Jessica Baum

Avoid this place. Their finance people and titling department don’t know what they’re doing and keep messing up the paperwork. It’s almost 2 full weeks since I t Their finance people and titling department don’t know what they’re doing and keep messing up the paperwork. It’s almost 2 full weeks since I traded a Tesla Model X for an Audi S6 Etron, and they still haven’t submitted the payoff on my trade and can’t get the registration paperwork figured out for the new car for some reason. I’m from PA so it’s not as easy as if I lived in MD but now they want me to sign a blank Power of Attorney to give some unknown person power to register and title my new car in MARYLAND, even though I submitted everything and they know it’s supposed to be done for PENNSYLVANIA. Many, many calls have gone unanswered and unreturned. I’ll see if this gets their attention before I have to respond badly to the after sales surveys and post this on all other review sites. Luckily Maryland has some pretty strong consumer protection agencies so even though I don’t live here their business is here so I’ll get to them if I have to. This should not be this hard to payoff the trade and title the new car but the don’t care apparently after you walk out the door. More

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excellent knowledgeable friendly service from Karl and team, will be back to this dealership dealership team, will be back to this dealership dealership More

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Received great sales and finance service. Tristan was easy to work with and delivered the car I wanted. Tae was efficient and patient He was able to get me a fantastic loan thru BOA. He e Tristan was easy to work with and delivered the car I wanted. Tae was efficient and patient He was able to get me a fantastic loan thru BOA. He explained the many additional service options and completed the sale quickly More

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Great experience at Audi Rockville. I worked with JP who was very knowledgeable and helpful. Patience was the key for the experience. Highly recommended this dealer! I worked with JP who was very knowledgeable and helpful. Patience was the key for the experience. Highly recommended this dealer! More

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Kenneth was amazing. This was the best car buying experience I have ever had. Everything from start to finish was fast and smooth. This was the best car buying experience I have ever had. Everything from start to finish was fast and smooth. More

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It is a nice place, clean, organized , more models, full of storage. Efficient stuff, professional and helpful. of storage. Efficient stuff, professional and helpful. More

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Tristan Atey made my purchase experience very pleasant. I was in and out in less than an hour! I was in and out in less than an hour! More

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First time I’ve ever been in a dealer and the experience was not painful was not painful More

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Had an overall good experience with Audi Rockville. They were able to answer my questions, and I ended up purchasing a certified pre-owned Audi from them. They were able to answer my questions, and I ended up purchasing a certified pre-owned Audi from them. More

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Bought a 2024 Q8. Very smooth buying process Tristan Trey was very professional and very knowledgeable I highly recommend him Very smooth buying process Tristan Trey was very professional and very knowledgeable I highly recommend him More

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