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Jerry Hood
Jerry Hood | Page 43
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
490 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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490 Reviews of Jerry Hood
January 09, 2020
Great Experience Purchased two vans for our business and had an existing vehicle serviced. Both experiences were excellent. We will be back for future needs. Thank Purchased two vans for our business and had an existing vehicle serviced. Both experiences were excellent. We will be back for future needs. Thank you for everything. More
by Matt
Other Employees Tagged: Sean Lane
January 07, 2020
The Best. Period> I've been bringing my Fords to AH Ford for many, many years and I ALWAYS receive competent, courteous service. Jerry Hood has assembled a team of sma I've been bringing my Fords to AH Ford for many, many years and I ALWAYS receive competent, courteous service. Jerry Hood has assembled a team of smart, friendly service professionals who are known nationally as being the best in customer service. More
by Jerry V
January 05, 2020
awesome as always I have been dealing with Arlington Heights Ford for the pas 20 plus years, As always I am treated with great respect and like a member of the family, I have been dealing with Arlington Heights Ford for the pas 20 plus years, As always I am treated with great respect and like a member of the family, Both in the sales and in the service dept. I Have and will continue to recommend this dealership to all of my friends and family. More
by ldsouth
Other Employees Tagged: John Guido, Jr., Cassie Smith, Sam Vasco , Tony Guido, Arnie Kosovski, Wade Mikosz, Steve Ursin, Steve Verhagen
January 05, 2020
Quick check-in. Friendly. Able to have tech road tested vehicle with me. Found problem and corrected concern. Fast service. Clean loaner vehicles. Flexible hours for my busy schedule. vehicle with me. Found problem and corrected concern. Fast service. Clean loaner vehicles. Flexible hours for my busy schedule. More
by Mark M
Other Employees Tagged: Cassie Smith , Service Advisor: Victor 5star
January 04, 2020
Great service team. Never had a problem with anything after a service visit there. They are always thorough in checking out the whole vehicle there after a service visit there. They are always thorough in checking out the whole vehicle there More
by wwells4574
Other Employees Tagged: Mike Waddle , Wade Mikosz, Steve Verhagen
January 02, 2020
Great experience Quick service and pleasant attitude of service writer. Work was promised to be done within one hour and the vehicle was pulled around finished in 57 Quick service and pleasant attitude of service writer. Work was promised to be done within one hour and the vehicle was pulled around finished in 57 minutes...I was watching. Great job. More
by Diceman
Other Employees Tagged: Gal at quick lane...I think her name was Cassandra
December 28, 2019
EXCELLENT SERVICE AND PERSONALITIES I WAS TREATED WITH THE UTMOST RESPECT AND AS THOUGH I WOULD TREAT MY OWN FAMILY IN THE SAME CIRCUMSTANCES. THIS WAS EASY AND PAINLESS. I WAS TREATED WITH THE UTMOST RESPECT AND AS THOUGH I WOULD TREAT MY OWN FAMILY IN THE SAME CIRCUMSTANCES. THIS WAS EASY AND PAINLESS. More
by DAVID112469
Other Employees Tagged: John Guido, Jr., Sam Vasco , Mayra Del Real, Jon Franklin, Tony Guido, John Guido, Sr., Wade Mikosz, John Rodriguez, Steve Verhagen
December 28, 2019
Quick Lane Spiro and Casandra's Quick Lane service crews are awesome! Jerry Hood's service department is awesome as well. My personal mechanic, Todd Norris, is e Spiro and Casandra's Quick Lane service crews are awesome! Jerry Hood's service department is awesome as well. My personal mechanic, Todd Norris, is excellent as always. I have never been disappointed with my service needs since my first AH Ford vehicle purchase, a new 1987 Bronco, I've purchased and serviced my personal and work vehicles here ever since. Thank you, Guido Clan, for an excellent and efficient vehicle purchase and service experience. Happiest of New Year to my AH Ford "family". More
by Slick Rick
Other Employees Tagged: Spiro, Casandra, Todd Norris...
December 28, 2019
Professional, friendly, efficient. Could not ask for better in a dealership. Always polite and they always get the job done. We have purchase our last 5 cars and will continue to return. better in a dealership. Always polite and they always get the job done. We have purchase our last 5 cars and will continue to return. More
by Team O’Connor
Other Employees Tagged: John Guido, Jr., Mike Waddle , John Guido, Sr., Ryan Livingston, John Rodriguez, Steve Verhagen
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