Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos | Page 12

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
215 Reviews

Dealership Experience

2 yrs, 8 mos

Industry Experience

6 yrs, 11 mos

Languages Spoken

English English

4.9

215 Reviews

Write a Review

215 Reviews of Jessica Matos

August 17, 2025

Dealership Rating
Employee Rating

Service was excellent, no problems. Kind and courteous. Video is great and appreciated. Well done. More

by mreg73
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

August 14, 2025

Dealership Rating
Employee Rating

Great service, great communication and great overall value. I would highly recommend to other Subaru owners. More

by EJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for sharing your experience with us, and thank you for taking the time to leave a 5-star review!

August 12, 2025

Dealership Rating
Employee Rating

Service department was amazing. They had my cars service completed in about 30 minutes. Comfortable waiting area for customers. More

by bkreynolds32
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for sharing your experience with us, and thank you for taking the time to leave a 5-star review!

August 12, 2025

Dealership Rating
Employee Rating

I had a new windshield installed elsewhere and they were unable to complete the calibration. I called the service department after 5:00 p.m. and Jessica scheduled me for an appointment that same afternoon/ More

by Todd Murphy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for sharing your wonderful experience with us, and thank you for taking the time to leave a 5-star review!

August 08, 2025

Dealership Rating
Employee Rating

Took care of an issue covered by Warranty. . we dropped out the vehicle and they brought it back for us. Great Customer Service! More

by STEPHBLESSED
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

July 27, 2025

Dealership Rating
Employee Rating

Great service and Jessica at the counter check in is awesome. Keeps me informed and advised. Great experience. More

by THEDANIELS1990
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

July 27, 2025

Dealership Rating
Employee Rating

Always appreciate the multipoint check list / report card… Helps me plan and budget for future repairs… Also really appreciate Sunbit zero percent financing while paying over 3 months… Thank you for alw More

by cenorris930
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for taking the time to leave us this 5-star review!

July 25, 2025

Dealership Rating
Employee Rating

I brought my 13yr old Subi in for an A/C check. It turns out there was a Technical Bulletin on my A/C compressor, which allowed it to be replaced under my extended warranty. Worked for me! More

by lilync69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you so much for taking the time to leave us this 5-star review!

July 18, 2025

Dealership Rating
Employee Rating

Wonderful service. Thank you for the friendly personnel and being so excellent . See you again soon! More

by HAYMANP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

July 17, 2025

Dealership Rating
Employee Rating

They did a great job of both the diagnostics and the repair. Also very timely. More

by WALTERRSMITH77
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 05, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

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