Jerry Lacy
Jerry Lacy at Family Hyundai

Jerry Lacy | Page 5

Sales Professional

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

Contact Me
4.7
368 Reviews

Dealership Experience

14 yrs, 5 mos

Languages Spoken

English English

4.7

368 Reviews

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368 Reviews of Jerry Lacy

September 18, 2022

Dealership Rating
Employee Rating

Ignorant staff,wait times. Nothing gets resolved. They don't give you a rental car, after spending $52,000 on a car. My 2021 palisade is rusting, pulling to the side and I hav More

by Snobunny71
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 22, 2022

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 13, 2022

Dealership Rating
Employee Rating

My husband and I overall experience with Jerry Lacy was a great experience. We went to a total of 5 Hyundai Dealerships to compare which only led us back to Family Hyundai to complete the deal. Jerry was ve More

by Roslyn Crump
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 13, 2022

Family Hyundai responded

Thank you, Roslyn! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

August 27, 2022

Dealership Rating
Employee Rating

I was treated with the utmost respect at the service department and they listened to my needs. More

by boompa254
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Tom Salin

Aug 28, 2022

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

August 12, 2022

Dealership Rating
Employee Rating

Very good customer service. Friendly staff, you are greeted as soon as you walk in. Quick service will definitely recommend. More

by SWEISSWALID
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

Aug 15, 2022

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

August 10, 2022

Dealership Rating
Employee Rating

Friendly helpful kind patient respectful goes above and beyond call of duty organized efficient great service! Thank you More

by LINDATDAVIDSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Lupo , Joe Panici

Aug 10, 2022

Family Hyundai responded

Thank you so much for your wonderful review, Linda! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Family Hyundai!

August 05, 2022

Dealership Rating
Employee Rating

Overpriced sale, salesperson lied on referral fee, lack of education of how to use vehicle. Poor salesmanship!!! More

by ROBINSO_ROBINSO
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 11, 2022

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

July 24, 2022

Dealership Rating
Employee Rating

Jerry Lacey was outstanding to work work with . Very informative.Explained everything about the purchase and very pleasant to work with.Great with my whole.family .We really enjoyed the experience. More

by JEFFERYLOVE51
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Panici

Jul 25, 2022

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jerry delivered such a great experience. We appreciate the great review. Congratulations on your new purchase, Jeffery.

July 06, 2022

Dealership Rating
Employee Rating

This is my first Hyundai I've heard great things about them (warranty is incredible). My salesman Jerry was extremely nice and very helpful! Such a smooth process I was in and out of the dealership with a More

by Elena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2022

Family Hyundai responded

Elena, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Jerry and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

July 05, 2022

Dealership Rating
Employee Rating

The dealership was very professional and did not have us lingering all day. They were not pushy and the salesman was the best I have had the pleasure of experiencing. More

by EVERETT.WILSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2022

Family Hyundai responded

Everett, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

June 29, 2022

Dealership Rating
Employee Rating

Very friendly staff and very helpful . Wish time spent there was shorter. Love my car! More

by pat56ortiz
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ricky Gushi , Joe

Jun 30, 2022

Family Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Family Hyundai are glad to have you as a customer.

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