Jessica Gorman | Page 23

Amazing experience Where to even begin?! From the minute we walked in the door, every single person went out of their way to make us comfortable and say hello. Every emp Where to even begin?! From the minute we walked in the door, every single person went out of their way to make us comfortable and say hello. Every employee- from the gentleman cleaning windows to the owner of the dealership- was friendly, polite, and genuine. There is an awesome children's area where my daughter could be occupied while my husband talked business and Shannon even brought paperwork to us there so our kiddo would stay entertained. Everyone involved with our experience bent over backwards to give us the best possible scenario in all aspects; from our trade in value to financing, they went above and beyond. I can't say enough about how amazing Bournival Jeep is. More

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2 Subaru for 2 VW's From the time we drove on the lot we were greeted with Shannon's great smile. I pointed out the cars we wanted and I was able to drive them within min From the time we drove on the lot we were greeted with Shannon's great smile. I pointed out the cars we wanted and I was able to drive them within minutes. We soon after met Dale who gave us an amazing deal on our trades. While waiting, the owner came out and greeted us herself. Very friendly staff right down to the service manager Mike and Jessica the finance manager. Overall the best experience purchasing a car or 2 than any other place I've been to. I highly recommend checking them out if you are looking for a used car. They were, in my book a 10 out of 10. Thank you Bournival for taking great care of me. More

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I made a mistake buying here I have considered writing a review for the past few weeks about my experience, for several reasons. This is just my opinion and my own personal experi I have considered writing a review for the past few weeks about my experience, for several reasons. This is just my opinion and my own personal experience. You always have that gut feeling when something won't end up in your favor. This overall experience solidified that gut feeling. . I made the mistake of purchasing a non-Chrysler vehicle from a dealership that sells Chrysler products. This was my first mistake. No one knew anything about the vehicle, except myself. I was lied to, on several occasions, but I wanted the vehicle as they were difficult to come by with low mileage. I was guaranteed that they would "fix" some mechanical issues I found during my initial test drive. Low and behold, they wrote it up on the bill of sales as a "inspect and service if needed" after I took delivery. I planned for 4 weeks to get to the dealership for them to fix the issue. After nearly a 4 hour drive (because I lived out of state) I was told that they could find nothing wrong with the vehicle. I was clearly the bigger person here while the service manager and salesman attempted to explain why they weren't willing to do what they said they would, which was "fix" the issue...because they couldn't find the issue again. Just to note, I took my vehicle to someone who specialized in the brand and they immediately told me that the problem was overlooked and they ended up fixing it through the factory warranty. This dealership never took the vehicle and put it on the lift, they just did a test drive. To make a long story short, I walked out and will be recommending every other dealership in their area to my friends and co-workers as this dealership clearly had one thing in mind $$$$$. Yes, I know all dealerships do have $$$ on their mind, but this isn't the point. Make a customer happy and they will be repeat business, or will send business your way. I never got to meet the sales manager, which based on what the sales man told me about him, I'm glad I didn't. I tend to keep myself very calm and composed and I maintain a professional demeanor. I left the dealership livid, which rarely happens to me. Next purchase will be handled much differently on my end. Avoid my gut feeling at all cost! More

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Pleasurable Buying We had the best experience ever buying a used Jeep from Bournival Jeep. Shannon, our salesperson was very pleasant and knowledgeable of inventory and We had the best experience ever buying a used Jeep from Bournival Jeep. Shannon, our salesperson was very pleasant and knowledgeable of inventory and made things go smoothly. Alissa, the president/owner personally checked in on us to make sure that everything was going OK. We highly recommend this dealership. More

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Best car buying experience I absolutely hate buying a car but Blake made it so easy and fun. He was knowledgeable and straightforward. I will recommend him to everyone! I absolutely hate buying a car but Blake made it so easy and fun. He was knowledgeable and straightforward. I will recommend him to everyone! More

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Purchased a new Jeep from Bournival We recently purchased a new Jeep from Bournival. This is our second Jeep we purchased from them and traded that one in for a new one. The entire staff We recently purchased a new Jeep from Bournival. This is our second Jeep we purchased from them and traded that one in for a new one. The entire staff could not have made the enitre process easier. We were tight on time to pick up the car and they arranged for it to be prepared for delivery in hours. The sales team spent tme going through the vehicle with us and we are on our way. There is something to be said for a small town car dealership and Bournival is the bench mark of how to do business. More

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Helped me over the hump of growing up! Fighting the choice I made to trade in my man toy car to surprise my girlfriend with a new Jeep Grand Cherokee while she was out of town was not an ea Fighting the choice I made to trade in my man toy car to surprise my girlfriend with a new Jeep Grand Cherokee while she was out of town was not an easy one I must admit. But dealing with Bournival and especially Shannon my decision was a much easier one. She helped me every step of the way and was very informative and answered all questions. I am very pleased with my purchase and will buy from Bournival again! And a special thanks to Jessica for helping with financing with a not so good score to work with! she is amazing! More

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Great Experience My experience buying a Jeep from Bournival was the best experience I have ever had when buying a car. Very kind and courteous made it very easy. They My experience buying a Jeep from Bournival was the best experience I have ever had when buying a car. Very kind and courteous made it very easy. They took the time to explain the vehivle and how everything work in great detail. I had a trade in and received what I thought was a fair trade in value. More

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Haven't stopped smiling since yesterday! Love, love, LOVE my new JEEP!! The entire car buying experience can be pretty overwhelming, but they made it so simple!!! My decision was a no brainer Love, love, LOVE my new JEEP!! The entire car buying experience can be pretty overwhelming, but they made it so simple!!! My decision was a no brainer. Before I knew it, same day, I was driving off the lot with a new 2015 2dr Wrangler, that had just been detailed like a gem. I am SO happy (...and still smiling!) Thank You SO much Shannon, Jess & Bournival Jeep! ~HP. More

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swifty I might have thought I was trading the car of my DREAMS (2013 chevy camaro SS) but no.... Dale helped me find the Jeep that fit my new job and at the I might have thought I was trading the car of my DREAMS (2013 chevy camaro SS) but no.... Dale helped me find the Jeep that fit my new job and at the same time sports sense (2014 jeep grand cherokee altitude.....black on black) ! The trade was so easy with the help of Jess.....A simple smooth deal..... Thank you all at Bournival for this GREAT experience ! I shall be back... More

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