Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos | Page 12

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
220 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

7 yrs, 2 mos

Languages Spoken

English English

4.9

220 Reviews

Write a Review

220 Reviews of Jessica Matos

August 26, 2025

Dealership Rating
Employee Rating

Service was prompt! Service advisors were nice and very professional. They kept me well informed of status. They even sent me a video of the inspection. Excellent jo More

by Bruce.d.bryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anna Sbarro

Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for taking the time to review us. We greatly appreciate your feedback and hope to see you again soon!

August 19, 2025

Dealership Rating
Employee Rating

Jessica provided Fast and personal service, keeping me in the loop and making me feel like a valued customer. More

by Allikufro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for taking the time to review us. We greatly appreciate your feedback and hope to see you again soon!

August 19, 2025

Dealership Rating
Employee Rating

I highly recommend Randy Marion Subaru and their service department. I appreciate their honesty about what needs to be done on my car. Their service department is one of the reasons I bought a Subaru. More

by JWILLIAMS4827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

August 19, 2025

Dealership Rating
Employee Rating

Jess was very personal, professional and got me in and out in a timely manner. More

by MIKE_ETHERIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

August 18, 2025

Dealership Rating
Employee Rating

As always, Jessica Matos made my experience top notch. Her detailed explanation of the suggested services without being pushy, made it easier for me to pay for the 60k service when I probably would have p More

by brooksm9171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for sharing your positive experience with us! We greatly appreciate your feedback.

August 17, 2025

Dealership Rating
Employee Rating

Service was excellent, no problems. Kind and courteous. Video is great and appreciated. Well done. More

by mreg73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

August 14, 2025

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Employee Rating

Great service, great communication and great overall value. I would highly recommend to other Subaru owners. More

by EJS
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for sharing your experience with us, and thank you for taking the time to leave a 5-star review!

August 12, 2025

Dealership Rating
Employee Rating

Service department was amazing. They had my cars service completed in about 30 minutes. Comfortable waiting area for customers. More

by bkreynolds32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for sharing your experience with us, and thank you for taking the time to leave a 5-star review!

August 12, 2025

Dealership Rating
Employee Rating

I had a new windshield installed elsewhere and they were unable to complete the calibration. I called the service department after 5:00 p.m. and Jessica scheduled me for an appointment that same afternoon/ More

by Todd Murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for sharing your wonderful experience with us, and thank you for taking the time to leave a 5-star review!

August 08, 2025

Dealership Rating
Employee Rating

Took care of an issue covered by Warranty. . we dropped out the vehicle and they brought it back for us. Great Customer Service! More

by STEPHBLESSED
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

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