Jesse Friedman | Page 20

Excellent Service Thank you Jesse Friedman for your excellent service and attention to detail. Your explanation provided valuable insight to some of the repairs requi Thank you Jesse Friedman for your excellent service and attention to detail. Your explanation provided valuable insight to some of the repairs requiring immediate attention. Thank you. More

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Above and beyond Everyone was extremely courteous and professional. Jesse went above and beyond to contact Subaru America to see if they would cover the cost of my ai Everyone was extremely courteous and professional. Jesse went above and beyond to contact Subaru America to see if they would cover the cost of my air-conditioning repair since it had been less than a month from when my warranty expired. Scott was very responsive to my situation and immediately got me into a loaner car the same day that I talked to him. More

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Stellar Service The immediacy of the Service Department in tending to any/all needs when driving up was simply specatacular. The assessment and estimate were detaile The immediacy of the Service Department in tending to any/all needs when driving up was simply specatacular. The assessment and estimate were detailed and thorough. The vehicle was ready when promised. Check out process was smooth. The improvements in all aspects of the Service Dept versus 6 months ago are astounding. Bravisimo!! More

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Jesse is knowledgeable and efficient Thank you for the outstanding service as always at the Subaru dealership. Great fast service. Genuinely concerned of our opinion and needs. Will defin Thank you for the outstanding service as always at the Subaru dealership. Great fast service. Genuinely concerned of our opinion and needs. Will definitely go back. More

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Great Service, reasonably priced I worked with Jesse Friedman. Car was ready on time and the price was very reasonable. Shuttle took me to work, dealership hired Lyft driver to bring I worked with Jesse Friedman. Car was ready on time and the price was very reasonable. Shuttle took me to work, dealership hired Lyft driver to bring me back. More

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service appointment Trying to fix a rattle/rumble sound from under the vehicle. Found and fixed in one appointment. Jesse Friedman and the technician who listened t Trying to fix a rattle/rumble sound from under the vehicle. Found and fixed in one appointment. Jesse Friedman and the technician who listened to the noise were great. Good communication and Jesse will not allow a customer to leave unhappy. He's a real pro. More

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Very comfortable I was running late for my appointment because of traffic but they still managed to get me in and out in a reasonable time frame. Very friendly and on I was running late for my appointment because of traffic but they still managed to get me in and out in a reasonable time frame. Very friendly and on top of things and let me know there were other issues with my car, which were taken care of at the same time. Thanks to the technician that worked on my car, too. More

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How All Car Dealerships Should be Maybe it's because this was my first Subaru purchase, but I had no idea that buying a new vehicle could be such a pleasant experience. From the mo Maybe it's because this was my first Subaru purchase, but I had no idea that buying a new vehicle could be such a pleasant experience. From the moment that sales rep Mike Henry first greeted me on the dealership lot, I got the feeling that things are done differently at Tucson Subaru. Mike was full of information about every aspect of the car, including features that I wasn't aware of even from my extensive research beforehand. I did the test drive, and then left and went elsewhere to test-drive Honda CR-Vs and Toyota RAV-4s. Then, I knew I needed to go back to Tucson Subaru. I probably would've been happy with any of those other SUVs, but more than any other single factor, it was probably Mike's knowledge, professionalism, and low-key sales approach that brought me back to Tucson Subaru. Even the price-negotiation process wasn't the adversarial ordeal that we've all endured at other dealerships: there was none of the long, drawn-out waits as a salesperson disappeared for an eternity, and none of that endless back-and-forth with a "sales manager" or "closer" in a battle of wills, as all other car retailers subject us to. Did I make an absolute killing on the price of my Forester? No, but I nonetheless got a very good deal, I think, and it wasn't the root canal type of experience that I've gone through elsewhere. Closing out the purchase with Louie Ascencio in the Finance department was also a surprising exception to the norm: I didn't get the hard-sell on how my life would be ruined if I didn't buy the extended warranty or some other profit-generating add-on. Louie was cordial, polite, and quick: in no time, the purchase was wrapped up. But before leaving the dealership, Mike walked me around to every department and introduced me to key people, such as service managers and advisors. And then, after the sales was closed, the manager stopped by to get my thoughts on my experience there, asking me what they did right, and what they didn't. You don't get that at most car stores. If you want to spare yourself some grief and frustration (and an entire Saturday or two), make sure you go to Tucson Subaru before bothering with any of the other dealerships. More

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Almost Perfect Everything was great until the night I drove my Subaru off the lot. Went to dinner and a bunch of yellow lights all came on at once - this was Day 1. Everything was great until the night I drove my Subaru off the lot. Went to dinner and a bunch of yellow lights all came on at once - this was Day 1. Called Chris and he said to take car in first thing next morning, which I did. Service department spent 4 hours doing diagnostics and it turns out somebody had not connected a hose to the turbo system at the factory. One of two incidents in the entire country apparently. Anyway, they fixed, checked and double-checked and test drove a couple of times. No problems since then. Had to be embarassing for the dealership - I obviously was not thrilled about it, but they were great. Love the car! More

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Another great experience Excellent service once again (regular maintenance for over 3 years on my Subaru Crosstrek) from Service Advisor Jesse and the service team at Tucson S Excellent service once again (regular maintenance for over 3 years on my Subaru Crosstrek) from Service Advisor Jesse and the service team at Tucson Subaru. Thanks. More

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