Jerry Hood | Page 9

The service writer was polite The speed of the repair was quick Had no issues with the car upon return I would recommend this dealership to everyone was quick Had no issues with the car upon return I would recommend this dealership to everyone More

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Lonnie Catanese was the best salesman I have dealt with in buying a car. He made the process fast and explained everything that needed to be and answered all my questions. I would recommend him to anyone n in buying a car. He made the process fast and explained everything that needed to be and answered all my questions. I would recommend him to anyone needing a car and I will be taking my car to the service department which is run by Jerry Hood and has an excellent record with their repairs and service they provide. Deeply happy with my purchase More

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Great service department pricng was excellent and service was quick. John Burzawa did a super job. I would reccomend Arlington Heights Ford to everyone. service was quick. John Burzawa did a super job. I would reccomend Arlington Heights Ford to everyone. More

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I’ve been a customer of AH FORD for several years now both on the service and sales side and have always been treated with the utmost courtesy and respect. Service advisor Kevin Juarez is patient and goe both on the service and sales side and have always been treated with the utmost courtesy and respect. Service advisor Kevin Juarez is patient and goes beyond expectations to help and solve all concerns! More

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Mike and Jerry were very helpful in getting my service completed, and were very informative about the situation with my unique situation during the repair. The communication between them and myself was re completed, and were very informative about the situation with my unique situation during the repair. The communication between them and myself was reassuring during the repair and inspection process. I would like to thank both of them for all the help. More

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Colton was very helpful. He gave me daily updates on my car order. Never got annoyed by my calls. I would definitely recommend everyone to loom for Colton when visit this dea He gave me daily updates on my car order. Never got annoyed by my calls. I would definitely recommend everyone to loom for Colton when visit this dealership at arlington heights. More

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We have purchased several vehicles from Arlington Hts. Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been primarily related to the great maintenance by the Service Department. We remain very pleased with Jerry Hood, Mike Waddle, the other service writers, and the mechanics. We always feel that we are treated as valued customers! More

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Zack was very welcoming right from the start. He patiently listened to all of my questions with good answers and solutions. He even brought into the shop to talk to the tech. He is no my go to fo He patiently listened to all of my questions with good answers and solutions. He even brought into the shop to talk to the tech. He is no my go to for future appointments. More

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I would just like to express my gratitude for the help that Luigi Alfano gave to myself and my son Jacob English during a very uncertain episode with his 2017 Ford escape. Luigi was very consistent and ca that Luigi Alfano gave to myself and my son Jacob English during a very uncertain episode with his 2017 Ford escape. Luigi was very consistent and caring during the process of a third-party warranty issue. He was helpful at keeping us informed, and providing us with needed information and help with the engine replacement and repairs, He also helped with new tires and other repairs that needed to be made. I appreciate Arlington Heights Ford consistent customer service, and help now and in the past. - [ ] Once again, Luigi was very consistent, helpful, and made us feel as though we were alone during a time where the third-party warranty could’ve been very difficult to navigate. Sincerely, Thomas and Jacob English More

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John was attentive. Listen to my concerns. John saw I had a work vehicle asked how soon I needed back the vehicle. I appreciate the attention to detail. AH Ford resolved Listen to my concerns. John saw I had a work vehicle asked how soon I needed back the vehicle. I appreciate the attention to detail. AH Ford resolved my issue in a timely matter. Explained to me what happened and tips going forward to avoid these same issues. I highly recommend AH Ford and their team members. More

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