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Jeremy Franklin Mitsubishi of Kansas City responded

Ronalddday7, we are glad we could help! Thank you for your review! We’re so glad to hear that you enjoyed your time working with our team. We understand how important it is to find the right car, and we’re happy we could assist you throughout the process. Your satisfaction means everything to us, and we truly appreciate your trust and patience. If there’s anything else we can help you with, don’t hesitate to reach out. Enjoy your new car, and welcome to the Jeremy Franklin Automotive family!

Jeremy Franklin Mitsubishi of Kansas City responded

Bradfordreeder01, it's upsetting to hear that your experience was anything but stellar.Thank you for your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations. At Jeremy Franklin Automotive, we aim to provide efficient, high-quality service to every customer. If there was a specific reason we couldn’t rotate your tires during the oil change, such as tire condition or other safety concerns, our team should have explained this clearly. We apologize if this information was not communicated effectively and for any inconvenience caused. We’d be happy to discuss this further and ensure your concerns are addressed, so please reach out to us directly. Thank you for giving us the chance to improve our service.

Jeremy Franklin Mitsubishi of Kansas City responded

Star, thank you so much for your wonderful review! We're thrilled to hear that you felt respected and valued by our team. Our goal is to create a positive experience for every customer, and it means a lot to us that you enjoyed your visit. We truly appreciate your kind words and look forward to welcoming you back anytime you need us. Thank you for being part of the Jeremy Franklin Automotive family!

Jeremy Franklin Mitsubishi of Kansas City responded

Peterkrull62, we appreciate your feedback! Thank you so much for sharing your experience! We’re delighted to hear that our team could help you find the right car and make a deal that meets your needs. Helping our customers in moments that matter most is what we're all about, and it’s wonderful to know we could make the process smooth and stress-free for you. Wishing you many happy miles ahead—God bless, and thank you for choosing Jeremy Franklin Automotive! 🙏🚗

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Bradfordreeder01, We’re very sorry to hear that your experience with us did not meet your expectations. Customer satisfaction is extremely important to us, and we aim to provide respectful and attentive service to everyone. If you’re open to it, we’d appreciate the opportunity to learn more about your visit so we can address any issues and improve. Please feel free to reach out directly, as we’d like to make things right. Thank you for your feedback; it helps us to grow and better serve our customers.

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Grump4brat1969! We're so happy we were able to help you out! Thank you so much for your kind words! We're thrilled to hear that our team was able to help you get your new car and provide a great experience. It was a pleasure working with you, and we’re always here if you need anything in the future. Enjoy your new ride!

Jeremy Franklin Mitsubishi of Kansas City responded

Emmanuel, thank you so much for your high rating! Thank you for taking the time to share your experience! We’re glad to hear that you received prompt and efficient service during your visit. Our team works hard to ensure our customers are taken care of without unnecessary delays, and it’s great to know we met your expectations. We look forward to welcoming you back for your next service visit! If you need anything in the meantime, don’t hesitate to reach out.

Jeremy Franklin Mitsubishi of Kansas City responded

Maria, we really appreciate your positive review! We’re delighted to hear that you had a great experience with our team and that the service exceeded your expectations. Providing excellent customer service is our top priority, and we’re glad we could make your experience a positive one. If you need anything in the future, we’re always here to help. We look forward to serving you again! Thank you, and have a fantastic day!

Jeremy Franklin Mitsubishi of Kansas City responded

Deepwoodsrusticdecor, we're glad you had such a wonderful experience with us! Thank you so much for your kind words! We're glad to hear that you found our team friendly and attentive and that our service reminders and appointment process have been helpful for you. We always strive to make the experience as easy and efficient as possible. We look forward to continuing to provide you with great service in the future. If you ever need anything, don’t hesitate to reach out!

Jeremy Franklin Mitsubishi of Kansas City responded

Kennethtubbz38, thank you for the high star rating and for the great review! We’re thrilled to hear everything went smoothly and that we were able to get you in and out quickly. Most of all, we're excited that you love your truck! If you ever need anything down the road, don't hesitate to reach out. Enjoy the ride!