Jerry Howell | Page 5

Great customer service love the fast passing o waiting long time .people and the team are top tier long time .people and the team are top tier More

by britgreen28 Verified Customer Verified Customer

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It was a great experience, they were attentive and knew what they were doing. I do appreciate their professionalism!! what they were doing. I do appreciate their professionalism!! More

by WHARTONVANESSA73 Verified Customer Verified Customer

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I would give it 0 stars if it was an option. ALM couldn’t find the second key or the owners manual when I purchased the telluride, but promised they would have both items the next morning. It ha ALM couldn’t find the second key or the owners manual when I purchased the telluride, but promised they would have both items the next morning. It has been 3 months since the purchase and I still haven’t received the second key or the owners manual. No one will return calls. KIA’s customer service is also worthless as all they say is “the dealership is responsible for those items” and ALM won’t return their calls either. I will never buy another vehicle from ALM or another KIA. It is baffling to me that I can’t get resolution on these two things after spending $60k on a new vehicle. More

by PAUL Verified Customer Verified Customer

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1. The GM is nonchalant, has poor customer service skills and is extremely unprofessional. 2. The GM also approved a deal only to come back later trying to nickel and dime us for a $400 paint fee. 3. After and is extremely unprofessional. 2. The GM also approved a deal only to come back later trying to nickel and dime us for a $400 paint fee. 3. After wasting 4 hours at this location, we left without a car because the GM did a poor job of crunching the numbers properly before making us an offer that he ultimately reneged on. 4. The salesperson also tried to sell us a 2023 Kia as being certified but the car had been wrecked. Upon inspecting the car, we noticed, scratched rims, front underbody damage as well as a poorly repaired exterior damage that was obvious to me. Don't purchase the Grey KIA Forte if you are reading this. 5. The original car we wanted was listed online for sale was not there upon arrival, we called before coming and was told it was there. 6. We tried to support a local business in our area but will not be returning to this location ever (we purchased 2 cars previously from there) 7. ALM should stand for A Lousy Manager. 8. If this location isn't profitable, Blake Hodah is the reason why in my opinion. 9. I will be telling my friends, family and network to beware of this locations and I do not recommend it to my enemy. 10. Blake, you could have made this right but lost a customer over $200 Maurice Sims MAURICESIMS.COM More

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Horrible service and horrible communication. They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to see what was going on and they told us “a part was missing” and asked us where it was. We explained nothing was missing when we dropped it off. They later found it in their mechanic shop area. We felt with over 3 managers and 5 specialist. Every-time we got a new promise but nothing was ever fulfilled. We had to call corporate twice. It was a horrible experience. To the point I don’t ever buy another Kia again. Just to be sure I don’t have to deal with them. I absolutely hated dealing with them. They never picked up the phone. They never called when they said they would. Everytime I wanted some king of update, I had to drive an hour up there everytime to talk face to face because they never called back or picked up the phone. Just horrible. More

by info@jscreativegroup.com Verified Customer Verified Customer

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They are all lazy in my opinion. Nothing gets done right. would not recommend to anyone. Nothing gets done right. would not recommend to anyone. More

by myla Verified Customer Verified Customer

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address in response in hopes of getting some resolve. I bought a Kia Optima 10/2 with partial cash and a check from Navy Fed. I left the dealership with a drive out tag Date of 11/16/2024 11/16 I bought a Kia Optima 10/2 with partial cash and a check from Navy Fed. I left the dealership with a drive out tag Date of 11/16/2024 11/16 came and I called and was advised they were working on the title and to visit the Motor Vehicles Office to get a 30 day extension.  I left work to go the Tag Office (due to no fault of mine) and was given an extension to 12/16 which is fastly approaching. Navy Fed is now emailing me threatening to raise my interest rate due to not receiving the title after 2 months. Fast forward to last week, I called and was told that they were in contact with the previous lien holder and they are sending it effective last Thursday which means 11/21. I started calling back this week and asked for a manager who claimed he would call me back on Tuesday 12/9. No call back. I called yesterday and a voicemail came on in the Tag and titles department that is full. I then called the dealership yesterday and spoke with Kyle who advised me to call him back this morning.  I called him as advised provided all my info and no return call as of now. 2 managers no call back, a voicemail that is full, and my college African American son about to be driving on an expired Tag in 5 days. Saddest part is i need another car for my daughter and I promised Jeremiah I would purchase from you guys but that will not happen. The amount of unprofessionalism is absurd! More

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Great service and very fast would defiantly comeback for all my service needs and recommend them all my service needs and recommend them More

by bundrantdavid112018 Verified Customer Verified Customer

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Bought vehicle in August didn't receive buyers guide upon purchase out of all the paperwork, went back demanding my paperwork sat their 4 hours just to get screwed with a incorrect finance amount and all the purchase out of all the paperwork, went back demanding my paperwork sat their 4 hours just to get screwed with a incorrect finance amount and all these products added to the vehicle I did not agree to nor was aware of nor was on my buyers guide. I have them on recording admitting to messing up my paperwork. I have called and left several emails to get my finance amount corrected still no efforts nor responses from staff nor Cj. I feel like they are scaming peoples paperwork stealing financed money. My balance should be $21226 but shows $24955. They won't fix it! More

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I purchased a car for my father-in-law on 6/28/2024. The temporary tag expired in August and I called the tag office to see where my tag was at and they said that nothing had been sent over from the dea The temporary tag expired in August and I called the tag office to see where my tag was at and they said that nothing had been sent over from the dealership. I called the dealership and they said there was an error on their end on where the car was to be registered. (This response was given after I tried to call the dealership for several days trying to get in touch with someone). I spoke to Angel who then referred me over to Jaylynn. He mailed me some documents to sign again. I signed it and sent it back the very same day via the return envelope that was sent. It is now a month later and I called my tag office again. Again, they said they have nothing from the dealership. I called the dealership and Jaylynn said he would call me back, he has not. I called the corporate office and they said they have not received anything from the dealership as well. I called the office several times to get in touch with someone, but I have been unsuccessful. I am extremely frustrated and tired of going back and forth. I need this resolved. I have also paid in full over a month ago and the tag office said they have not received any information on that either, or anything from Kia releasing the title. I need this to get taken care of. I have purchased several cars from other dealerships before and I have never experienced such unprofessionalism and lack of willingness to help on something that I had paid the dealership to take care of. We finally received the tag 4 months later and we are still waiting on the title. More

by liz34 Verified Customer Verified Customer

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