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Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos | Page 4

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
201 Reviews

Dealership Experience

2 yrs, 7 mos

Industry Experience

6 yrs, 10 mos

Languages Spoken

English English

4.9

201 Reviews

Write a Review

201 Reviews of Jessica Matos

February 01, 2026

Dealership Rating
Employee Rating

I am extremely satisfied with the service that this dealer provided for my 2025 Outback. The work that provided was done in a timely manner. I would recommend this dealership to anyone that needs some More

by MARYPATTON42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen , Tim Lawson

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Feb 01, 2026

Randy Marion Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Randy Marion Subaru. We look forward to having you as one of our valued customers for many more years to come!

February 01, 2026

Dealership Rating
Employee Rating

Excellent service as always. Friendly and courteous staff. Fast service. We were early and expected to wait but got right in. More

by andersontg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 01, 2026

Randy Marion Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Randy Marion Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

February 01, 2026

Dealership Rating
Employee Rating

Great experience at Randy Marion Subaru! The customer service was excellent — everything was explained clearly and thoroughly. They provided a loaner car, which made things super convenient More

by RISHI23289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

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Feb 01, 2026

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 31, 2026

Dealership Rating
Employee Rating

Service reps are friendly and knowledgeable. As a regular customer it's nice to be recognized More

by TJRHALEY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen

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Jan 31, 2026

Randy Marion Subaru responded

Thanks for sharing about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

January 31, 2026

Dealership Rating
Employee Rating

Had the full 60k service plus a cracked windshield. Had a professional rapport with the employees. Mark who is my service writer does a outstanding job keeping me inform. More

by dahensler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen

Report | Print
Jan 31, 2026

Randy Marion Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Randy Marion Subaru. We look forward to having you as one of our valued customers for many more years to come!

January 26, 2026

Dealership Rating
Employee Rating

Excellent dealership with friendly and professional personnel. They provide excellent support when updating to a new vehicle with state of the art technology. Service personnel make continuing visits More

by BATFACS721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Rourk, Mark Wilburn, Jacob McMillen

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Jan 26, 2026

Randy Marion Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 25, 2026

Dealership Rating
Employee Rating

We have been using the service department for many years. Always smiling faces and excellent service. More

by JESSIELLIO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Lawson

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Jan 25, 2026

Randy Marion Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Randy Marion Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

January 23, 2026

Dealership Rating
Employee Rating

Very friendly, super professional. They went above and beyond to make us happy and do good business. Highly recommend! More

by JERILYN.KASS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 23, 2026

Randy Marion Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 22, 2026

Dealership Rating
Employee Rating

Jessica was extremely kind and helpful. I am new to the area and she made me feel at home. Grateful. More

by hummingbird8364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 22, 2026

Randy Marion Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 17, 2026

Dealership Rating
Employee Rating

The employees are awesome! Every time I need service I am treated like a first time customer. I would not go anywhere else. More

by DMIDGETT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 17, 2026

Randy Marion Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Randy Marion Subaru!

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