Jerry Hood | Page 10

Best experience yet. I Was very well taken care of better than I had expected I Was very well taken care of better than I had expected More

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Thank you Luigi Alfano! Very professional and knowledgeable. Thank you for service my black 2016 Lincoln MKZ. Good job Technician Jerry Hood! Bill J Very professional and knowledgeable. Thank you for service my black 2016 Lincoln MKZ. Good job Technician Jerry Hood! Bill J More

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Lonnie Catanese is wonderful. We have always received wonderful support from Arlington Heights Ford from sales to service. Jerry and Justin are great in service We have always received wonderful support from Arlington Heights Ford from sales to service. Jerry and Justin are great in service More

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Super happy to be treated as a valued customer. This is the sixth car that I have purchased from Arlington Heights Ford with John Jr and Elliott This is the sixth car that I have purchased from Arlington Heights Ford with John Jr and Elliott More

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Pros: Mike Rodriguez in Sales was AWESOME, He honest and I always felt he was working in my best interests, with help from Jose the Sales Manager the purchase was as expected. Rental car use for my and I always felt he was working in my best interests, with help from Jose the Sales Manager the purchase was as expected. Rental car use for my service repair was new and process was easy. Be sure to add iPass if needed. Cons: Service on my purchase wasn’t the best, Dealer did oil change and claimed a multi point inspection prior to my purchase as advertised on CARFAX. After purchase and owning a 4 days. I noticed smell in cab. Checked cabin filter … completely dirty with a MICE NEST on top of filter original , checked engine air filter… filthy, original . Wheel well cover loose. What else? Time will tell Dealer did repairs as requested by sales and detailed. Roof of truck was dirty after detail and headlights had oily film and found streaks everywhere. Not satisfied with paint damage of clear coat missing on inner rims. Service denied claim stating “cosmetic” damage not covered? My opinion is the heat of the brake calipers caused failure of clear coat ? Denied? to be determined will try another Ford Dealer closer to home for service. I’m being bombarded with Spam Mail and Scam calls after purchase! More

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Excellent service. I was updated throughout the service process. Jerry and Mike were friendly and professional. Car was returned washed and vacuumed clean. Highly recom I was updated throughout the service process. Jerry and Mike were friendly and professional. Car was returned washed and vacuumed clean. Highly recommend for service. More

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The dealership always goes out of there way to make sure your needs are addressed your needs are addressed More

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I have been using Alrington Heights Fors for the last few years and just bought another car. The sales process was super smooth and they are very easy to work with on new cars, buying back your car and have years and just bought another car. The sales process was super smooth and they are very easy to work with on new cars, buying back your car and have a great service department. More

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Lately they've been Hit-and-miss. But mike waddle is it always been on time with everything I need to the only reason I go back But mike waddle is it always been on time with everything I need to the only reason I go back More

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This is the 6th car I have purchased from AH Ford with Elliott. The team is honest and I trust them to follow through taking care of me on the service side as well. Great team!! Elliott. The team is honest and I trust them to follow through taking care of me on the service side as well. Great team!! More

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