Jessica Matos | Page 12
Service Advisor
Randy Marion Subaru
301 West Plaza Drive
Mooresville, NC 28117
Dealership Experience
2 yrs, 11 mos
Industry Experience
7 yrs, 2 mos
Languages Spoken
English
220 Reviews
Write a Review220 Reviews of Jessica Matos
August 26, 2025
Service was prompt! Service advisors were nice and very professional. They kept me well informed of status. They even sent me a video of the inspection. Excellent jo Service advisors were nice and very professional. They kept me well informed of status. They even sent me a video of the inspection. Excellent job. More
Other Employees Tagged: Anna Sbarro
August 19, 2025
I highly recommend Randy Marion Subaru and their service department. I appreciate their honesty about what needs to be done on my car. Their service department is one of the reasons I bought a Subaru. department. I appreciate their honesty about what needs to be done on my car. Their service department is one of the reasons I bought a Subaru. More
Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen
August 18, 2025
As always, Jessica Matos made my experience top notch. Her detailed explanation of the suggested services without being pushy, made it easier for me to pay for the 60k service when I probably would have p Her detailed explanation of the suggested services without being pushy, made it easier for me to pay for the 60k service when I probably would have put it off. She has a great personality and a thorough understanding of the Subaru brand. Thanks, Jessica. More
August 17, 2025
Service was excellent, no problems. Kind and courteous. Video is great and appreciated. Well done. Kind and courteous. Video is great and appreciated. Well done. More
Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen
August 12, 2025
Service department was amazing. They had my cars service completed in about 30 minutes. Comfortable waiting area for customers. They had my cars service completed in about 30 minutes. Comfortable waiting area for customers. More
Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen
August 12, 2025
I had a new windshield installed elsewhere and they were unable to complete the calibration. I called the service department after 5:00 p.m. and Jessica scheduled me for an appointment that same afternoon/ unable to complete the calibration. I called the service department after 5:00 p.m. and Jessica scheduled me for an appointment that same afternoon/evening. The service was completed and I was on my way. Great dealing with Randy Marion Subaru as always. I should have had the dealership do the windshield installation in the first place. Lesson learned about going to anyone else. More
August 08, 2025
Took care of an issue covered by Warranty. . we dropped out the vehicle and they brought it back for us. Great Customer Service! . we dropped out the vehicle and they brought it back for us. Great Customer Service! More
Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen

