Jesse McDonough
Jesse McDonough at North Penn VW

Jesse McDonough | Page 16

Service Consultant

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

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4.9
904 Reviews

Dealership Experience

8 yrs, 7 mos

4.9

904 Reviews

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904 Reviews of Jesse McDonough

October 06, 2024

Dealership Rating
Employee Rating

My prior experience were good. My most recent experience in person and via telephone were unsatisfactory. I am still waiting on duplicate receipts to evaluate whether I have paid More

by LISA.SALLEY
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No
Oct 07, 2024

North Penn VW responded

Subject: Follow-Up on Your Recent Visit Hi Lisa, Thank you for visiting our service department recently. Our technician conducted the requested diagnostic tests regarding the stalling and no-start issue you've experienced. Based on the results, we recommend replacing the instrument cluster due to a malfunction code associated with the control module. As we discussed earlier today, we weren’t aware of your aftermarket extended warranty, but we’d be more than happy to assist you in obtaining pre-authorization for the recommended repair. I did confirm that any prior vehicle related expenses were maintenance related that would not have been covered by most service contracts. I understand you’ve sought a second opinion from another dealership. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best regards, Ken Benton Service Manager 267-956-1145

October 06, 2024

Dealership Rating
Employee Rating

Dealership was very helpful, fix the problem less than 10 minutes, overall my experience at this dealership was excellent. More

by Tyrone
Service Price Transparency
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Recommend Dealer
Yes

October 05, 2024

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Employee Rating

Great dealer who takes care of its long lasting customers including a valet service for someone like me who has a disability! More

by JFIRDA
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Recommend Dealer
Yes

October 04, 2024

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I've been a customer for several years and two cars and have always been satisfied. More

by BOBDAD123
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Recommend Dealer
Yes

October 01, 2024

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Excellent service. Was able to get an earlier appointment than expected. Was kept up to date on progress through the day. Quick and easy! More

by BOB_PATTERSON
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Recommend Dealer
Yes

October 01, 2024

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Timely and immediate service. It was unclear to me what failed with the vehicle but the good folks at North Penn were able to fix the electronic failure. I hope it willnot happen More

by ID.4 2023 driver
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Recommend Dealer
Yes

September 30, 2024

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Very promoted, knowledgeable, courteous, I would recommend all my friends and family to visit VW when looking to buy a vehicle. Thanks Jesse for your help. More

by BLOSSOMPERRY
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Young, James Bangor

September 30, 2024

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Employee Rating

Trusted and helpful team! The communication and understanding of the service makes it always a great experience. More

by LKUHN6868
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Recommend Dealer
Yes

September 29, 2024

Dealership Rating
Employee Rating

The Service was prompt. The Technician video was helpful. Front desk associates were professional and knowledgeable. More

by Peggyw
Service Price Transparency
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Recommend Dealer
Yes

September 26, 2024

Dealership Rating
Employee Rating

Great dealership. . service dept. is on point.. and sales have been there for me over the last 8 years.. I drive a bit extra to keep coming back to this dealership.. More

by WILLIAM.DEVO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ken Benton, Amanda Young, James Bangor , Bill Kurz

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