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Jessica Goodale
Jessica Goodale at Southern Acura Newport News

Jessica Goodale | Page 7

Assistant Service Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
222 Reviews
4.9

222 Reviews

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222 Reviews of Jessica Goodale

April 12, 2026

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Employee Rating

Ms. Goodale was exceptional. She was professional, courteous, and compassionate. I am very grateful for the customer service I received. Thank You, Ms. Goodale. R/MJSPichon More

by mjspichon
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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April 11, 2026

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Employee Rating

This is the place I always trust with my Acura. I just wish they would give military discounts. More

by Bobmcd1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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April 11, 2026

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It's a great place to have your Acura serviced at and any repairs that are needed. More

by sgtbuffalo
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Workmanship
Service Time
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Recommend Dealer
Yes
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April 11, 2026

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Professional staff and service attentive to customer need care and service completed in timely manner! More

by MICHELLEMMATLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

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April 10, 2026

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Efficient, they go the extra mile I am going to say that you all do an excellent job. More

by ROSEGGARRETT
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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April 10, 2026

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Employee Rating

Never come back to this dealership I don't have saying anything because service was poor and not recommended this dealership More

by bremen60
Recommend Dealer
No

Other Employees Tagged: Jessica Goodale

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Apr 30, 2026

Southern Acura Newport News responded

"Bremen60" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnr@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 10, 2026

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Employee Rating

I always have an excellent experience at the dealership I've never had an issue with the service department More

by STEVENS.JEREMY77
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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April 10, 2026

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Employee Rating

I always have outstanding service at this service dealer location. Kevin and his team have outstanding customer service skills!! I have never had any issues. More

by Lisa.Taylor757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

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April 05, 2026

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Employee Rating

Awesome visit—perfect check-up for my ADX—nice people! Good service! Nice snack selection! More

by patford1945
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, John Price, Cisco Lugo, Kevin Rafeek, John Barker, Matthew Tankersley,

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Apr 09, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 03, 2026

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Employee Rating

The service team especially Cisco are very helpful and knowledgeable. They understood what I needed to do and verified what my concerns were. More

by jaynway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

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Apr 03, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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