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Jessica Matos
Jessica Matos | Page 7
Service Advisor
Randy Marion Subaru
301 West Plaza Drive
Mooresville, NC 28117
201 Reviews
Dealership Experience
2 yrs, 7 mos
Industry Experience
6 yrs, 10 mos
Languages Spoken
English
201 Reviews
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202 Reviews of Jessica Matos
November 22, 2025
Excellent customer service provided by the service department. Service managers explain what is needed and follows up to insure complete understanding. department. Service managers explain what is needed and follows up to insure complete understanding. More
by jvcasey817
Verified CustomerOther Employees Tagged: Mark Wilburn
November 20, 2025
People are very friendly and helpful. Waiting area is customer-friendly and quiet. Service was completed very quickly and efficiently and and update on items done and work that may be Waiting area is customer-friendly and quiet. Service was completed very quickly and efficiently and and update on items done and work that may be needed in the future was covered with me. Jacob was great. More
by DWAUGH77
Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen
November 19, 2025
Jess in service department made service experience super easy. Great attitude, kept me up to date on all work and helped with warranty. Will go back for service at RM just because of Jess. Thanks easy. Great attitude, kept me up to date on all work and helped with warranty. Will go back for service at RM just because of Jess. Thanks More
by thurmondw
November 17, 2025
I had a great experience with the service department! they were very kind and helpful from the fist moment we spoke. They went out of the way to help me find tires that i could afford. I really appreciat they were very kind and helpful from the fist moment we spoke. They went out of the way to help me find tires that i could afford. I really appreciated their patience, honesty, and willingness to help. I'm vey happy with the service and highly recommend them! Thank you Tim for the great service! More
by ERODRIGUEZ0722
Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen
November 07, 2025
They're are always worth the drive for great service, as I drive from Concord! I drive from Concord! More
by CARLOS.SANTIAGO1
Other Employees Tagged: Brian Fogarty, Mark Wilburn, Aaron Forness, Jacob McMillen
November 05, 2025
I appreciate the care and attention I receive when I come in for service, especially from Jess she makes everyone feel welcome! in for service, especially from Jess she makes everyone feel welcome! More
by cyndiio55
Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen
October 26, 2025
The service department is extremely nice, and they did an absolute favor doing a Goodwill price on a headlight repair. They’ve been fantastic to work with through many issues. However, there are some small i absolute favor doing a Goodwill price on a headlight repair. They’ve been fantastic to work with through many issues. However, there are some small improvements to be made with just a little bit of care prior to releasing a vehicle. If I was not mechanically inclined, it would be an issue that would require returning and as it was, I needed to fix some things myself. The fender liner was left untucked and out of place as well as the upper portion of the bumper, which was not in its correct place with the tabs in the center. One of the fog lights was also not plugged in all the way, and not functioning which required removal of the bottom panel to reattach it correctly. W while these are minor things, they do add up to a less than perfect experience and on the heels of a seat repair that resulted in damage and another visit to fix paint, it would just be great to see a little bit more care before releasing a vehicle to make sure that everything is correct. More
by jcline116
