Jerry Howell | Page 4

The sales experience at ALM Kia was great. But when I went back for my first service, an 8000 maintenance for my EV6, things quickly went south. First, the advisor repeatedly told me I needed But when I went back for my first service, an 8000 maintenance for my EV6, things quickly went south. First, the advisor repeatedly told me I needed an oil change. Then, after waiting for two hours, they finished my car, I paid, but then they lost my key. The kicker was that they made me wait for over an hour longer before they finally told me that the key was missing. I could see that my car was sitting, locked, but no one would tell me why I couldn't leave. And now - the icing on the cake - the manager offered me a free oil change to make up for all the hassle (in case you are wondering, no, an EV does not have oil). I was at the dealership for four and a half hours. I got my key back a few days later, another customer had taken them off the advisor's desk. So, my key was not secured as it should have been. A hot mess all around. Cannot recommend this dealer for service. More

by jan.mcafee Verified Customer Verified Customer

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My experience at ALM Kia was amazing. The staff was very accommodating and I was in and out in a timely manner The staff was very accommodating and I was in and out in a timely manner More

by manntam05 Verified Customer Verified Customer

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Exceptional customer service. Sales representative Ajewel was wonderful and well informed. Give her a raise. Sales representative Ajewel was wonderful and well informed. Give her a raise. More

by UKPBAKER Verified Customer Verified Customer

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This is the best dealership I have ever been too…thank you for your service you for your service More

by landnatavius12 Verified Customer Verified Customer

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Great customer service love the fast passing o waiting long time .people and the team are top tier long time .people and the team are top tier More

by britgreen28 Verified Customer Verified Customer

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It was a great experience, they were attentive and knew what they were doing. I do appreciate their professionalism!! what they were doing. I do appreciate their professionalism!! More

by WHARTONVANESSA73 Verified Customer Verified Customer

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I would give it 0 stars if it was an option. ALM couldn’t find the second key or the owners manual when I purchased the telluride, but promised they would have both items the next morning. It ha ALM couldn’t find the second key or the owners manual when I purchased the telluride, but promised they would have both items the next morning. It has been 3 months since the purchase and I still haven’t received the second key or the owners manual. No one will return calls. KIA’s customer service is also worthless as all they say is “the dealership is responsible for those items” and ALM won’t return their calls either. I will never buy another vehicle from ALM or another KIA. It is baffling to me that I can’t get resolution on these two things after spending $60k on a new vehicle. More

by PAUL Verified Customer Verified Customer

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1. The GM is nonchalant, has poor customer service skills and is extremely unprofessional. 2. The GM also approved a deal only to come back later trying to nickel and dime us for a $400 paint fee. 3. After and is extremely unprofessional. 2. The GM also approved a deal only to come back later trying to nickel and dime us for a $400 paint fee. 3. After wasting 4 hours at this location, we left without a car because the GM did a poor job of crunching the numbers properly before making us an offer that he ultimately reneged on. 4. The salesperson also tried to sell us a 2023 Kia as being certified but the car had been wrecked. Upon inspecting the car, we noticed, scratched rims, front underbody damage as well as a poorly repaired exterior damage that was obvious to me. Don't purchase the Grey KIA Forte if you are reading this. 5. The original car we wanted was listed online for sale was not there upon arrival, we called before coming and was told it was there. 6. We tried to support a local business in our area but will not be returning to this location ever (we purchased 2 cars previously from there) 7. ALM should stand for A Lousy Manager. 8. If this location isn't profitable, Blake Hodah is the reason why in my opinion. 9. I will be telling my friends, family and network to beware of this locations and I do not recommend it to my enemy. 10. Blake, you could have made this right but lost a customer over $200 Maurice Sims MAURICESIMS.COM More

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Horrible service and horrible communication. They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to see what was going on and they told us “a part was missing” and asked us where it was. We explained nothing was missing when we dropped it off. They later found it in their mechanic shop area. We felt with over 3 managers and 5 specialist. Every-time we got a new promise but nothing was ever fulfilled. We had to call corporate twice. It was a horrible experience. To the point I don’t ever buy another Kia again. Just to be sure I don’t have to deal with them. I absolutely hated dealing with them. They never picked up the phone. They never called when they said they would. Everytime I wanted some king of update, I had to drive an hour up there everytime to talk face to face because they never called back or picked up the phone. Just horrible. More

by info@jscreativegroup.com Verified Customer Verified Customer

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They are all lazy in my opinion. Nothing gets done right. would not recommend to anyone. Nothing gets done right. would not recommend to anyone. More

by myla Verified Customer Verified Customer

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