Jerry Hood | Page 40
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
Read more487 Reviews
Write a Review487 Reviews of Jerry Hood
April 30, 2020
absolutly the very best I have ever had, and I,m 85 yearsold my 2014 ford edge was due for service I called and they told me to bring it in. When I got there there was a line waiting to get in.WOW, I was told ab my 2014 ford edge was due for service I called and they told me to bring it in. When I got there there was a line waiting to get in.WOW, I was told about an hour or so, well John JR heard this and put me in a rent a car and got me out of the building for safety sake I presume, what a guy, to think my safety was that important to get me away from all the commotion that was going on, I,m 85 years old and I suppose John Jr was thinking of my health with that Virus thing going around, All I can say is THANK YOU FOR PEOPLE THAT CONCERNED AT ARLINGTON HEIGHTS FORD. Once again "THANK YOU" FROM PETER PAGOR More
Other Employees Tagged: John Guido, Jr. , Victor Martinez
April 28, 2020
Outstanding service I’ve been going here for years because of the great service, I have purchased at least 10 vehicles from here and also sent family and friends here to I’ve been going here for years because of the great service, I have purchased at least 10 vehicles from here and also sent family and friends here to buy vehicles. More
April 24, 2020
Best dealership I have ever been too ! This is my 3rd time returning buying my 3rd f150 from this ford dealership! A wonderful place to be with really nice and caring people ! Jesus Sanchez is the best s time returning buying my 3rd f150 from this ford dealership! A wonderful place to be with really nice and caring people ! Jesus Sanchez is the best salesman! I have been dealing with for 4 years ! Really went out of his way to help me and take care of what I needed everytime I have been there ! My loyalty is with Arlington Heights ford ! More
Other Employees Tagged: John Guido, Jr., Jesus Sanchez, Mike Waddle , Melissa Cazares, Mayra Del Real, Wade Mikosz, John Rodriguez, Steve Verhagen
April 23, 2020
Quick lane service Quick service, felt safe in service area, no one was too close to me (6 foot area ) Jerry has a great crew working for him. Quick service, felt safe in service area, no one was too close to me (6 foot area ) Jerry has a great crew working for him. More
April 16, 2020
They went out of their way to insure patrons and employees were safe during the virus epidemic while maintaining the same high standards of service. employees were safe during the virus epidemic while maintaining the same high standards of service. More
Other Employees Tagged: Steve Verhagen
April 15, 2020
Quick and Awesome As always friendly,upfront and very customer focused. And with the new car wash machine my car is delivered clean. Don't waste your time shopping arou As always friendly,upfront and very customer focused. And with the new car wash machine my car is delivered clean. Don't waste your time shopping around just pull in. More
Other Employees Tagged: Jose Gutierrez
April 04, 2020
the best all is the best and good thank do good work and keep up the good work .i like not to do this all ilike to pas this up next time all is the best and good thank do good work and keep up the good work .i like not to do this all ilike to pas this up next time More
Other Employees Tagged: Mike Waddle , Melissa Cazares, Mayra Del Real, John Guido, Sr., Arnie Kosovski, Cindee Manaves, Wade Mikosz, Steve Verhagen
March 18, 2020
service Everything about the experience for service was fantastic. The worst thing I can say is this review. Asking a few questions is one thing, but makin Everything about the experience for service was fantastic. The worst thing I can say is this review. Asking a few questions is one thing, but making me type an essay if ridiculous! I would say the GM should look into fixing this. More
Other Employees Tagged: Mike Waddle , Wade Mikosz, Steve Verhagen
March 15, 2020
Jerry, as usual, was very quick on our test drive to diagnose the problem with the loud noise when braking. Steve was my service writer and was excellent. I keep coming back because of these two! Oh, diagnose the problem with the loud noise when braking. Steve was my service writer and was excellent. I keep coming back because of these two! Oh, and the explorer ST was a neat loaner!! More
Other Employees Tagged: Mike Waddle , Sean Lane, Wade Mikosz, Steve Verhagen
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