota Of Santa More

by tanyaossipoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2026

Santa Cruz Toyota responded

Thank you for sharing your positive experience with our service on your Toyota Corolla Cross. We’re glad our team’s respectful, efficient, and responsible approach stood out. Your recommendation to friends and family means a lot to us.

July 30, 2026

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Employee Rating

So far their service has been excellent. I had to return the next day to have the part they ordered put on and they rushed it through for me because I had a doctors appointment. More

by vsilva4u
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jul 31, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

July 30, 2026

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Employee Rating

Professional and streamlined Great customer service and attention to detail with shuttle service Love the service More

by Mangodtk
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jul 30, 2026

Santa Cruz Toyota responded

It’s wonderful to know our professional, streamlined approach and shuttle option made your visit smooth. Jerry and our team appreciate your kind words about the attention to detail and are glad you enjoyed the service for your Toyota.

July 10, 2026

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Employee Rating

Santa Cruz Toyota has consistently provided a great sales and service experience to us for 20 plus years! More

by wwadlow
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jul 11, 2026

Santa Cruz Toyota responded

It’s been a pleasure serving you over the past 20 years, and we’re glad our sales and service have consistently met your expectations. Thank you for trusting us with your Toyota Highlander Hybrid, and Jerry appreciates your long-term loyalty. We look forward to assisting you again.

July 02, 2026

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Employee Rating

Fast and quick updates Jerry was very helpful about looking into parts for one of the recalls. He was quick with updates on the progress More

by Dee
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jul 02, 2026

Santa Cruz Toyota responded

It’s great to hear Jerry could assist you in sourcing those recall parts and keep you posted so promptly. Thanks for sharing your experience, and we look forward to supporting your Toyota RAV4 Prime in the future.

June 27, 2026

Dealership Rating
Employee Rating

Very fast with changing my first oil change. My experience with the dealership is very fast changing the oil change and dealership place is very clean. More

by pjforgod23
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez

Jun 28, 2026

Santa Cruz Toyota responded

Thanks for sharing about your experience with Santa Cruz Toyota. We appreciate your business and hope to see you again soon!

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