Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos | Page 4

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
215 Reviews

Dealership Experience

2 yrs, 8 mos

Industry Experience

6 yrs, 11 mos

Languages Spoken

English English

4.9

215 Reviews

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215 Reviews of Jessica Matos

March 11, 2026

Dealership Rating
Employee Rating

Excellent service. Service center valued my time. Was in and out in less than an hour. More

by bkreynolds32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Randy Marion Subaru responded

Thank you for choosing us to service your Subaru Crosstrek. We’re glad our team respected your time and had you back on the road in under an hour. Let us know if there’s anything else we can do for you.

March 11, 2026

Dealership Rating
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I appreciated the clear communication and excellent service. I was also impressed with short wait times. More

by PAULHOFFERBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2026

Randy Marion Subaru responded

It’s great to know our team communicated clearly and kept your wait time brief during service on your Subaru Outback. We’re glad you were pleased with the experience. We look forward to assisting you again.

March 04, 2026

Dealership Rating
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The scheduler and the tall young man who picked up my vehicle (I don't walk easily) were both helpful and communicated well. I loved the service video I was sent. On a minor note...when someone picks More

by LFRY104
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2026

Randy Marion Subaru responded

We’re happy to hear the scheduler and pickup associate provided clear communication during your Subaru Forester service. We’re glad the service video was helpful and appreciate your suggestion to restore vehicle settings before return. Jessica and the team will share this feedback to improve our process.

March 03, 2026

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I needed an unscheduled service due to a flat tire it was provided. In a timely, friendly and professional manner. Excellent service thank you. More

by SBS23464
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2026

Randy Marion Subaru responded

Thank you for sharing your experience. We’re glad we could get your flat tire attended to quickly and professionally on your Subaru. Your kind words mean a lot to our team.

March 02, 2026

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Everything was done in a friendly and professional manner. Communication was timely and thorough. Great experience! More

by jimmyvick1357
Service Price Transparency
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Recommend Dealer
Yes
Mar 02, 2026

Randy Marion Subaru responded

It’s great to hear our team handled your Subaru Crosstrek service with courtesy and expertise while keeping you well informed. Jessica will be delighted by your kind words. Thank you for sharing your experience and we look forward to assisting you again.

February 28, 2026

Dealership Rating
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Everything went smoothly and quickly. Everyone was very friendly and helpful. I will come again. More

by kfharbaugh
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 28, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback. We’re glad the service on your Subaru Forester was smooth and quick and that our team was friendly and helpful. We look forward to your next visit.

February 28, 2026

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Employee Rating

Randy Marion has customer excellence down to a T. Their service team is friendly and efficient and communicate well. From sales to service we have always had a great experience at Randy Marion Suba More

by ANNDREA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carson Fogarty

Feb 28, 2026

Randy Marion Subaru responded

We appreciate you recognizing our friendly, efficient communication. Jessica and the sales and service team are glad your Subaru visits have always been great.

February 27, 2026

Dealership Rating
Employee Rating

I drive 2 hours to get my car serviced at Randy Marion Subaru. Jessica is always so friendly and helpful and goes above and beyond! I feel like I can trust the work that they do to keep my subie running t More

by BOGGSTRACI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2026

Randy Marion Subaru responded

Thank you for traveling two hours to entrust your Subaru Forester to our team. Jessica will be delighted to know her friendly, helpful service stood out to you. We’re honored you trust us to keep your Subaru in top condition.

February 23, 2026

Dealership Rating
Employee Rating

Awesome. The whole process was great. Everything was completed as promised. Will definitely be back. More

by cskearns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback about your Subaru Forester service. We’re pleased the process went smoothly and everything was completed as promised. We look forward to your next visit.

February 18, 2026

Dealership Rating
Employee Rating

This Subaru Outback is my sixth Subaru owned vehicle and the first purchased at Randy Marion Subaru. To date this has been the best of vehicle service of the Subaru dealers I’ve delt with. My next car will More

by Bruce2628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2026

Randy Marion Subaru responded

It’s fantastic to hear that your sixth Subaru and first service here delivered the best experience you’ve encountered. We appreciate you trusting us with your Outback’s care and look forward to helping you with your next Subaru purchase and maintenance. Thank you for sharing your confidence in our team.

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