Jessica Carbaugh | Page 7

Although the service department was having some problems somewhat beyond their control, the personnel were very helpful. Service Advisor Kris was attentive & efficient in handing my service issue. somewhat beyond their control, the personnel were very helpful. Service Advisor Kris was attentive & efficient in handing my service issue. More

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Foremost I want to thank Ian Wyre for his tireless effort and and sane advice. He is simply the BEST! Also a big shout out to Jessica ( ?) sorry didn’t quite pick up her name as I was so much in a hurry and and sane advice. He is simply the BEST! Also a big shout out to Jessica ( ?) sorry didn’t quite pick up her name as I was so much in a hurry 😌 yet she was ever so helpful in processing and expediting the process, accommodating and responding to my needs even if it was before Business hours! Thank you so much🙏🏼 More

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Jessica Carbaugh did an excellent job. She was courteous and knowledgeable. She kept me continuously in formed on the status of my car. an excellent employee. and knowledgeable. She kept me continuously in formed on the status of my car. an excellent employee. More

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Jessica did a very professional job, was courteous, and actually advocated for the customer to ensure a very positive outcome. The Techs were thorough and found the problems and corrected them all. A+ to actually advocated for the customer to ensure a very positive outcome. The Techs were thorough and found the problems and corrected them all. A+ to all involved More

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Jessica Carbaugh was a pleasure to work with. She explained procedures to me that were going to be completed, as well as guided me in the direction I needed to go with my questions outside her realm explained procedures to me that were going to be completed, as well as guided me in the direction I needed to go with my questions outside her realm of responsibility. My only complaint is the time I got my vehicle back. I wasn’t called and was left at work without a ride to get my car as planned. So I had to make other arrangements to pick me up and take me to the dealership. More

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Ian Wyre of Capital BMW facilitated a flawless experience with my first service appointment. He is a fine representation of the BMW brand personality. He executed with a sense of pride not by any 1 thing he with my first service appointment. He is a fine representation of the BMW brand personality. He executed with a sense of pride not by any 1 thing he did but also what he didn’t do. He didn’t take up much of my time, he operated with a sense of urgency, he was highly responsive without being over communicative, most importantly he didn’t make the process tiresome. If excellence is what you seek in your Ultimate Driving Machine & BMW brand representation, I highly recommend Ian when you visit Capital BMW, and please tell him he comes highly recommended. More

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Very satisfied with the service personal and Mr Ian wyre, he stand out as being very professional and knowledgeable of his work. Dealership is clean and present with class as it should be. he stand out as being very professional and knowledgeable of his work. Dealership is clean and present with class as it should be. More

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Jessica Carbaugh she was polite and knowledgeable, but did not give us a call back when she said, I call her 2 days later thanks did not give us a call back when she said, I call her 2 days later thanks More

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Jessica was very knowledgeable & helpful when I took my BMW x7 for it’s first service. She’s an asset to the dealership and service department. BMW x7 for it’s first service. She’s an asset to the dealership and service department. More

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Jessica was very helpful, courteous, knowledgeable and professional. When Lee retired I was worried about finding a trustworthy rep. I appreciate Jessica greatly. Thank you for your assistance Jessica. professional. When Lee retired I was worried about finding a trustworthy rep. I appreciate Jessica greatly. Thank you for your assistance Jessica. More

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