Jesse McDonough
Jesse McDonough at North Penn VW
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Jesse McDonough | Page 36

Service Consultant

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

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4.9
709 Reviews

Dealership Experience

6 yrs, 8 mos

4.9

709 Reviews

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709 Reviews of Jesse McDonough

September 05, 2022

Dealership Rating
Employee Rating

I was extremely upset at this service. The task should take 2-3 hrs. It took 7 because they were "training a new guy." My car doesn't need to be the training module. I don't want to pay 2- More

by No
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 06, 2022

North Penn VW responded

Ms. Gillott, Thank you for your recent visit to our service department. I apologize for the length of time it took to diagnose and repair the coolant leak on your Volkswagen Beetle. When you were updated that the coolant pump was confirmed leaking, we did advise that the repair would be several hours and offered to transport you home if that was more convenient to you than staying at the dealership. This repair was completed under a warranty extension from Volkswagen so no charges have been or will be assessed to you to correct the leak. If you wish to discuss the service further please do not hesitate to contact me. Thank you, Ken Benton Service Manager 267-956-1145

September 04, 2022

Dealership Rating
Employee Rating

Service personnel are excellent. Prices are a bit high. No veteran or senior discount available. More

by JOHNANDPAMKUNES
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes

September 01, 2022

Dealership Rating
Employee Rating

Everyone friendly…kept abreast of each step. Didn’t mind waiting in the lounge and prices seem fare as far as lanor More

by Ritajack839
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 25, 2022

Dealership Rating
Employee Rating

Very friendly and professional service executed in a very timely manner. Very pleased with all the communication. More

by SONA.VELANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 25, 2022

Dealership Rating
Employee Rating

Inspection only service. Efficiently done I don’t have more to say to make 15 words More

by HAIGHTK16
Recommend Dealer
Yes

August 25, 2022

Dealership Rating
Employee Rating

The NP VW team always goes above and beyond to take care of me and my car, often squeezing me in and working with my tight schedule. They’re informative without being pushy and I know they always have my be More

by phoebeagutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Benton , Gabriella

August 25, 2022

Dealership Rating
Employee Rating

Professional, Fast and courteous service. Video was helpful and showed how thorough the mechanic was. More

by mschoen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

August 25, 2022

Dealership Rating
Employee Rating

Service great. Just not sure I was charged appropriately for alignment. Car only has 8000 mileage More

by BRMB853
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Transport service great

August 24, 2022

Dealership Rating
Employee Rating

Everything was perfect, from the staff to the service provided, I will definitely recommend this dealer to my friends. More

by rafaelmurillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 18, 2022

Dealership Rating
Employee Rating

Excellent service and communication. Loved the video of my car! I will definitely recommend to friends! More

by JENNYGRL10009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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