Jerry Green | Page 8

Showcase Honda provided the best car dealership experience I've ever had. The whole experience was ultimately made by our car salesman, Darrell Duncan. Everything people know and hate about car sal experience I've ever had. The whole experience was ultimately made by our car salesman, Darrell Duncan. Everything people know and hate about car salesman/dealers... Darrell was NOT that! He was kind & professional. Most importantly, he was not pushy or aggressive. It was a very transparent and quick process! We are so excited for our new car, and we very grateful for you, Darrell! More

by Andres Verified Customer Verified Customer

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🚨 **Warning: Avoid Showcase Honda at All Costs! ** 🚨 I’m sharing my deeply disappointing experience with Showcase Honda at 1333 E Camelback Rd, Phoenix, AZ. As a loyal Honda customer who’s purch ** 🚨 I’m sharing my deeply disappointing experience with Showcase Honda at 1333 E Camelback Rd, Phoenix, AZ. As a loyal Honda customer who’s purchased six Hondas since 1996, I expected honesty and transparency. Unfortunately, my experience with the Internet Sales Rep and the unprofessional General Manager (GM) fell far short of these expectations. Here’s what went wrong with my 2024 HRV Sport purchase: 1. **Inconsistent Quotes**: Despite negotiating a final sales price of $26,000 with the Internet Sales Rep, the final out-the-door quote shockingly exceeded $30K. 2. **Hidden Fees**: The GM provided multiple quotes, each including hidden fees ranging from $800 to nearly $2,000. These were buried as “lieu taxes,” a term that doesn’t exist, making the total cost unclear and inflated. 3. **Bait and Switch**: Initially told I qualified for a military discount, I was later informed I didn’t meet the 25-year service requirement. This sudden change felt like a classic bait-and-switch tactic. 4. **Lack of Transparency**: When I refused to accept the inflated quotes, the GM swooped in with excuses, claiming a "lieu tax" was responsible for the discrepancies. This term doesn’t exist, and he failed to provide a detailed breakdown. The GM clearly thinks customers are too stupid to do simple math. When I confronted him about the discrepancies, he blamed it on the system being down. When I said I was ready to walk out, he literally said, “I’m OK with that!” 5. **Unethical Behavior**: The GM’s inability to provide an honest quote and the introduction of hidden fees demonstrated unethical behavior. The discrepancies between the initial quotes and final totals were masked as non-existent "lieu taxes." If this is how the GM conducts business, there is clearly a cultural and ethical problem at this dealership. Having dealt with Tempe Honda and AutoNation, I have never encountered such deceptive practices. I am escalating this matter to Honda America and the Better Business Bureau. In addition to filing a formal complaint, I’m sharing this experience to warn other consumers. Please avoid this dealership to prevent a similarly frustrating and dishonest experience. **#Honda #ShowcaseHonda #ConsumerAlert #AvoidShowcaseHonda** Feel free to share to help others steer clear of this deceptive dealership. More

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It was a really nice experience to do business with the people in the dealer people in the dealer More

by JPBONAHP Verified Customer Verified Customer

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Great service no complaints other than the wait time is a little bit long two hours little bit long two hours More

by Jesus Javier Espinoza Verified Customer Verified Customer

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Simply nice sales folks, knowledgeable service reps and get my vehicles repaired right the first time get my vehicles repaired right the first time More

by IWILLIAMS6 Verified Customer Verified Customer

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You do really good job for real and I’m proud of that thank you thank you More

by yannickmukandila Verified Customer Verified Customer

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Aaron and Amir were great got me the best deal and great customer service highly recommend them customer service highly recommend them More

by yussef.jaber1990 Verified Customer Verified Customer

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Diego was kind, courteous and professional. I am not fond of buying cars through dealerships. I have had many bad experiences. Diego and his team made it pleasant and seamlessly easy. I'll be I am not fond of buying cars through dealerships. I have had many bad experiences. Diego and his team made it pleasant and seamlessly easy. I'll be recommending him to my family, friends and business contacts to him and his team More

by DRCHARI Verified Customer Verified Customer

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The best service ever! Richard is the best! I will always come back to showcase! Richard is the best! I will always come back to showcase! More

by AMAIRHABHAB Verified Customer Verified Customer

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Was a pleasure to finally have an advisor assigned to me and take care of my car needs and take care of my car needs More

by ROSARIOHERNANDEZ2540 Verified Customer Verified Customer

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