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Jerry Hood
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Jerry Hood | Page 2
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
425 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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425 Reviews of Jerry Hood
March 21, 2024
Purchased both ford vehicle's at other dealers because of small covid inventories. Recently tried your Arlington heights location because it's close to were we live.come to find that your staff Jerry Hood a small covid inventories. Recently tried your Arlington heights location because it's close to were we live.come to find that your staff Jerry Hood and Mike Waddle are a pleasure to do business.I will be coming back for all our servicing needs. Previous purchased Honda brand and switched to all fords in 2019. very happy. Jerry Hood, has a very winning attitude toward his customers ,very good to see in day and age. glad we landed here. More
by northbluff2020
Other Employees Tagged: Mike Waddle
Helpful 
February 28, 2024
Jerry and Justin were very good and also great problem. Solver took care of all our needs with no cost out of my pocket. They took the extra step to make sure we were happy. Solver took care of all our needs with no cost out of my pocket. They took the extra step to make sure we were happy. More
by Melissa-john13melissa
Other Employees Tagged: Justin Barrett
February 27, 2024
Was taken care of by by Lonnie Catanese he ordered exactly the van I wanted and made the process easy and fast exactly the van I wanted and made the process easy and fast More
by tjkraak
Other Employees Tagged: Lonnie Catanese, Joe Baez, Joe Anzelone, Brian Powell
February 20, 2024
Ithe service department is caring, professional and knowledgeable! Your great Thank you all so much! knowledgeable! Your great Thank you all so much! More
by Jackie G
Other Employees Tagged: Mike Waddle, Victor Villanueva, Ikram "Ike" Alam, Lou Alfano, Anthony Wojciechowski, Nicole Bayne, Kevin Juarez, Justin Barrett , Nino Mohammad
February 15, 2024
The service writer was polite The speed of the repair was quick Had no issues with the car upon return I would recommend this dealership to everyone was quick Had no issues with the car upon return I would recommend this dealership to everyone More
by Abiondo
Other Employees Tagged: Ikram "Ike" Alam, Kevin Juarez
February 14, 2024
Lonnie Catanese was the best salesman I have dealt with in buying a car. He made the process fast and explained everything that needed to be and answered all my questions. I would recommend him to anyone n in buying a car. He made the process fast and explained everything that needed to be and answered all my questions. I would recommend him to anyone needing a car and I will be taking my car to the service department which is run by Jerry Hood and has an excellent record with their repairs and service they provide. Deeply happy with my purchase More
by Donnahood4
Other Employees Tagged: John Guido, Jr., Cassie Smith, Lonnie Catanese, Teddy Dziedzic, Amanda Hamilton, Brian Powell
February 10, 2024
Great service department pricng was excellent and service was quick. John Burzawa did a super job. I would reccomend Arlington Heights Ford to everyone. service was quick. John Burzawa did a super job. I would reccomend Arlington Heights Ford to everyone. More
by tguido535
Other Employees Tagged: Thomas Patronski , John Burzawa
February 10, 2024
I’ve been a customer of AH FORD for several years now both on the service and sales side and have always been treated with the utmost courtesy and respect. Service advisor Kevin Juarez is patient and goe both on the service and sales side and have always been treated with the utmost courtesy and respect. Service advisor Kevin Juarez is patient and goes beyond expectations to help and solve all concerns! More
by tmjrohr
Other Employees Tagged: Joe Baez, Victor Villanueva, Kevin Juarez
February 09, 2024
Mike and Jerry were very helpful in getting my service completed, and were very informative about the situation with my unique situation during the repair. The communication between them and myself was re completed, and were very informative about the situation with my unique situation during the repair. The communication between them and myself was reassuring during the repair and inspection process. I would like to thank both of them for all the help. More
by jkunst4
Other Employees Tagged: Mike Waddle
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