Jesse Friedman
Jesse Friedman at Tucson Subaru
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Jesse Friedman | Page 19

Service Advisor

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

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4.8
339 Reviews
4.8

339 Reviews

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339 Reviews of Jesse Friedman

December 13, 2019

Dealership Rating
Employee Rating

Great service experience (again). Jesse handled everything professionally and courteously from greeting to signout. Work finished early, full explanation of work and recommendations. Five stars. More

by John Clark
Recommend Dealer
Yes

November 26, 2019

Dealership Rating
Employee Rating

New car Great professional service friendly people easy to work with and yummy cookies too highly recommend Tucson Subaru for a great car experience ask for k More

by Penny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Curt McHenry , Ken Murch

Nov 26, 2019

Tucson Subaru responded

Thank you for the great review! Im glad I got to help you again. Enjoy the Crosstrek! - Curt

Dec 02, 2019

Tucson Subaru responded

Penny, as always, it was a true pleasure working with you to get you into your even safer Crosstrek...and had lots of fun doing it! Thank you again! KM

November 23, 2019

Dealership Rating
Employee Rating

Great service Initially went in for recalls, radio update and rattles in the dashboard. The service intake was very through. The car was left a little dirty but we More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Artie Gonzales

November 16, 2019

Dealership Rating
Employee Rating

covered under original warranty work done quickly my husband actual knew it was a wheel bearring as weve had 4 subarus and its happened before thanks to my husband it was covered und More

by joann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

November 15, 2019

Dealership Rating
Employee Rating

Great service. Steve was very informative. Knows his job and the ins and outs of the Subaru. Would recommend Steve anytime. Thank you very much for all your help! More

by Tom Wachter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Gribble, Traci Roberts , Steve Norris

Nov 15, 2019

Tucson Subaru responded

What a great compliment, thank you! Enjoy your Subaru! -Steve N

Nov 16, 2019

Tucson Subaru responded

Enjoy the car!!!!! Traci

October 21, 2019

Dealership Rating
Employee Rating

Excellent No pressure from sales, friendly, knowledgable about product, comfortable costumer waiting area. Service was prompt , courteous and knowledgable. Fi More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Duran

Oct 23, 2019

Tucson Subaru responded

Thank you for your review. Enjoy your new car.~Jennnifer

October 11, 2019

Dealership Rating
Employee Rating

customer servise Jessie Friedman, my Service REP provided top notch customer care-went out of his way to be sure I was a happy customer. Looking forward to next visit. More

by BDB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

October 09, 2019

Dealership Rating
Employee Rating

Service is good Polite and professional. The only correction I’d offer is each time my wife comes in for an LOF, we are told there is a bill due. We bought the full More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

September 30, 2019

Dealership Rating
Employee Rating

No professionalism from the Service Director as well as the GM. Not customer focused and ultimately try to take advantage of its customers to benefit their agenda. Read reviews on multiple sources and fin More

by GzrZ
Recommend Dealer
No

Other Employees Tagged: John Petersavage, Scott Gregg , Subaru of America as well

Oct 01, 2019

Tucson Subaru responded

I am very sorry for the issues that you have had with your vehicle. I have tried to help in any way I can to get you taken care of and get this resolved. I had absolutely no say in the fact that Subaru of America would not proceed with the repurchase of your vehicle. I had told you that when we spoke on the phone before you even came to the dealership. That is strictly between you and Subaru. They have their guidelines that must be met for a repurchase agreement to be fulfilled, and, they had sent an independent agent to handle the deal. I sincerely want to take the very best care of every customer we have, they are all family to me. I will continue to do anything I can to help you as well. The repurchase of your vehicle is not something I can help with however as that comes from Subaru.

Oct 01, 2019

GzrZ responded

This goes FAR beyond the repurchase and Tucson Subaru knows that. This proves further my point that Tucson Subaru AND SOA refuse to take responsibility for ANYTHING. All blame is put on us, the customer. It is not right! This goes against the mission statement plastered on YOUR lobby. Its a shame, after almost 7 months, to finally receive an apology on a public forum.

September 30, 2019

Dealership Rating
Employee Rating

Came back for a second one I had a 2013 Subaru CrossTrek that I recently traded in for the 2019 model. The dealership gave me a good deal on my 2013 and selected a 2019 for me More

by Suby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Curt McHenry , Robert Pedroza, Raj Sihota

Oct 14, 2019

Tucson Subaru responded

Glad we could make your car buying experience easy. See you on the next one Robert P.

Oct 14, 2019

Tucson Subaru responded

You are gonna love that new Subie! Thank you - Curt

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