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Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos | Page 5

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
201 Reviews

Dealership Experience

2 yrs, 7 mos

Industry Experience

6 yrs, 10 mos

Languages Spoken

English English

4.9

201 Reviews

Write a Review

201 Reviews of Jessica Matos

January 15, 2026

Dealership Rating
Employee Rating

Always a pleasure to work with. Quick, efficient, and helpful. I’ll continue to purchase and service my cars here! More

by t.harvey1216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Fogarty, Adam Burke, Keeley Murphy

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Jan 16, 2026

Randy Marion Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 09, 2026

Dealership Rating
Employee Rating

They were super helpful and nice. They had my car back to me the same day. Took care of my warranty issues with no problems More

by jacqueandaaronsmom
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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Jan 09, 2026

Randy Marion Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 07, 2026

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Employee Rating

The people in the service dept are so wonderful; they are knowledgeable and do everything to make your stay pleasant. The waiting area is comfortable, clean, and there are snacks and drinks if you like. More

by Beedee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 07, 2026

Randy Marion Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Randy Marion Subaru. We look forward to having you as one of our valued customers for many more years to come!

January 04, 2026

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Employee Rating

I love the service I got, The service advisors are so nice and helpful. Every question I had was answered truthfully and I liked that. I will definitely be back for all of my car’s service… Thank you to More

by KPRATT9901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Keeley Murphy, Gabe Williams, Aaron Forness, Jacob McMillen , Grey Mills III

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Jan 04, 2026

Randy Marion Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 03, 2026

Dealership Rating
Employee Rating

Great service. Professional, no pressure … great attention to detail. Thank you for making it easy! More

by Subaru Review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Keeley Murphy, Aaron Forness, Jacob McMillen

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Jan 03, 2026

Randy Marion Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 02, 2026

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Employee Rating

Excellent experience. Jess kept me updated on the progress of the intial service (Oil change/tire rotation) on my Forester Hybrid. More

by DGIBBS673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 02, 2026

Randy Marion Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Randy Marion Subaru, we look forward to having you as a valued customer for many years to come!

December 31, 2025

Dealership Rating
Employee Rating

Jessica Matos in the service department is the BEST! Love my Subaru and hope it lasts many years! More

by awjordan329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 01, 2026

Randy Marion Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Randy Marion Subaru, we look forward to having you as a valued customer for many years to come!

December 31, 2025

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Employee Rating

Service was excellent. Love the careful detailing. My service advisor Jess was knowledgeable and courteous. More

by DEBWAGNER5123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 31, 2025

Randy Marion Subaru responded

Thanks for sharing about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

December 30, 2025

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Employee Rating

Jess was great to work with, looking forward to a great 2026, will see you soon! More

by skiddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 30, 2025

Randy Marion Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 25, 2025

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Employee Rating

Amazing customer service, very respectful and friendly service. I love going there, it’s a pleasant experience. More

by jaykhenry82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen

Report | Print
Dec 25, 2025

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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