Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos | Page 7

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
218 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

7 yrs

Languages Spoken

English English

4.9

218 Reviews

Write a Review

218 Reviews of Jessica Matos

January 04, 2026

Dealership Rating
Employee Rating

I love the service I got, The service advisors are so nice and helpful. Every question I had was answered truthfully and I liked that. I will definitely be back for all of my car’s service… Thank you to More

by KPRATT9901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2026

Randy Marion Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 03, 2026

Dealership Rating
Employee Rating

Great service. Professional, no pressure … great attention to detail. Thank you for making it easy! More

by Subaru Review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2026

Randy Marion Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 02, 2026

Dealership Rating
Employee Rating

Excellent experience. Jess kept me updated on the progress of the intial service (Oil change/tire rotation) on my Forester Hybrid. More

by DGIBBS673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2026

Randy Marion Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Randy Marion Subaru, we look forward to having you as a valued customer for many years to come!

December 31, 2025

Dealership Rating
Employee Rating

Jessica Matos in the service department is the BEST! Love my Subaru and hope it lasts many years! More

by awjordan329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2026

Randy Marion Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Randy Marion Subaru, we look forward to having you as a valued customer for many years to come!

December 31, 2025

Dealership Rating
Employee Rating

Service was excellent. Love the careful detailing. My service advisor Jess was knowledgeable and courteous. More

by DEBWAGNER5123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2025

Randy Marion Subaru responded

Thanks for sharing about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

December 30, 2025

Dealership Rating
Employee Rating

Jess was great to work with, looking forward to a great 2026, will see you soon! More

by skiddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2025

Randy Marion Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 25, 2025

Dealership Rating
Employee Rating

Amazing customer service, very respectful and friendly service. I love going there, it’s a pleasant experience. More

by jaykhenry82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 25, 2025

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 23, 2025

Dealership Rating
Employee Rating

Thank you so much for your great service. We were miles from home and found ourselves stranded in the Wendy’s parking lot with a dead battery. Your service team came out and got us started an More

by KOERBER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

December 16, 2025

Dealership Rating
Employee Rating

As many families are beginning their cautious embrace of electric vehicles, having a dealership that focuses beyond product, on service, human service, is an AI emerging world is a very welcome thing to fin More

by CARLOS.SANTIAGO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2025

Randy Marion Subaru responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

December 11, 2025

Dealership Rating
Employee Rating

As always, we received outstanding service on our Subaru! Jessica and Jacob were so friendly and treated us with the utmost respect. The service team diagnosed and fixed the problem thoroughly and expedien More

by billxspeight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Dec 11, 2025

Randy Marion Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Randy Marion Subaru.

...
7
...

Dealership Inventory (232 Vehicles)

used 2025 Subaru Outback car, priced at $30,475
2025 Subaru Outback
used
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Crosstrek car, priced at $31,530
2026 Subaru Crosstrek
new
Lithium Red Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Outback car, priced at $42,713
2026 Subaru Outback
new
Deep Emerald Green exterior
CVT
All-wheel Drive
used 2025 Subaru Outback car, priced at $32,085
2025 Subaru Outback
used
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2026 Subaru Ascent car, priced at $47,805
2026 Subaru Ascent
new
Crimson Red Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Forester car, priced at $40,112
2026 Subaru Forester
new
Ice Silver Metallic exterior
CVT
All-wheel Drive