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Jerry Hood
Jerry Hood | Page 46
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
485 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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485 Reviews of Jerry Hood
September 21, 2019
Never had a problem. I have never had a problem with the dealership or the staff. They work to always help get your car in and out . They answer any questions I have. I have never had a problem with the dealership or the staff. They work to always help get your car in and out . They answer any questions I have. More
by Ck331955
Other Employees Tagged: Mike Waddle , Wade Mikosz, Steve Verhagen
September 20, 2019
Service dept safety recall Car returned cleaner inside and outside than when I dropped it off. Recd a loaner no questions asked. It’s a shame Ford de used to no longer the Fus Car returned cleaner inside and outside than when I dropped it off. Recd a loaner no questions asked. It’s a shame Ford de used to no longer the Fusion, as my loaner plug in hybrid was a joy to drive. Quite, tight, with all the bells and whistle. More
by Dxalarry
September 20, 2019
Service work Great job Todd needs a raise along with Mike Steve and Jerry Thank You for providing a service loaner car mick in parts needs a raise too Great job Todd needs a raise along with Mike Steve and Jerry Thank You for providing a service loaner car mick in parts needs a raise too More
by Chuck
Other Employees Tagged: Mike Waddle , Steve Verhagen
September 16, 2019
Quick Lane is Quick - Efficient Service Oil Change light came on my truck at about the same time I received reminders from AH Ford. Took truck in for the oil change on a Monday morning - fri Oil Change light came on my truck at about the same time I received reminders from AH Ford. Took truck in for the oil change on a Monday morning - friendly staff, fast service with Quick Lane. More
by HYSILVR
Other Employees Tagged: Mike Waddle
September 15, 2019
Good service Good People We were concerned that our 2012 Ford Fusion has never needed brakes and is 6 years old. We had it Checked by you staff and they were excellent especi We were concerned that our 2012 Ford Fusion has never needed brakes and is 6 years old. We had it Checked by you staff and they were excellent especially Spiro who was helpful and understood that we wanted our son to be in a safe car. More
by Fusion People
Other Employees Tagged: Spiro mentioned earlier
September 14, 2019
The best Everyone goes out of their way to help. Very friendly and makes sure you are satisfied with what was done. Happy to service my third car with Arlingto Everyone goes out of their way to help. Very friendly and makes sure you are satisfied with what was done. Happy to service my third car with Arlington heights ford. More
by Marbles
Other Employees Tagged: Lonnie Catanese, Mike Waddle , Wade Mikosz, Steve Verhagen
September 10, 2019
customer service always friendly, knowledgeable customer service...clean area and staff communicates the issue and tell the price.....and also informs the customers of always friendly, knowledgeable customer service...clean area and staff communicates the issue and tell the price.....and also informs the customers of any up coming preventative maintenance, your car will need More
by susan
Other Employees Tagged: Cassie Smith, Mike Waddle , Victor Martinez, Wade Mikosz, Steve Verhagen, Jeff Reckards
September 05, 2019
See below On all my visit to the Service department all representatives have been friendly, eager to assist, knowledgeable & hassle free no matter what is neede On all my visit to the Service department all representatives have been friendly, eager to assist, knowledgeable & hassle free no matter what is needed on a vehicle.. More
by Bob
Other Employees Tagged: John Guido, Jr., Mike Waddle , Wade Mikosz, Neal Snyder, Steve Verhagen
September 03, 2019
Great customer service I called the day of service hoping to get in ASAP. They told me to come right in and my car was fixed within 30 minutes of arriving. This is what I I called the day of service hoping to get in ASAP. They told me to come right in and my car was fixed within 30 minutes of arriving. This is what I called great customer service. More
by AC
Other Employees Tagged: Jesus Sanchez , John Rodriguez
September 01, 2019
Always great service at AH FORD. I have been buying cars there for over 20 years and trucks as well. The service department is second to none. And I would never go anywhere else othe I have been buying cars there for over 20 years and trucks as well. The service department is second to none. And I would never go anywhere else other than Arlington Heights Ford thank you Steve thank you Jerry and thank you Team Service More
by CoreyCDK
Other Employees Tagged: John Guido, Jr., Sam Vasco, Lonnie Catanese , Tony Guido, Sean Lane, Wade Mikosz, John Rodriguez, Neal Snyder, Steve Verhagen
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