Jesse Martinez
Jesse Martinez at Ken Garff Honda Riverdale

Jesse Martinez | Page 14

Service Advisor

Ken Garff Honda Riverdale

950 W Riverdale Rd
Ogden, UT 84405

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4.8
373 Reviews
4.8

373 Reviews

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373 Reviews of Jesse Martinez

August 28, 2023

Dealership Rating
Employee Rating

Everybody is great except Jesse Martinez. Have had a great experience with everybody else there. More

by kingbrandon187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Caldwell, Frank Perez, Alex Ruiz, Dino Soto, Jacob Haro , Collin Gum, Dallan Oldroyd

August 26, 2023

Dealership Rating
Employee Rating

When I made the appointment, they said they had the key fob that I needed got in there they didn’t have it so they had to order it. Waste of time. More

by martinsondavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 28, 2023

Ken Garff Honda Riverdale responded

Hello, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. Joey Burns, General Manager joeyb@kengarff.com

August 24, 2023

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Employee Rating

The service was good but they needed an oil filter that had to be brought in from another dealer which was fine but they didn’t inform me and so I was kept wondering why a simple oil change was taking so l More

by FARRPAT1
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

August 18, 2023

Dealership Rating
Employee Rating

I always get the best customer service, without feeling pressured or like someone is trying to up sale me. More

by LYDIA31363
Service Price Transparency
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Recommend Dealer
Yes

August 10, 2023

Dealership Rating
Employee Rating

They did a great job and they were quick with my oil change that day. More

by bradgardner22
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Frank Perez, Zach Dickson

Aug 10, 2023

Ken Garff Honda Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

August 04, 2023

Dealership Rating
Employee Rating

Fast service friendly customer service person. Clean waiting room and bathroom thanks again again again More

by DCOX1207
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 10, 2023

Ken Garff Honda Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

July 31, 2023

Dealership Rating
Employee Rating

Process to have the two recalls was seamless. Everyone was very pleasant and professional. Very Pleased! More

by VICKIEGERHART
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Service Communication
Recommend Dealer
Yes

July 31, 2023

Dealership Rating
Employee Rating

Dallan & Josh were great to deal with. no problems, they kept me aware of maintenance that was being done on my vehicle. Rich Johnson & his staff have always been great to me!!!! More

by tuz461
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Caldwell, Frank Perez , Collin Gum, Dallan Oldroyd, Rich Johnson

July 28, 2023

Dealership Rating
Employee Rating

Great service, communication, and finished on time. Jesse was terrific in letting me know what was needed and then following through and getting the truck serviced. As always, the Garff crew did a g More

by woodbury
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

July 27, 2023

Dealership Rating
Employee Rating

The customer service is excellent on the phone and in person. I will be back for my next service. Thank you! More

by chrissweat1900
Service Price Transparency
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Recommend Dealer
Yes
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