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Jerry Hood
Jerry Hood | Page 18
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
486 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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486 Reviews of Jerry Hood
August 19, 2022
Excellent service. Service manager is outstanding. Got in 1st time for an oil change and got out in less then an hour. I have been coming there for many years Service manager is outstanding. Got in 1st time for an oil change and got out in less then an hour. I have been coming there for many years More
by midwest.livery@gmail.com
August 18, 2022
Terrible Service department. Dropped it off for spark plug replacement and an oil change. 3 weeks later I get told I need a new diesel motor and charged for a diagnostic I never Dropped it off for spark plug replacement and an oil change. 3 weeks later I get told I need a new diesel motor and charged for a diagnostic I never authorized or was informed of. My truck is not even a Diesel. More
by Ogerr46
August 12, 2022
AH Ford Service Dept. comes through again. My Ford vehicle has had a series of minor, but annoying service issues. Each time I encounter the service department, they list comes through again. My Ford vehicle has had a series of minor, but annoying service issues. Each time I encounter the service department, they listen patiently to my frustrations and treat these minor concerns with the same diligence as if they were a significant concern. Kudos to Mike Waddle during my most recent visit. Mike handled my phone call, set the appointment, communicated my concerns to the tech, ordered the parts, liaised with Ford Customer Service, and tackled the mounds of paperwork it took to fix the problem. There was no need to argue or haggle to get the job done. Every facet of the service visit exceeded my expectations. I expect to continue visiting the service department for my regular maintenance needs, and I feel good knowing that if a repair concern crops up again, Mike, Jerry Hood, and Mr. Guido are there to ensure a quality repair resolution and (my) complete customer satisfaction. More
by jhenmueller
Other Employees Tagged: John Guido, Jr., Mike Waddle , Cassie Smith, Also, thank you to the shuttle driver for the conversation and the ride!
August 03, 2022
Provided great service, and received car back when promised, personal all very helpful and experianced, and knowledgable, good experience promised, personal all very helpful and experianced, and knowledgable, good experience More
by Jbmedserv
Other Employees Tagged: Lou Alfano
July 18, 2022
Always treated us like Family for 30 years, always know my problems will be solved and questions answered. my problems will be solved and questions answered. More
by fishingxxwalleye
Other Employees Tagged: John Guido, Jr., Mike Waddle
July 11, 2022
I’ve been a customer of Arlington Heights Ford for many years now, and they never fail to impress me with their level of service! Special thanks to Anthony, Victor, and Jerry in the service dept…they’re a years now, and they never fail to impress me with their level of service! Special thanks to Anthony, Victor, and Jerry in the service dept…they’re always ready and willing to help! More
by dwelbel73
Other Employees Tagged: Victor Villanueva , Anthony Velasco
July 07, 2022
Tony always helps me out and takes care of my car well. I can count on him to fix my car well but not overcharge me, like some other device managers like to do. That’s why I always go straight to Tony. I can count on him to fix my car well but not overcharge me, like some other device managers like to do. That’s why I always go straight to Tony. More
by AR
Other Employees Tagged: Mike Waddle , Anthony Wojciechowski, Service manager with the big mustache always rips me off and I’m sick of it
June 24, 2022
My experience! Purchased my car here in August of 2012. Thank you Arlington Heights Ford - Service Team for always taking such great care of me ***always***.F Purchased my car here in August of 2012. Thank you Arlington Heights Ford - Service Team for always taking such great care of me ***always***.For almost 10 years I have had my vehicle serviced here and they have never let me down. Thank you Jerry Hood (Service Director) for your devotion to taking care of your customers and how that carries over to your staff. More
by bobh
Other Employees Tagged: Mike Waddle, Victor Villanueva , Anthony Velasco
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